Customer Service Manager
Resume:
YOUSSEF JED
**** * **** **, ************ PA *****
acn25t@r.postjobfree.com
SKILLS
Database Management (MySQL Server, Toad, WEBI XI 3.1)
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IT Help Desk, Networking+, Microsoft Office+ Visio
•
Project Management (System/Design)
•
Accounting, Management
•
Languages (Arabic, French, English)
•
EXPERIENCE
Assistant Manager Mar 2010
Present
PHILLY PRETZELS
Philadelphia, PA
• Deliver excellent customer service, at all times.
• Promotes sales by demonstrating merchandise and products to customers.
• Assist customers by providing information and resolving their complaints.
• Assist and manage employees.
Sales Assistant Jan 2010
Oct 2014
MAGIC PENS COMPANY
Philadelphia, PA
• Deliver excellent customer service, at all times.
• Be involved in stock control and management.
• Receive, record new stock and managing inventory documentation.
• Monitoring stock levels at the warehouse.
Front Desk Manager Feb 2009
Oct 2009
DEMEURES D'ORIENT HOTEL
Marrakech, Morocco
• Made new marketing strategy, took into consideration factors as costs.
• Kept records and accounts.
• Managed and trained staff, prepared work schedules and assigned specific duties.
• Run diagnostic programs to resolve problems.
• Troubleshoot Windows installation problems
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks
•
(WAN), and other systems.
Assistant Manager Nov 2007
Feb 2009
EQUITY POINT Hostel
Marrakech, Morocco
• Transmitted information or documents to customers.
• Scheduled appointments and maintained and updated appointment calendars.
• Maintains staff by recruiting, selecting, orienting, and training employees;
maintaining a safe, secure, and legal work environment; developing personal
growth opportunities.
• Train computer users.
• Maintain daily performance of computer systems.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks
(WAN), and other systems.
Receptionist Aug 2007
Nov 2007
RIYAD EL CADI HOTEL
Marrakech, Morocco
• Delivered excellent customer service, at all times.
• Deal with all enquiries in a professional and courteous manner, in person, on the
telephone or via e mail.
• Administered all reservations, cancellations and no shows, in line with company
policy.
EDUCATION
Bachelor in Science: IT Management Junior Student
Western Governors University (Online degree) Philadelphia
Associate in Arts: Management of Computer Technology Aug 2014
Community College of Philadelphia
Philadelphia, PA
Bachelor in Arts: Hospitality Management Aug 2007
Cadi Ayyad University Marrakech, Morocco
Associate in Arts: Marketing Jun 2006
Specialized Institute of Applied Technology in Hotels Trade and Tourism
Marrakech, Morocco
PROFESSIONAL ORGANIZATIONS
Member of Phi Theta Kappa Honor Society
Present
Member of Alpha Beta Gamma Society Present
CERTIFICATIONS
MTA: Database Fundamentals 98 364 November 2014
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