Yasmin Rojas
Hyattsville, MD 20722
acn2wa@r.postjobfree.com
Summary of Skills
• Fluent in Spanish
• Proficient in Microsoft Office, Word, Excel and Internet Explorer,
• Skilled communicator, proficient in oral and written communication
• Excellent Interpersonal Skills
• Coordinating meetings and conferences
• Trained and developed personnel
• Articulated policy and procedural material to staff members
• Strong analytical skill, creative in resolving problems and addressing issues
Education
• 1984-1986 Brothers and Sister Community
• 1998-2002 Montgomery Community College
• Business Administration
• General Studies
• 1997-1999 Info Tech Training
EXPERIENCE
2002 – Present, Montgomery County Maryland (MNCCPC)
• Schedules and processes permits to the public for use of picnic areas, recreational buildings
• Manages all customer complaints or issues, referring the more complicated situation to the supervisor for resolution
• Makes reservations, assists customers with the selection of appropriate rental facilities, and makes recommendations
• Determines customer eligibility for fee reductions and verifies programs eligibility and residency requirements are met
• Receives and processes requests for reservation, collects key deposit fees, processes receipts issues permits
• Prepares and makes bank deposits and maintains corresponding financial reports as required
• Administers the key security deposit system and issues receipts. Checks on an ongoing basis for keys and permits
• Complies with established policies regarding the safeguarding of customer personal information, including credit card
• Checking account numbers, and all related demographic data
• Maintains updates and distributes files and reports. As needed, secures approval and orders equipment and others
1995 – 2014, Global Credit Inc. /Collector, Customer Service Representative
• Drafted and prepared legal documents; provided basic administrative support
• Located delinquent customers through “Skip Trace pulling credit files reported to CBI/TRW, Equifax and other credit comp.
• Received in bound and returned calls from client
• Followed up with insurance companies for past due payments, service debtors with payment over the phone and in person
• Review and explained past due accounts
• Prepared payment plans with debtors and companies, helped debtors apply for Medical Assistance or Medicaid Ins
programs
2003 – Present, Quality Cleaning Service Customer /Sales Representative/Marketing
• Prepared contracts for all clients
• Prepared and submitted proposals for new clients
• Drafted and Developed all advertising and marketing programs and negotiated advertising cost
• Responsible for all trade show scheduling and exhibits
• Maintained client relations with existing accounts and followed up with client
• Prospect for potential client
• Made sure sale quotas are met