Customer Service Administrative Assistant

Harmony Taylor *************@*****.***

***** *. **** *. ***., Bixby, OK 74008 918-***-****

Education Tulsa, Community College

Management Information Systems and Elementary Education Degrees

May 2008 - present

City College, Norman, OK

Computer Systems Maintenance and Repair Certificate

August 1999 – March 2000

Northeastern State University, Tahlequah, OK

General Education Courses

1996 – 1997

Skills General Office

• Typing skills at 85wpm

• Copier, scanner, digitizer, printer and fax machines

• Reception using multi-line phones

• Highly skilled in customer service, multi-tasking, and organization

• Accounts receivable and Accounts Payable experience

• Purchasing experience

• Experienced in all Microsoft Software including all Microsoft Office Suites

• Peachtree accounting software

Computer Hardware and Software

• Intimate desktop computer, server, and printer knowledge

Organizations

Member of Alpha Omicron Pi Women’s Fraternity

Experience Summary

Nearly three years of experience in an office manager role. General daily duties include, but are not limited to:

overseeing daily tasks for 12 employees, assigning tasks as needed, filing, purchasing, accounts receivable,

accounts payable, taking orders both on the phone and via internet submissions, filling orders with available

stock, invoicing orders, reconciling accounts, collecting on past due accounts, scheduling customer repairs

while maintaining proper coverage with available techs, and resolving customer complaints while ensuring a

high level of customer satisfaction..

Over two years experience as an office administrator with Securitas Security Services, USA working at the

American Airlines Maintenance Base in Tulsa, OK. In this position I worked as a receptionist as an office

administrator. I answered multi-line phones, created forms, spreadsheets, and databases using the Microsoft

Office Suite (including MS Access).

I have over five years of desktop support experience including over two years working on a help desk. This

position included taking inbound customer calls, troubleshooting and resolving issues remotely for American

Airlines, including international locations and employees. This required answering multi-line phones, strong

customer service and technical skills, including guiding users through break/fix solutions of highly technical

issues, and multi-tasking.

Work History

April 2012 to January 2015

Office Manager

Onyx Corporation

In this position I wear many hats including overseeing the day to day running of the office. Overseeing daily

tasks, assigning tasks as needed, and handling all the day to day purchasing, accounts receivable, accounts

payable, taking orders both via phone and internet submission, filling orders with available stock, generating

invoices for orders going out, reconciling the accounts, following up with past due accounts to collect the

balances due, coordinate product and service techs destined for customer sites. I was the primary person

responsible for handling printer driver installation both onsite and remotely, as well as the initial printer

configuration, and any network configuration that may be required.

May 2008 to June 2008

Temporary Helpdesk

The Rowland Group

This contract position was for a migration project. This migration was to convert all of their locations to

Microsoft Exchange and configure Microsoft Outlook 2007 client on all PCs. I also created new and

maintained legacy distribution lists on the new Exchange server.

April 2008 to May 2008

Temporary Helpdesk

The Addison Group

This contract position was a desktop support position. In which I was required to maintain and service

computer hardware and to solve software related issues. In this role, I supported a Blackberry mobile phone

environment; this entailed the configuration and trouble shooting of these devices for the customer.

June 2005 to January 2008

Helpdesk Coordinator Associate

Electronic Data Systems, Tulsa, OK

This contract position included taking inbound customer calls, trouble shooting and resolving technical issues

remotely for American Airlines, including international locations and employees. These technical issues

included computer hardware, computer software, network connectivity, and/or printers. My primary

responsibility was to provide exemplary customer service and resolve issues remotely in a timely fashion or

dispatch the appropriate party to resolve the issue. I was also responsible for submitting updates or new entries

in the support database.

May 2003 to June 2005

Administrative Officer

Securitas Security Services, USA, Tulsa, OK

As an administrative officer for Securitas, I helped keep the American Airlines Maintenance and Engineering

base secure. I answered multi-line phones and organized emails and faxes for visitor entry to the base. I created

mission critical forms and documents using Microsoft Word, Publisher, and Excel. I was also in charge of

setting up and maintaining databases using Microsoft Access for parking tickets, disabled parking, and delivery

access at the base. These forms and databases were mission critical to the elevated base security.

Contact this candidate