Kathleen L. Beam

*** ****** *****- *********, ** 18071

Phone: 610-***-**** or Email: ackt7f@r.postjobfree.com

Notable Achievements

Led Jamesway Corporation store management team and reduced shrinkage to below 3%.

As Apex Fire Protection Accounts Receivable/Collections Manager, reduced over 90 day delinquent accounts from 32 % to 9%.

Highlights of Skills and Qualifications

Training Supervisor

Key Carrier-member of store management team. Cash handling and customer service experience.

Trained new hired associates in company policies and programs.

Loss Prevention

Managed the detection, investigation, and successful resolution of all internal high dollar and sensitive investigations within assigned store.

Conducted monthly audits of Loss Prevention and operations that impact shortage control.

Knowledgeable in the areas of safety, OSHA, and environmental programs to ensure compliance in store, reviewed safety inspections on a regular basis.

Oversaw accurate and timely report writing, recordkeeping, and retention of evidence by conducting periodic reviews. Utilized XBR program software.

Worked as a liaison between store and criminal justice system. Knowledge of skip tracing and surveillance.

Provided loss prevention training to corporate and store management.

Identified potential loss risks and developed prevention action plan.

Investigated and determined causes of inventory shortages and developed action plans.

Conducted timely and accurate internal and external fact-finding investigation including interviewing, prosecution, and final resolution.

Managed Loss Prevention retail and corporate programs and recommended changes to reduce shrinkage. Recruited and trained Loss Prevention staff.

Collections

Managed a multi-million dollar customer portfolio credit and collections activities.

Approved credit limits, determined financial strength and credit worthiness.

Center Management

Evaluated operating results regularly to identify opportunities for increased profits and decreased expenses.

Enforced company policies and procedures to ensure compliance with Federal, State, and Local laws.

Supervised collection teams and managed customer accounts.

Managed Profit & Loss, payroll, and other budgeted items.

Experience

2010-2012 JC Penney-Stroudsburg, PA Training Supervisor/Loss Prevention

2010 ERA One Source Realty –Stroudsburg, PA Real Estate Agent

2008-2009 Apex Fire Protection-East Stroudsburg, PA Accounts Receivable/Collections

2007 Advanced America-Spartanburg, SC Center Manager

2005-2007 Wells Fargo-Allentown, PA Auto Finance Collector 2

2000-2003 Coldwell Banker Independent Contractor

1988-1990 Jamesway Corporation-Hackettstown, NJ Loss Prevention Manager

Education

Russell Sage College-Troy, NY Major: Criminal Justice

Onondaga Community College-Syracuse, NY

References Available Upon Request

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