Customer Service Human Resources

Nina Lopez

Human Resources Specialist - Kiewit Offshore Services

Rockport, TX

***********@*****.*** - 361-***-****

WORK EXPERIENCE

Human Resources Specialist

Kiewit Offshore Services - Ingleside, TX - March 2010 to Present

Onboarding of Staff and Craft Hires entering all data into SAP/E-Verifying documents for Homeland Security

• Work side by side with all Superintendents when recruiting, conducting and entering trainings on a daily basis

and attending HR meetings once a week

• Attend any meeting with New SAP SYSTEM

• Assist benefits administrator with Spanish/English benefits orientation, resolve employee benefit issues

through Corporate Office in Omaha

• Assist with scheduling physicals, drug screens, orientation and all new hire paperwork.

• Answering all phones calls coming in from Omaha Cooperate office regarding any issues with any new hire

• Work with Omaha Home Office regarding all New Hire issues

• Assist my Supervisor translating with any EEO matter, respond to any and all Human Resources Issues

• Keep employee files up to date and in order, entered employee information into company database

• Terminate any hire in SAP System as needed/ Enter all New Hires in CMS for payroll

• Conduct English/Spanish Orientation for all New Hires including Sub Contractors as needed

• Enter Disciplinary Warnings into PBS for evaluations

• Assist Recruiting with anything for Craft New Hires

• Handle Inters/Transfers coming in from other districts

RECEPTIONIST

● Answered all incoming calls, greeted all visitors coming into the building, and assisted all applicants with

the application process.

● Made copies, scanned, file, fax and set up any rooms for Orientations being held

● Assisted with hardhats, badges all PPE included for all New Hires

Resident Monitor Relief

DISMAS CHARITIES - Corpus Christi, TX - November 2009 to June 2011

Monitors Residents: Observe and document the accountability of all residents; enforce all rules,

responsibilities, and restrictions assigned to the residents; provide maintenance, control, and documentation of

all transactions regarding money, medications, first aid supplies, mail, visitors, telephone calls, and referrals.

Assisting with program services: Assisting and supporting Counselors with resident Program Plans; conduct,

process, and document substance abuse tests.

Monitors Facility: Conduct and document scheduled internal and external inspections of the premises, to

maintain the health, safety and control of the resident and the appearance and upkeep of the facility.

Results:

● Ensured the safety of all employees and residents.

● Provided support to residents in adjusting to go back out into society.

Loss Prevention Detective

MACY'S - Corpus Christi, TX - November 2005 to June 2009

Implement store shortage prevention and awareness programs, ensure selling floor security standards are

maintained, monitor internal and external case productivity and recoveries, conduct investigations, train,

motivate and develop security team, ensure all procedures, policies, exposure standards and shortage

awareness programs, clearly communicate store and company objectives to make sure both management

and staff are well informed.

Results:

● Ensured the safety of all employees and customers.

● Numbers of customer accidents were reduced due to informing associates of proper safety procedures.

● Created a good report with associates and management.

Loss Prevention Supervisor

MACY'S - Corpus Christi, TX - June 2008 to November 2008

Plan, organize, and distribute work assignments, and perform daily meetings on Loss Prevention to all

associates throughout the store. Managed the departmental shift activities of loss prevention within the

distribution center in accordance with company policies and procedures.

Results:

● Created performance goals and provided evaluative feed back to all direct LP Regional Management.

● Initiated, conducted, and seek appropriate approvals involving disciplinary action up to and including

terminations.

● Tagging procedures were met and decreased the number of internal thefts and shrink in our inventory.

● PC experience including Microsoft Access, Excel, and Word..

Cashier/Floral Representative

H-E-B - Brownsville, TX - September 1999 to July 2003

Provided excellent customer service everyday to all customers and ensured a consistently positive customer

experience.

Results:

● Ensured management no one under twenty one was purchasing alcoholic beverages.

● Unwanted groceries were returned and stocked to there original areas.

● Safety policies were followed and reduced customer accidents in the store.

Receptionist

Brownsville Veterinary Hospital - Brownsville, TX - November 1998 to May 1999

Handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive

customer experience. Confirmed all appointments for the doctors regarding patient care

Results:

● Made sure that the proper medication labels were placed on packages and bottles.

● Provide assurance to the owner that proper care was to be given to the pet by explaining to them all

procedures that were going to be done during an over night stay.

● Ensured that patients received proper medications and treatments.

ADDITIONAL INFORMATION

Key Skills

● Office Management

● Teambuilding & Supervision

● Staff Development & Training

● Policies & Procedures Manuals

● Report & Document Preparation

● Spreadsheet & Database Creation

● Records Management

● Meeting & Event Planning

● Inventory Management

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