M. Selvam

MBA (Marketing) &PGPM (HR)

Mo: +91-814*******

Email: acn2l4@r.postjobfree.com

Koramangala 8th block, Bangalore-560 095

Objective:

Continue learning process and seeking opportunities to play a challenging and creative role, and

contribute in growth of an organization.

» Industry Exposure/Projects/Internships

• Company: Reliance Retail Pvt Ltd(Footprint)

• Project Title: Customer Perception towards Reliance Footprint

• Job Description: Customer Relationship Officer(CRO)

• Date: Aug 2013 to Nov 2013 (3 months)

Learnings:

Understand customer requirements and help them select the right product for them.

Handling questions / objections from customers and to influence the customers to

complete the sale

Ability to handle the complaint & convince the customer.

Retention of customer.

Daily collecting effective feedback from non-buying customers

Providing prompt and professional replies to all customer feedback

Monitoring and carrying out analysis of customer feedback

Other Project:

HDFC - “Organizational Study”

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»Professional Experience:

• Company: IndusInd Bank, Banglore

• Designation: Associate Sales Manager-Mass Banking

• Date: Since July 2014

Roles & Responsibilities:

Sales:

• Responsible for acquiring new customers for IndusInd Bank

• Initiate identification and development of new business segments and geographical areas

to generate business opportunities.

• Achieving the monthly sales targets for various products and services offered by IndusInd

Bank.

• Ensures adherence to daily activity and assigned goals.

• Understands customer requirements and advises them objectively

Service:

• Work in close co-ordination with the service manager in delivering superior service and

building long-term relationships with customers.

• Focusing on revenue generation by pitching correct product to the right customer.

• Ensures effective client retention by utilizing all available support service

»Achievements & Participations

• Coordinator of management events during MBA in college

• IT manager during my MBA

• Participation in various management events and national conference of other education

institutions during my MBA.

• Attendance Toper in 1st and 2nd semester during MBA at IBMR-IBS, Bangalore.

• NCC “A” & “B” certificates during my higher secondary education.

» Education

• MBA/PGPM (Marketing & HRM) 2014 with 65.1% from IBMR-IBS, Bangalore.

• BA in Economics (2009-2012) with 64.1% from The American college, Madurai,

Tamilnadu.

• 12th (2009) with 78.5% from Corporation Elango higher secondary school, Madurai,

Tamilnadu.

• 10th (2007) with 65.4% from Corporation Elango higher secondary school, Madurai,

Tamilnadu.

» Additional Certifications & Training

• Diploma in Computer Application (DCA) from Venus Computer Education Institution,

Madurai, Tamilnadu.

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» Computer Proficiency

• MS-Word, Excel & PowerPoint

• Outlook

• Internet

• Online Research

• Market Research

» Personality

Ability to take ownership

•

Good communication skills

•

Self-motivated

•

Coordination

•

» Key Tasks & Areas

• Customer Relationship Management(CRM)

• Online Research

• HR-Operation

» Personal Details

• Date of Birth : 05 Feb 1992

• Marital status : Single

• Nationality : Indian

The information provided in this profile is true to my knowledge.

Date:

Place: (M. Selvam)

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