Clerical, Receptionist, Data Entry, Customer Service

Heather J. Aguilera

**** ********* ****, **********, ** 30039

518-***-**** (c) ****************@*****.***

Objective

My objective is to obtain an entry-level position with a reputable company. One which will provide me with a challenging

and rewarding position that will utilize my skills, experience, and education as well as offer growth opportunity.

Windows, Word, Excel, some Access and PowerPoint.

Experience

CSR III, AppleOne/Maximus September 2014-December 2014

My job duties include taking calls from NY residents looking to enroll or renew their health insurance "The Affordable

Care Act". These applications are taken through the NY State of Health Marketplace and then submitted to the

insurance companies. We also make changes to the consumer applications based on household changes such as

income, household size etc.

Parent Advocate, Parsons Child & Family Center/Families United Network February 2009- August 2014

Engage with families whose children have a mental health diagnosis. Help the families utilize the services in the

community to keep child in the home. Provide emotional support to the families. Encourage the families to participate in

the treatment of the child(ren). Help give the families the tools needed to navigate through the mental health system to

ensure that the family has all resources available to them.

Child Care Specialist, St Catherine’s Center for Children August 2009 – April 2010

My job duties included preparing meals and activities for a group home of 8 children. Take children on home visits and

activities outside of the group home with other staff, ensure the safety of the children and help them to follow through on

daily household chores.

Receptionist, Albany Medical Center March 2008- February 2009

My duties included taking phone calls and scheduling appointments for patients. Copying, faxing and restocking

supplies needed.

Computer Sciences Corporation, Customer Service Representative February 2006- March 2008

My job duties include taking calls for an inbound call center for Medicare beneficiaries in all fifty states as well as Puerto

Rico and the U.S. Virgin Islands who are required by Medicare to enroll in the new Medicare part D program. I take calls

regarding concerns, questions and complaints over premium payments, co-pays, LICS levels and enrollment issues for

beneficiaries.

Public Consulting Group, Insurance Verifier December 2004- January 2006

Verify medical support on dependents of non-custodial parents for the Texas State Dept. of Health. Act as a Third Party

Administrator for New York State Dept. of Heath. Verify medical information with several different major medical

insurances.

Data Processing Clerk, Key Services March 2004- July 2006

Monitor workflow for IDT, once images are captured the entries need to have specific information keyed that images

could not read such as transaction numbers, dollar amounts, or batch id‘s ATM numbers. Balance ATM transactions.

Education

Studied at Bryant & Stratton from October of 1997 through February of 1999 in the field of Paralegal and Criminal

Justice Studies.

References

Available upon request

Contact this candidate