RESUME

PERSONAL DETAILS

Full NAME : SUSHIL KUMAR GUPTA

HOME ADDRESS (Baroda) : 302 Chandralok, Shivpuri Housing Complex,

Race Course, Vadodara-39007 India

HOME ADDRESS (Delhi) : F1-1C, G 8 Area, Rajouri Garden (Near Hari

Nagar Ghanta Ghar),

Delhi-110064.

CELL NUMBER : +91-084********

ALTERNATE CONTACT NUMBER : +91-882******* (wife, Mrs. Saraoj Gupta)

SKYPE ADDRESS : Not Available

EMAIL ADDRESS : acn04y@r.postjobfree.com

NATIONALITY : Indian

MARITAL STATUS : Married

NAMES AND AGES OF DEPENDENTS : None

DATE OF BIRTH : November 09, 1952

PASSPORT NUMBER : K0162921

EXPIRY DATE OF PASSPORT : 06/09/2022

DRIVERS LICENCE : DL No. AS-012********** (India)

OWN TRANSPORT : Not Available

LAST SALARY (monthly net) : Rs. 1,05,000/- (INR)

BENEFITS : Free Accommodation, Free Meals, Free

Conveyance with fuel & Driver, Free

Laundry, Free Mobile phone and charges,

Free Air Ticket for family once a

Year, Medical expenses on actual.

(pension/provident fund/medical aid/free accommodation/fee meals)

SALARY EXPECTATION : As per company norms

NOTICE PERIOD : Immediate (one week time)

ARE YOU OPEN TO RELOCATION? : Yes, I am open to relocation

IF YES, ANY PREFERENCES GLOBALLY? : Only in India

Have you ever been convicted of a criminal offence / judgments against you?

Yes / No : No

EDUCATION AND PROFESSIONAL QUALIFICATIONS

From - To Institution

Qualification

1968-71 Institute of Hotel Management, Pusa, New Delhi, India 3-

yrs Diploma in Hotel Management

COMPUTER LITERACY (detail which packages and programmes)

- MS Word

- Excel

- PowerPoint

EMPLOYMENT HISTORY (STARTING WITH CURRENT/MOST RECENT)

1. COMPANY : Hotel Dynasty

LOCATION : Guwahati, Assam, India

DESCRIPTION : Hotel Dynasty is 76-rooms property started in year 1988.

It's a 4-star hotel having 4-F&B Outlets and a Bar. Outlets include an

Indian Specialty Restaurant, a Multi-cuisine 24-hours restaurant, Room

Service and a family Bar. Dynasty has 7-banquet halls whereby functions

from 20-400 can be organized indoor. Roof top has been developed for

banquet parties up to 500 pax. 9 managers and 295-staff are reporting to

me.

The Hotel Dynasty is undergoing heavy renovation of rooms. Addition of a

large roof top restaurant/Party Venue with 120 covers has been completed.

Further addition of a Pastry Shop will be done shortly. Other renovation

plan are commissioning of new Laundry, widening of lobby, commissioning of

new generator of 500 KVA etc.

POSITION : General Manager - Operations

DURATION : From Feb 01, 2010 - Feb 15, 2015

KEY RESPONSIBILITIES:

- Head of the unit leading the team of 9-managers and 276-staff to

achieve the company objectives.

- Build the strong team as professionals and channelize their

abilities in the right direction, lead by example.

- Generate business through personal contacts. Revenue generation.

- Complaints handling.

- Negotiate and close deals.

- Improve standards from 4-star to 5-star in order to remain 10-years

ahead of competition, our vision.

- Renovate the existing services and products like rooms, banquet

halls, lobby and restaurants etc.

- Develop innovative ideas to improve standards to compete with

International market.

- Prepares financial budgets in consultation with Financial

Controller.

- Develop and implement strategies to achieve targets thereby

generating cash reserves.

- Develop System Centric Approach and create a work culture

accordingly.

- Coordinate with project team for timely completion of jobs.

- Coordinate the Sales & Marketing Team on market acumen and sales

strategies thereby contracting business.

- Training and development of managers and staff thereby making

training as the way of life for professionalism.

REASON FOR LEAVING : Looking for relocation with higher

responsibilities in a group organisation and location.

2. COMPANY : BESTT (Building Eternal Success Through Training)

LOCATION : Vadodara, Gujarat, India

DESCRIPTION : Ventured into freelancing after coming back from

USA and founded BESTT

(Building Eternal Success Through Training), a

hospitality and management-

training contracting company.

POSITION : Director (Founder)

DURATION : From May 2008 - To Jan 2010

KEY RESPONSIBILITIES : 1. Take up assignments from hotels and setting up

their SOPs and training managers

And staff. Develop need based PowerPoint

presentations and set up the training

Department for them.

2. Take up the pre-opening projects of upcoming

hotels like Hotel Madhubhan Resort and Spa at Anand,

Gujarat.

3. Hold training sessions in colleges and

institutions on soft skills.

4. Conduct F&B Training lectures at Institute of

Hotel Management as visiting faculty.

REASON FOR LEAVING : Got the job offer from Hotel Dynasty as

General Manager and came back to main

stream.

3. COMPANY : Hotel Quality Inn & Suites (E)

LOCATION : Indianapolis, USA

DESCRIPTION : 110-room property offering lodging with breakfast.

Banquet Hall for 200 pax

POSITION : General Manager

DURATION : From May 2006 - To Dec 2007

KEY RESPONSIBILITIES :

. Work with the Directors to create and communicate a clear vision for

the future.

. Set and communicate realistic yet stretching goals in the direction of

the hotel's vision.

. Devise, communicate pragmatic plans for achievement of strategic

goals.

. Motivate and monitor the team members.

. Play an active role in the operations management of the business.

. Plan yearly departmental budgets in advance in collaboration with the

Financial Controller/Directors

. Operate within monthly cost budgets.

. Monitor the financial performance for the hotel.

. Understand and manage profit drivers in the departments and help

managers to do the same.

. Maximise revenue through training, promotions, incentives and up

selling.

. Ensure standard service is delivered to the guests.

. Actively care about the well-being of all people on and around the

site.

. Hold the company's delegated authority and responsibility for the

management of health and safety in the hotel.

. Have the authority to commit to expenditure that appears in a budget

approved by the board of directors.

REASON FOR LEAVING : Had to return to India for marriage of my

daughters since the grooms are from India.

4. COMPANY : Hotel Kabul Serena

LOCATION : Kabul, Afghanistan

DESCRIPTION : The first 5-star hotel of Afghanistan owned by Aga

Khan Development Network, Paris,

France. Hotel has 180 rooms with 7 F&B Outlets and

Banqueting and Conference

Facilities. Reported to unit General Manager and

Corporate Director F&B.

POSITION : Director of Food & Beverage

DURATION : From May 2005- To Sept 2005

KEY RESPONSIBILITIES : - Develop SOPs for all F&B Outlets.

- Prepare training manuals for all Outlets.

- Prepare Service Designs and procure equipments and

material from out of Afghanistan.

- Set up Banquet and Convention Centre and all

restaurants & bars.

- Train and develop managers and staff on 5-star

standard of services.

- Generate business utilizing strength of P.R.,

knowledge and experience

- Organize and handle special events with estimated

P&L to maximize profits.

REASON FOR LEAVING : Had to come back to India on the call from

US Consulate Office, Mumbai, India

since I got my Green Card from USA and had to

migrate within 6-months.

5. COMPANY : Jaypee Palace Hotel & Convention Centre

LOCATION : Agra, India

DESCRIPTION : 5-star deluxe property with 350-rooms & Suites with 7-F&B

Outlets and 11 Banquet Venues. Spread over 25-

acres of land with lush green gardens.

POSITION : Food & Beverage Manager

DURATION : From June 1999 - To May 2005

KEY RESPONSIBILITIES : with achievements:

- Opened 7-F&B Outlets, Leisure Mall& Discotheque

with SOPs in place.

- Set up the banquet and Convention Centre with

International Standards. Banquets capacity 1500

guests in one hall. Overall banquet capacity is

10000 guests at any time.

- Plan and change menus periodically. Implemented

cost effective menus in Banquets.

- Achieve Targeted revenues by innovating ideas.

- Handle VVIP movements like President of USA, Mr.

Bill Clinton, was awarded the Certificate of

appreciation from White House Communication

Agency, USA.

- Plan & negotiate large conventions like AICOG'04

conference with 7000 delgates held from Jan 05-09,

2004.

- Plan financial budgets and strategize actions to

achieve them.

- Maximize profits by remaining on top of costs.

Generated 48% contribution.

- Provide unique Guest Experience through innovative

Theme Parties, Food Festivals and promotions.

Achieved 98% Guest Satisfaction.

- Train and Develop managers and staff. Developed

Training Modules like 3-T- Train the Trainer, DOSS-

Development of Supervisory Skills, FOCUSS-

Fundamentals of Customer Understanding and Service

Satisfaction. Trained 151-supersvisors and staff.

REASON FOR LEAVING : Got opportunity with an International

exposure with foreign assignment at Afghanistan.

6. COMPANY : Hotel Rajputana Palace Sheraton

LOCATION : Jaipur, Rajasthan, India

DESCRIPTION : A 5-star super deluxe hotel having 216 rooms with 5-F&B

Outlets and banquets with great

scope of outdoor catering.

POSITION : Banquet Manager

DURATION : From Sept 1996 - To June 1999

KEY RESPONSIBILITIES : with achievements:

- Streamlined systems and procedures in banquets.

- Improved F&B Contribution from 48% to 65%.

- Develop cost effective menus. Achieved food cost

at 18% compared to 26% when took over.

- Introduced creative and innovative banquet set ups

and Theme Parties. Achieved the image of

trendsetter.

REASON FOR LEAVING : For better prospects

7. COMPANY : Hotel Welcomgroup Vadodara

LOCATION : Vadodara, Gujarat, India

DESCRIPTION : A 5-star hotel with 130 rooms, 4-F&B Outlets

including banquets. Hotel is

owned by ITC Limited.

POSITION : Assistant F&B Manager

DURATION : From June 1986 - To Sept 1996

KEY RESPONSIBILITIES : with achievements:

- Opened 4- F&B Outlets and set up the Service

Standards and Specifications.

- Maintain and supervise service to achieve the

highest level of guest satisfaction

through training of staff.

- Achieved growth in revenue by 40% in 1991.

- Achieved growth in banquets by over 40% and profit

by 20% in 1991

REASON FOR LEAVING : Transferred from Vadodara within the same

company.

8. COMPANY : Hotel Hyatt Regency Delhi

LOCATION : New Delhi, India

DESCRIPTION : A 5-star super deluxe hotel having 585 rooms and 5-

F&B Outlets and banquets.

POSITION : Banquet Manager

DURATION : From Oct 1982 - To June 1986

KEY RESPONSIBILITIES : with achievements:

- Open the Bars, Coffee Shop and the Banquets and

Catering Department.

- Prepare service designs with SOPs.

- Train and develop the staff.

- Introduce WOW concept in organizing Banquet

Parties.

- Maintain and supervise services to achieve the

highest level of Guest Satisfaction through

training.

- Develop creative buffet and bar set ups.

Accomplished the image of most creative and

innovative banqueting at Hyatt Regency.

- Turned around Coffee Shop by achieving "0"

complaints in 3-weeks.

REASON FOR LEAVING : Got better opportunity with career

advancement.

9. COMPANY : Welcomgroup Maurya Sheraton Hotel & Towers

LOCATION : New Delhi, India

DESCRIPTION : A 5-star super deluxe hotel having 450 rooms and 7-

F&B Outlets,

POSITION : Maitre D' Hotel

DURATION : From July 1977 - To Oct 1982

KEY RESPONSIBILITIES : - Open the Coffee Shop and the famous Bukhara

restaurant and run them successfully.

- Maintain and supervise services to achieve the

highest level of Guest service Satisfaction

through training of staff.

- Improve standards in Room Service and French Fie

Dining Restaurant.

- Innovate ideas for sales promotion and achieve

budgets.

- Menu compilation in consultation with Chef.

REASON FOR LEAVING : for better position with pre-opening

experience.

10. COMPANY : Hotel Oberoi Inter-continental (now The Oberoi)

LOCATION : New Delhi, India

DESCRIPTION : A 5-star super deluxe hotel having 350 rooms and 6-

F&B Outlets and large banquet

facility.

POSITION : Captain (F&B Service)

DURATION : From June 1971 - To July 1977

KEY RESPONSIBILITIES : - Organizing of staff

- Training of staff

- Guest Services

- Sales Promotion by up-selling

- Supervise staff to achieve the highest level of

Guest Service Satisfaction.

REASON FOR LEAVING : Better opportunity with career advancement

REFERENCES

1. Name Position Property email address

cell number

Mr. Atul Channa Retired as Director Ops. Golden Tulip Hotels

acn04y@r.postjobfree.com +91-987*******

2. Name Position Property

email address cell number

Mr. Tarun Nandy General Manager Baruah Associates

acn04y@r.postjobfree.com +91-974*******

Golf Resort, Jorhat, assam

I hereby declare that all the above information is a correct and

truthful account of my career records and personal details. This

information will be treated as confidential.

Any false or incorrect statements made in this document may render any

subsequent employment contract null and void.

Should any information furnished herein be incorrect or false, or

should there be any non-disclosure of information on my part, I

understand that this may be ground for disciplinary action, which may

include my dismissal.

I hereby authorize any of my former employers to furnish their record

of my services, my reason for leaving their employ, together with all

other information they may have concerning me whether on record or not.

I hereby release them and their Company from all liability for any

damage whatsoever for issuing same.

Applicant's acknowledgement SUSHIL KUMAR GUPTA (Full name)

and agreement:

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