****-* ******** **** *****:

Lane 267-***-****

Philadelphia, PA Dharper2834@gmail

***** .***

Danita L. Harper

Professional Organized, productive and professional office

Summary manager with extensive skills and work history.

Very personable and works well with management and

staff at all levels.

Technical/Office Skills: Type 83 wpm, Data Entry

14,000 kph, MS Word, MS Excel, MS Outlook, PC and

Internet, 10-key adding machine.

Objective To obtain a position that will utilize my skills

and experience which will offer an opportunity for

growth and professional development.

Work Experience

07/2014 - 01/2015 Independence Blue Cross

Philadelphia, PA

Billing Analyst (Temporary Position)

Duties included: Assist with issue resolution and

coordination of system modifications between

Accounting Operations and IS. Process reported

error correction billings. Process all fully

insured account adjustments assigned by the team

lead within the designated timeframe. Prepare

adjustments in accordance with current adjustment

policy requirements as well as receiving

appropriate levels of sign off. Document all

customer account adjustments in SLIQ and CARMA.

Respond to any customer related inquiries assigned

by the team lead. Advance paid to date on account

for over/under applied cash payments. Assist Lead

Analyst and Senior Analyst as necessary.

01/2011 - 06/2014 Blakeney Transportation, LLC

Philadelphia, PA

Scheduling Coordinator

Duties included: Responsible for scheduling,

prepping and organizing daily prison and charter

trips. Communicate with customers daily regarding

availability, reservations and payments. Handle

customer issues, requests and concerns efficiently

and quickly. Schedule driver routes and provide

weekly schedules in a timely and efficient manner.

Notify drivers and customers of scheduling changes

and ensures proper paperwork is completed. Assist

in preparing documentation (e.g. hard copies of

routes, log of events, mileage reports, fuel

consumption reports, attendance reports, etc.) for

the purpose of providing written support and/or

conveying information. Performs other related

duties, as assigned, for the purpose of ensuring

the efficient and effective functioning of the work

unit.

12/2009 - 12/2011 Germantown Earn Center

Philadelphia, PA

Lead Data Specialist

Duties included: Orientation intake, maintain and

data enter all client information into three

database systems including the Commonwealth

Workforce Development System (CWDS), Connecting All

Partners for Success (CAPS) and Kronos. Provide

reports as required by the Executive Director.

Maintain an accurate filing system of clients,

various contacts, correspondences and documents.

09/2006 - 06/2010 Happily Ever After Event Planning

Philadelphia, PA

Operations Manager

Duties included: Perform standard office

procedures including scheduling appointments,

travel arrangements, meetings and conferences.

Process mail, retrieve mail from P.O. box, retrieve

and respond to voicemails and emails. Typing,

copying, and faxing various documents and

correspondences. Plan, coordinate and occasionally

facilitate various meetings with partners and

vendors. Independently compose reports and

correspondences containing decisions that tend to

establish precedents for the organization.

Represent HEA in a professional manner at various

vendor and other organizational meetings as

requested; provides thorough notes and

documentation of proceedings.

Perform research for special projects, compile data

and develop reports as requested. Organize and

maintain a complete and accurate filing system of

various contacts, correspondences and documents.

02/2008 - 07/2009 The Beauty Studio

Philadelphia, PA

Receptionist

Duties included: Maintained an appointment

scheduling system for five cosmetologists. Greeted

clients as the first point of contact for service.

Operated a multi-line phone system. Retrieved and

responded to voicemails and emails, typing, copying

and faxing of various documents.

03/2006 - 07/2006 K-Force Staffing

Philadelphia, PA

Wilmington Financial - Temporary Assignment

Compliance Clerk

Duties included: Prepared RESPA disclosures to be

reviewed by the Underwriters and Processors for the

mortgage applicants.

01/2006 - 03/2006 Spherion Staffing

Philadelphia, PA

PECO Energy - Temporary Assignment

Payment Processor

Duties included: Data enter all customer

information for payments. Process incoming mail.

08/2005 - 01/2006 K-Force Staffing

Philadelphia, PA

Wilmington Financial - Temporary Assignment

Compliance Clerk

Duties included: Prepared RESPA disclosures to be

reviewed by the Underwriters and Processors for the

mortgage applicants.

09/2003 - 08/2005 Platinum Shears Hair

Salon Philadelphia, PA

Manager

Duties included: Managed the day-to-day operations

of the hair salon including managing six

cosmetologists, appointment scheduling, operating a

multi-line telephone system, organizing and

facilitating meetings, Accounts Payables and

Accounts Receivables from clients and vendors.

Inventory control and ordered supplies from

vendors.

Education 09/1992 - 10/1992 Advanced Career Training Upper

Darby, PA

Data Processing

Data Processing Skills

Business Math

Business English

Keyboarding

Job Search Techniques

09/1983 - 06/1987 Germantown High School

Philadelphia, PA

Major: Business and Accounting

Received diploma

References furnished upon request.

Contact this candidate