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Customer Service Management

Location:
Harvest, AL
Posted:
January 28, 2015

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Resume:

Leslie Faye Keith

***** ********* ******

Athens, Alabama 35613

United States

Cell: 205-***-****

Work: 256-***-****

acn113@r.postjobfree.com

US Citizen

WORK EXPERIENCE:

National Aeronautics and Space Administration NASA

Contractor - KRATOS Digital Fusion (11/2009 to 4/2011)

Contractor - AL RAZAQ Computing Services (4/2011 - Present)

Contract Administrator II

Redstone Arsenal, AL, United States

Supervisor: Mary Dobbins - 256-***-****; Contact: Yes

Hours: 40 per week

Presently a Contract Administrator in support of the Institutional

(Facilities) Support Procurement Office supporting the centers Indefinite

Delivery Indefinite Quantity (IDIQ) Construction Contract furnishing all

management, supervision, labor, transportation, facilities, materials,

tools, disposal, coordination of subcontracts, documentation and equipment,

including utilities for all construction projects. Issue and administer

various Firm-Fixed Price (FFP) Contracts to include NASA Interagency

Purchase Request (NIPR) for NASA facilities, systems, equipment, and

utilities to meet both existing and changing mission with value totaling

$70 million.

Contract Administrator in support of the Institutional Support Procurement

Office supporting the Environmental, Engineering and Occupational Health

Services Contract (EEOH) for Marshall Space Flight Center (MSFC).

Administered various Fixed- Price Incentive Fee (FPI) Contracts to support

environmental compliance, occupational medicine, preventive medicine, acute

medical care, emergency medical response, industrial hygiene, respiratory

protection, radiation safety and food safety services with value totaling

$33 million.

Contract Administrator in support of the Engineering Support Procurement

Office supporting Space Launch System, a launch vehicle that provides an

entirely new exploration capability beyond Earth's orbit. Performed

contracts actions for both commercial and non-commercial parts and services

during core development stage. Awarded and administered numerous Time and

Materials (T&M) and Basic Purchasing Agreement (BPA) Contracts under the

centers Engineering, Science, and Technical Services Contract (ESTS) with

value totaling $66.3 million.

In my current capacity as Contract Administrator II, I am responsible for

solicitations, modifications and contracts, for firm-fixed priced, cost

reimbursable, sole-source and competitive acquisitions. I collaborate with

engineers, procurement analyst, legal counsel, cost analyst and technical

experts in researching and developing requirements to meet customer needs

in the most efficient and effective way in accordance with NASA acquisition

regulations and policies. Perform contract administration functions to

include: monitoring canceling funds, performing reconciliation, conducting

contract closeouts, maintaining database integrity, determining

eligibility, and verifying evidence of contractor progress for approval of

contract financing, and solving problems relating to assigned contracts.

Perform pre-award and post-award contract administration functions for Cost

Type, Firm Fixed Price (FFP), Indefinite Delivery Indefinite Quantity

(IDIQ), and Time and Materials (Fixed Rate) contracts, including, but not

limited to in-depth evaluation of: modifications, change orders,

contract/task order closeouts, terminations, equitable adjustments,

extending period of performance, increasing ceiling cost, review labor

categories, incremental funding, evaluate escalation rates, limitation of

cost notices in compliance with NASA policy, the Federal Acquisition

Regulation FAR and Defense Federal Acquisition Regulation Supplement DFARS

as well as other FAR supplements used by different agencies. Reviews

contracts to assure all necessary clauses have been included. Prepare and

maintain contract briefs and contract files in accordance with both Defense

Contract Management Agency (DCMA) and Defense Contract Audit Agency (DCAA)

requirements. Input data into NASA Contract Management Module (CMM) to

establish and execute purchase orders and incremental funding

modifications, using various funding types. Contact the requiring element

to resolve discrepancies such as missing or inconsistent provisions in

effort to accurately define the requirement before contract preparation.

Prepare written summary statement for Contracting Officers review and

signature upon execution of contracts, purchase orders and modifications.

Prepare charts for the purpose of tracking contract numbers, dollars, and

contractor information.

Establish and maintain excellent customer relations, both internally and

externally.

Manage organizational conflict of interest; coordinate with other

department personnel relating to contract administration. Drafting and

issuing Request for Proposals (RFP) to contractors; reviewing and analyzing

contractor proposals for narrative content and pricing accuracy. Preparing

negotiating and administering contract agreements, preparing correspondence

and status documentation for contractor, and prepare agreements for

contract closeout. Effectively present contract requirements to management,

customers and other NASA personnel. Review proposals and bids, negotiate

contracts, and perform related contract administrative tasks, including the

analysis of contract performance requirements, special provisions, terms

and conditions and coordinating with Contracting Officer Representatives

(CORS). Participate in bid openings for requirements.

Weaves Etc Hair Salon Franchise - Huntsville Location

Owner (June 2013 - Present)

Huntsville, Alabama, United States

Owner of a franchised hair salon, offering excellent customer service and

employing experienced and well developed hair stylist in Huntsville, AL,

with prices that are much lower than most of the competition. We sell a

number of hair products and offer a wide array of services.

Northrop Grumman

Aerotek (01/2009 to 11/2009)

Procurement Specialist

Huntsville, Alabama, United States

Supervisor: Dwayne Mays 256-***-****; Contact: Yes

Hours: 40 per week

Conferred with suppliers to determine factors that affect price and

determine the best value consistent with the customer's requirements, to

include quality, reliability, and ability to meet the required schedules.

Reviewed quotes, negotiate prices, recommend sources, analyze trends,

obtain technical specifications, track orders, verify deliveries, and

maintain necessary records. Prepared requests for quotes, analyze and

evaluate quotes, negotiate best value and generate purchase orders. Checked

deliveries and invoices against purchase orders for type, quantity and

condition. Processed bills and invoices from vendors and contractors and

prepares payment vouchers. Determined when deliveries may be expected,

coordinate with suppliers to expedite deliveries; and maintain procurement,

shipment, warranty, license, and return records and follow up files.

Maintained vendor list, Reps and Certs, and compliance documentation.

Coordinated expedited delivery requests and return of defective products.

Was responsible for documenting compliance with FAR regulations and

corporate procurement policies. Daily usage of Systems, Applications and

Products (SAP).

Westwind Technologies, Incorporated (10/2007 to 01/2009)

Buyer II

Huntsville, Alabama, United States

Supervisor: Steve Southern 256-***-****; Contact: Yes

Hours: 40 per week

Participated as sole buyer of company's largest commodity, hardware in

accordance with company policy, FAR, AFARS, and DFARS. Operated in the

capacity of an alternate buyer for but not limited to: Connectors, Back-

shells, Heat Treating, Painting and Plating. Negotiated cost and management

issues and maintains contact with suppliers for potential sources, problem

areas in acquisition, and business trends. Analyzed and evaluates Purchase

Requisitions / Bill of Material and supporting documentation to determine

requirements and verify accuracy. Issued RFQs, analyze supplier

quotations, negotiate price and terms, award purchase orders, and prepare

file documentation to substantiate supplier selection. Performed contract

management and administration functions during Post-award Phase. Monitored

performance progress reports, financial status reports, and resolves

technical problems. Controled open and delinquent orders; expedite

deliveries in accordance with required delivery schedule.

EDUCATION:

Master of Business Administration

Columbia Southern University

(Currently enrolled and taking classes toward completion)

Start Date: July 17, 2014

Completed 10 hours to date

Bachelor of Science Business Administration with a concentration in

Management Information Systems; English minor - Alabama Agricultural &

Mechanical University

May 3, 2013

Note: University to provide transcript at request

Additional Information

(training, licenses, certifications, performance appraisals/ratings,

awards, etc.)

Efficient Microsoft XP Skills

Access, Excel, Word, PowerPoint, Outlook Express, Office Tools, Office

Works, InfoPath, Publisher, JavaScript, C++ and Project 2003, 65 WPM,

Object Oriented and Programming.

Blue Print Reading Training

Lean Six Sigma Training

SAP

CMM



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