HEATH CLOYD

Houston, Texas ***** E: acn19b@r.postjobfree.com C: 832-***-****

Expert-level proficiency in Microsoft Office Suite Programs, Technically savvy with computer hardware and

including Excel and Power Point presentations. troubleshooting, resulting in error-free rate of resolution.

Heavy usage of in-house programs i.e. JETS and WC3 Excellent skills with networking and software

leading to high proficiency. applications for technology-intensive problem-solving.

Adept in JD Edwards program use, particularly with Creatively-inclined with Adobe products, including

inventory management and forecasting. Photoshop and Illustrator.

WORK EXPERIENCE

Customer Account Support Representative Fairmount Santrol

September 2014 - Current

Process and complete customer orders by creating Purchase Orders, verifying inventory for order accuracy, and coordinating inventory movement

for deliveries.

Budgeting inventory allocations based on empirical order history and forecasted client needs, utilizing JD Edwards for inventory management.

Liaison between clients, warehouse locations, terminal inventory delivery points, and transportation companies for sand deliveries.

Customer Support Representative ClearCorrect

January 2014 - September 2014

Responsible for incoming client calls, regarding case troubleshooting, fittings, and patient treatment issues.

Daily utilization of problem-solving, research, and critical thinking skills to resolve client questions and concerns.

Contacting doctors regarding tangental sales of additional merchandise, service upgrades, and medical devices to clients and their patients.

Cross-functional coordination with multiple departments when resolving patient issues and investigating product integrity.

Case Manager ClearCorrect

November 2013 - January 2014

Detailed and itemized case inspections during tracking process, verifying inventory integrity and viability before final QA s tage.

Highly effective time-management skills to expedite transactions and ensure deliveries are completed within timelines.

Created databases for tracking product statuses and determining final product categorization for item release or destruction.

Trained in multiple departmental protocols and on diverse machinery to manage a nd coordinate in cross-functional teams.

Account Manager and Service Liaison I Fiserv, Inc.

April 2009 - November 2013

Daily communications with multiple clients via email and conference calls, and liaising with shipping departments.

Maintain quality of job completion and integrity in order to ensure files are submitted and shipped with accurate information.

Regulating and researching financials for client submissions in high volume situations (4000+ units daily).

Researching data for task pulls and ensuring all information is up-to-date before proceeding to next platform.

Responsible for training and updating of all materials for fellow associates, documenting SOPs and converting previous docume ntation for new

programs.

Responsible for training all clients to maintain current program information and SOPs in order to ensure future accuracy.

Maintaining paper and shipping item inventory for all client accounts, placing orders for replenishment, and ensuring standar ds for financial

institutions are met for paperwork.

Running reports for account financials and forecasting billing fiscals on monthly basis, excavating data for supervisory note s.

Quality checking for prevention of security breaches, repeat submissions, and incomplete file s to precisely account for all jobs completed.

Department Manager (Sporting Goods) Wal-Mart, Inc.

October 2008 - April 2009

Management of 10+ individual sales associates for Sporting Goods department at high -traffic retail location, requiring task delegation and

programming of store events.

First point of contact and communicator for Friendswood Police Department sales, includ ing providing adequate levels of ammunition and weaponry

for individual officers.

Supervising contact for department remodeling, requiring additional man-hours and organization of inventory.

Maintaining constant contact with vendors and ensuring all service needs are met beyond expectations.

Stocking inventory in department and organization of items for maximum sales and customer impact, resulting 10% sales increas e during tenure.

EDUCATION

Associates of Business Administration Houston, TX

Houston Community College 2014 – Current

Diploma in Sound Engineering and Audio Technical Skills Houston, TX

MediaTech 2011 - 2012

Contact this candidate