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Customer Service Manager

Location:
Bala Cynwyd, PA
Salary:
$14/h
Posted:
January 29, 2015

Contact this candidate

Resume:

JUVENAL MOKE MAPANDA

acn24r@r.postjobfree.com

954-***-****

**** ****** ******

Philadelphia, PA 19144

EDUCATIONAL QUALIFICATIONS:

Institution: Cape Peninsula University of Technology, Cape

Town

Area of Study: Public Management

Status: December 2011 - Successfully Completed one

year

Institution: Cape Peninsula University of Technology, Cape

Town

Course: Creative Metal Casting Certificate Program

Completion Date: April 2010 - Successfully Completed

Institution: University of Kinshasa (Unikin), Kinshasa

Area of Study: Law

Status: 2003 - Successfully Completed two years

Institution: College la palmeraie sfa, Democratic Republic

of Congo (DRC)

Courses: Philosophy, French, English, History, Greek, and

Geography

Graduation Date: September 2001 - High School Diploma Obtained

Set-Up Crew (PT) March 2014 -

present

University of Pennsylvania, Philadelphia

. Set-up of banquet and meeting rooms for functions

. Breakdown of functions after completion and ensure that all equipment

and supplieds are stored properly

. Maintain complete knowledge of and comply with all departmental

policies, service procedures, and standards

. Maintain complete knowledge of correct use of all equipment

Bar Assistant (PT)

April 2014 - present

Paris Bistro and Jazz Cafe, Philadelphia

. Support Bartenders at two bars with mixing drinks, managing inventory,

and serving patrons

. Serve bar customers and support wait staff with drink orders and

refills

. Manage outgoing drink orders from the bar and ensure customer

satisfaction

Manager

April 2011 - July 2013

Long Street Backpackers, Cape Town

. Manage all staff and scheduling collectively with one other manager

. Handle all guest check ins and collect payments

. Manage the bar and source phone calls and emails

. Schedule tourist attraction arrangements with local service providers

and collect deposit payments

Trainer January

2012 - July 2013

Virgin Active, Cape Town

. Assist clients with meeting fitness and training goals through

supportive physical training techniques

. Share knowledge about fitness with patrons of the gym, such as correct

use of equipment and an understanding of the physical effects of

particular exercises

Translator (PT)

April 2010 - February 2012

streetfootballworld, Cape Town

. Translate business documents for use with Francophone countries

involved in FIFA's and '20 Centres for 2010' project

. Produce translation within a specified timeline and in accordance with

strict standards

. Provide English to French written translation

Buyer/Sales Assistant/Cashier/Visual Merchandise

September 2005 - September 2010

Bead Merchants of Africa, Cape Town

. Liaise with suppliers to keep store merchandise stocked properly

. Ensure that the gallery is consistent in offering unique products that

are supplied directly from the source

. Knowledgeably communicate with customers the stories and information

that accompany many of the gallery's products

. Perform all customer service and cashier duties

Bartender

August 2004 - September 2005

Africa Caf , Cape Town

. Serve both bar customers and the other restaurant patrons their

alcoholic and non-alcoholic beverages

. Fulfill drink orders for all waiters and waitresses

. Control drink collection and stocking duties

OTHER WORK AND VOLUNTEER EXPERIENCE:

Youth Soccer Coach Kinshasa, DRC 4 Years

of Experience

Professional Soccer Player Kinshasa, DRC 6 Years

of Experience

Receptionist and Security Cape Town, South Africa 1

Year of Experience

Professional Model Cape Town, South Africa 5

Years of Experience

Philadelphia Free Library Volunteer Philadelphia, PA

6 Months of Experience

SKILLS AND PROFICIENCIES:

Computer: Typing, Email, Retail and Inventory Software

Languages: English - Good Comprehension, Written and Spoken

French - Advanced Comprehension, Written and Spoken

Lingala - Advanced Comprehension, Written and Spoken

Swahili - Fair

Comprehension, Intermediate Written and Spoken



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