Customer Service Data Entry
Resume:
ANNE M FOLTZ
SKILLS SUMMARY
Process improvement team training. Stress Management Training, Employee Relations
Training, Hazmat Training, Airborne and Blood pathogens Training. ISO training and
involved on committee
Phone etiquette and customer relations training.
Summary of Qualifications
*Self motivated professional with a unique combination of skills in administration and
management.
*Critical Thinking Using logic and reasoning to identify the strengths' and weakness of
alternative solutions and decision making
*Active Listening Giving full attention to what other people are saying, taking time to
understand the points being made, asking questions as appropriate, and not interrupting
at appropriate times
EXPERIENCE
UPS
Dispatch/Helper Coordinator
coordinated drivers with helpers for the holiday season communicated
with drivers and helpers in establishing designated meet locations. prepared
helpers with safety training and appearances. ordered uniforms,
accounts payable and payroll.
Frontier Communications
Customer Service/SalesAttracts potential customers by answering product and
•
service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
•
Maintains customer records by updating account information.
•
Resolves product or service problems by clarifying the customer's complaint;
•
determining the cause of the problem; selecting and explaining the best solution to
solve the problem; expediting correction or adjustment; following up to ensure
resolution.
Maintains financial accounts by processing customer adjustments.
•
Retail sales including phone, internet and tv. Meeting monthly quotas, exceeding
•
goals by being top 10 nationwide in sales.
Accounts receivables/payable, answering phones and assisting customers with
•
billing issues.
Alcon Research Labs Sinking Spring, PA
Quality Inspector
•
Production operator
•
Maintained 130% efficiency rate, assembled, packed and scanned eye surgery
•
needles.
Scott Macczak Roofing Mohnton, PA
Sales Representative
18 Data entry of Invoices
19 Customer calls
20 Estimated and/or quoted prices, terms, warranties and delivery dates
21 Prepared estimates and bids that met specific customer needs
22 Arranged and directed delivery and installation of products and equipment
Easy Does It, Inc., Leesport, PA
Case Manager
23 Interviewed clients to evaluate mental and drug abuse condition
24 Counseled clients individually and in groups to assist them in dealing with
substance
25 abuse and mental illness
26 Referred patient to community resources for treatment
27 Monitored, evaluated and recorded client progress
K. & B. Summers, Inc., Ephrata, PA
Administrative Assistant
28 Accounts payable/receivable, billing, payroll.
29 Data Entry
30 Maintained safety objectives with employees
31 Assisted with hiring and prepared agendas
32 Performed general office duties such as ordering supplies, maintaining records
33 and performing basic bookkeeping work
Henry Schein Distribution Denver, PA
Inventory Management Coordinator
34 Managed saleable and non saleaFoltzble inventory
35 Data entry
36 Negotiated with business partners
37 Generated purchase orders based on product replacement needs
38 Shipped, tracked and maintained merchandise on and off shelf
39 Researched product description
40 Prepared monthly reports on expired merchandise
41 Adjusted discrepancies between credit invoices and debit memos4
EDUCATION
Cocalico High School
Denver, Pennsylvania
Associates in business
CERTIFICATIONS AND LICENSES
Ethics issued by COCA
Addictions 101 issued by COCA
Workers Compensation Workshop issued by Frush Ideas
Understanding WC Law
Human Behavior, Injury Investigations, Early Intervention
Modified Work, Communicating with vendors, HIPAA regulations
Legal Issues, Management Support, Injury protocol
Excel 2000 Basics issued by PC Easy
Outlook 2000 issued by New Horizons
ISO issued by Henry Schein
REFERENCES : Available Upon Request
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