Customer Service Sales

Dale Glinz

Lead Recruitment Specialist - Spring Arbor University

Spring Arbor, MI

*******@*****.*** - 810-***-****

WORK EXPERIENCE

Lead Recruitment Specialist

Spring Arbor University - Spring Arbor, MI - January 2009 to Present

Fall enrollment for my program saw 183% growth from summer to fall session utilizing new sales strategies

and marketing practices.

• Conversion from lead to application rate is 2.2% higher than industry standard.

• Achieve projected group and student enrollment goals as established while recruiting a specified number

of students. I have to understand and thoroughly explain all aspects of programs offered within the region

to corporations, agencies, and prospective students through group information meetings and individual

consultation.

• Network with corporate contacts effectively and creatively to increase the number of inquiries. Also, establish

and maintain on-going relationships with key individuals within the community for any face-to-face programs

in their recruitment portfolio.

Coordinator of Graduate Recruitment

Spring Arbor University - September 2002 to December 2008

Recruit graduate students within a 60 mile radius for main-campus programs along with worldwide recruitment

of prospective students interested in an online graduate degree.

• My portfolio consists of 4 graduate degrees with multiple enrollment periods throughout a calendar year.

While working at Spring Arbor University I have exceeded my enrollment goal of more than 150 new students

each year. My department has now increased our staffing by 66% to handle the additional work load that is a

direct result of the marketing, networking, and service after-the-sale.

General Manager

Wave Communications - March 2001 to July 2002

I managed and operated a region consisting of Traverse City, Mt. Pleasant, Howell and Lansing. Throughout

this territory I sold Nextel-related services, products and accessories to consumers and businesses. Also

responsible for developing relationships with local businesses and negotiating fair commission to resell our

products. When I began working with Wave there was only one location in Traverse City. In less than one year

we opened three additional profitable locations.

• Expanded the growth of the company's locations by 125%.

• Lead the company to the number three ranking in state sales by working business-to-business and expanding

our sales force.

General Sales Manager/New Operations

Troup Electronics, Inc - January 1997 to March 2001

My responsibilities were to sell a portfolio of Nextel two-way radios and accessories to a territory south to

Toledo, Ohio, North to Lansing, Mich., East to Ann Arbor, Mich., and West to Grand Rapids, Mich. This job was

100% commission-based. I was responsible for my own appointments, customer service and delivery of the

units. I built my territory by providing excellent service, being honest and providing follow-up after-the-sale.

• I set company monthly sales records and received performance bonuses for 15 consecutive months and

was promoted to general sales manager responsible for multiple locations around the state including Battle

Creek, Marshall and Adrian, Mich.

• I was recognized by the corporate office for selling a state record 226 units in one month.

• I set company records for sales each of my months exceeding my sales quota by a minimum of 250%.

Area Manager

Enterprise Rent-A-Car - May 1992 to January 1997

Job expectations were to up-sell customers from smaller car reservations to the higher-level vehicle and

sell them the collision damage waiver CDW. After averaging 70% or more in monthly CDW sales for three

consecutive months I was promoted to assistant branch manager 90 days after being hired. Later, after my

branch locations were successful, I received additional promotions until I was in charge of a larger region,

more cars, and more employees.

• Another facet of this job was to form business relationships with insurance agencies, auto body and service

shops in the area to generate beneficial selling opportunities through referral. The branch locations would track

the amount of business referrals agents would send, allowing the office to better focus marketing efforts in

the upcoming weeks.

• Helped develop new territories and offices in Fostoria, OH. Took over a branch office in Findlay, OH with

an average of 17 cars in the fleet and grew it to more than 120 cars and moved the office to a new larger

location all within a 12 month period.

• Received satisfied customer service reviews of 96% at my branch office.

EDUCATION

MBA

Spring Arbor University

May 2006

Sports Science

Spring Arbor University

December 2000

Management

Central Michigan University

May 1991

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