Service Advisor

Amy Collins

* * * *** *** m St

Go o se Cr eek, So ut h Car o lin a, 2 9 4 4 5

* * * * * 3 6 8

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y mak e0 @gmail.co m

am

Work Experience

CUM M INS A TLA NTIC LLC SUM M ERVILLE SC

Pa rts Ad viser Feb ru a ry 2 0 1 3 - Ma y 2 0 1 4

● Read catalogs, microfiche viewers, or computer displays in order to determine

replacement part stock numbers and prices.

● Receive and fill telephone orders for parts.

● Fill customer orders from stock.

● Receive payment or obtain credit authorization.

● Take inventory of stock.

● Advise customers on substitution or modification of parts when identical replacements

are not available.

● Examine returned parts for defects, and exchange defective parts or refund money.

● Mark and store parts in stockrooms according to prearranged systems.

● Determine replacement parts required, according to inspections of old parts, customer

requests, or customers' descriptions of malfunctions.

S ervice Writer Feb ru a ry 2 0 1 3 - Ma y 2 0 1 4

● Confer with customers by telephone or in person to provide information about products

or services, take or enter orders, cancel accounts, or obtain details of complaints.

● Keep records of customer interactions or transactions, recording details of inquiries,

complaints, or comments, as well as actions taken.

● Determine charges for services requested, collect deposits or payments, or arrange for

billing.

● Refer unresolved customer grievances to designated departments for further

investigation.

● Resolve customers' service or billing complaints by performing activities such as

exchanging merchandise, refunding money, or adjusting bills.

● Confer with customers by telephone or in person to provide information about products

or services, take or enter orders, cancel accounts, or obtain details of complaints.

● Check to ensure that appropriate changes were made to resolve customers' problems.

PETERBILT TRUCK CENTER OF CHA RLESTON SUM M ERVILLE SC

Pa rts Delivery Driver Ap ril 2 0 1 2 - Feb ru a ry 2 0 1 3

● Collect money from customers, make change, and record transactions on customer

receipts.

● Listen to and resolve customers' complaints regarding products or services.

● Record sales or delivery information on daily sales or delivery record.

● Review lists of dealers, customers, or station drops and load trucks.

● Responsible for delivering parts to customers on a daily bases. P reparing orders and

arranging them in the vehicle for proper transport of merchandise.

In ven to ry Co n tro l Clerk Ap ril 2 0 1 2 - Feb ru a ry 2 0 1 3

● Receive and count stock items, and record data manually or using computer.

● P ack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage

yards.

● Verify inventory computations by comparing them to physical counts of stock, and

investigate discrepancies or adjust errors.

● Store items in an orderly and accessible manner in warehouses, tool rooms, supply

rooms, or other areas.

● Mark stock items using identification tags, stamps, electric marking tools, or other

labeling equipment.

● Clean and maintain supplies, tools, equipment, and storage areas in order to ensure

compliance with safety regulations.

● Keep records on the use and/or damage of stock or stock handling equipment.

● Examine and inspect stock items for wear or defects, reporting any damage to

supervisors.

● Dispose of damaged or defective items, or return them to vendors.

● Drive trucks in order to pick up incoming stock or to deliver parts to designated locations.

● P repare and maintain records and reports of inventories, price lists, shortages, shipments,

expenditures, and goods used or issued.

● P urchase new or additional stock, or prepare documents that provide for such purchases.

● Compile, review, and maintain data from contracts, purchase orders, requisitions, and

other documents in order to assess supply needs.

● Determine sequence and release of back orders according to stock availability.

● Recommend disposal of excess, defective, or obsolete stock.

Education

STRA TFORD HIGH SCHOOL GOOSE CREEK SC

Hig h S ch o o l Dip lo ma, Ma y 2 0 0 1

● Graduated with a 3.6 GP A

TRIDENT TECHNICA L COLLEGE NORTH CHA RLESTON SC

Co mp leted co u rsewo rk to wa rd s Asso cia te o f Arts, Ma y 2 0 1 1

● Had a 3.8 GP A before discontinuing

Additional Skills

● I have excellent customer service skills, I have the ability to multi task, pay attention to

detail, proficient phone communication skills, basic computer knowledge with Windows 7,

Microsoft Excel, and Microsoft Office. I can type 40 words per minute.

Contact this candidate