Customer Service Manager

Kimberly Kasinski Payroll & Benefits Administrator

414-***-**** acn2d6@r.postjobfree.com

Dynamic and highly qualified individual holding 10 years of progressive experience in payroll, benefits, wage attachments & payroll tax administration.

Summary of Qualifications

* Effective and innovative customer service techniques

* Advanced knowledge of complex payroll functions and regulations

* Outstanding analytical & problem solving abilities

* Excellent organization & time management skills

* Superior multi-tasking and fast paced learning abilities

* Exceptional interpersonal & communication skills

* Unique capability to maintain accuracy within strict deadlines

* Proficient with Microsoft Office, Salesforce CRM, HRPyramid, Nova Time, Crystal Reports, & Pay Stream

Experience

Payroll & Benefits Administrator EmPowerHR June 2013 Present

* Timely & Accurately process complex multi state payrolls for 500 to 1000 employees

* Upload files and perform batch balancing on time and attendance records

* Verify data entry of new hires, terminations and various pay rate or information changes

* Calculate and process overtime, commissions, bonuses, expenses & retro pay

* Update and maintain direct deposit & W-4 information as requested by the employees

* Enter benefit elections and calculate any necessary adjustments per coverage start date

* Administer wage attachments such as tax levies & child support orders

* Enroll employees for 401k, F.S.A. & H.S.A. deductions and employer match / contributions

* Track and Verify employee’s Vacation and Sick balance

Lead Payroll CSR BDB Payroll Service March 2005 March 2013

* Lead team of up to 5 employees in daily call center operations

* Audited for payroll discrepancies and provided prompt solutions

* Contributed to training and development of new team members

* Responded to client’s inquiries with regards to payroll and taxes

* Prepared and filed amended Quarterly and Annual tax forms

* Aided accountants with payroll tax audit questions and procedures

* Collaborated with manager to create strategic plans to enhance customer care

* Researched and resolved payroll tax notices or compliance issues

* Instructed clients on payment and filing of quarterly payroll tax returns

Education

CPP (Certified Payroll Professional) American Payroll Association Jan '15-April '15

Pay Train American Payroll Association June/July 2005

New York State GED Opportunities for a Better Tomorrow February 2005

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