Customer Service High School

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Michael Sampson 709 N. Izard, Forrest City, Arkansas 72335

Professional Experience

Distribution Lead–Frank Brunckhorst CO, Forrest City, AR Feb 2009 - Present

Achievements:

Gained a vast knowledge of the business side of all companies.

Learned how to think outside the box in order to see that every angle is covered. Being

proactive instead of reactive.

Learned how to effectively handle intense and chaotic situations in the correct manner.

Responsibilities:

Fulfill all needs and expectations of the internal and external customers daily.

Work directly with production, planning and customer service to fill all customer orders

received.

Work directly with Logistics, Distribution Manager and Supervisor as well as the other

DC’s Managers, Supervisors, and leads to ensure all shipments meet their scheduled

dock-out times.

Driving every employee to perform the way they are needed and show the Passion for

the Brand myself.0

Attend weekly Process Based Leadership meetings.

Maintain a positive attitude and have the ability to control high tension and stressful

situations throughout the department.

Clear communication with the all walks of employment in order to ensure the job gets

done the right way and in a timely matter.

Promote safety and teamwork daily.

Forklift driver, Checker/Inventory Specialist June, 2007 – February 2009

Achievements:

Gained awareness of the shipping side of the plant and how production and

distribution work together to achieve customer satisfaction.

One of the top workers on my crew.

Was awarded a bid job to become a Lead in the department.

Responsibilities:

To pull orders, load trucks or check pre-pulled orders.

To count Inventory nightly on all products that were shipped from our facility.

Worked directly with production to achieve inventory needs

Sanitation–Boars Head Provision, Forrest City, AR July 2006 – Jun 2007

Achievements:

• Gained the understanding of how each position ploys a role in an ultimate goal.

• One of the top workers on my crew.

Was awarded a bid job to Distribution with no prior training due to my strong work ethic

and performance.

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Responsibilities:

• To clean all departments and prevent any chance of bacteria or fungus spreading.

• To clean efficiently and in a timely manner

Inventory Specialist – Washington Inventory Service, Cordova TN Nov 2004 - Dec, 2005

Achievements:

• Became very active in learning the importance in numbers. And looked upon highly by

store owners for my inventory accuracy.

• One of the top counters on my crew.

• Became counting coach and trainer for new or struggling counters.

Responsibilities:

• To count any given store’s entire range of merchandise to ensure their inventory

accuracy.

• To maintain a positive and respectful attitude toward customers and co-workers.

• To be able to meet the company’s counting standards daily.

Tree Loader–Boars Head Provision, Forrest City, AR Feb 2004 - Oct 2004

Achievements:

• Gained the outlook on the Raw meat side from receiving to the smokehouse.

Responsibilities:

• Load raw meat onto racks to be processed.

• Elected to set up the Maple Turkey Line in a timely manner before the operations start.

• Cut down on inedible products by working cautiously.

• Complete any other tasks given to me by the Supervisor.

Education

Liberty Academy, Chicago, Illinois

High School diploma

June 20, 2003

References

References are available upon request.

*****************@*****.*** 870-***-****

Michael Sampson 709 N. Izard, Forrest City, Arkansas 72335

Professional Profile

9 years of Inventory experience

Strong math skills

Proven leadership ability

Excellent communication prowess through e-mails, phone calls and face to face conversations with

Supervisors and Managers to achieve a common goal.

Have used and created Microsoft Outlook, Word and multiple Excel spreadsheets to complete daily tasks.

Possess the ability to operate office machinery (fax, copier, printer, scanner)

Have worked hand in hand with vendors, co-workers and management in order to fulfill all customer needs

and achieve 100% customer satisfaction.

Have the ability to endure high stress situations and meet deadlines accordingly.

Possess the ability to operate forklifts, pallet jacks, scissor lifts.

Have worked in Production, Sanitation and Distribution and understand the flow of operation from beginning

to end.

Believe in teamwork and efficiency, through all chains of command, as the main focus to drive the business

forward.

Understand and use different operating systems (Genesys, Oracle, Business Objects)

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