Customer Service Manager
Resume:
Henry Montalvo
Melbourne FL 32905
achazd@r.postjobfree.com
Objective
To secure a position as a valued member of your corporation whereby utilizing my
communications skills, quality insurance, program development/assessment, and design
experience to contribute and add to the success of the corporation.
Profile
Motivated, personable business professional with a successful track record. Bilingual/English and Spanish.
Talent for quickly mastering technology. Diplomatic and tactful with professionals and non professionals at all
levels. Demonstrated history of producing accurate individual and company assessments.
Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline
driven environments. Excellent team building skills.
Skills Summary
Computer Savvy
Import/Export Office Customer Service Dispatcher
Handling Microsoft Office Professional
Written Correspondence Presentations
General Office Skills Inventory cycle Able to operate heavy
Retail, Warehouse, counter machinery and forklift
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Industrial Setting Receiving AS400
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Experience
Professional Experience
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
Ability to analyze company technological information with the ability solve problems.
Authored professional correspondences to customers and vendors.
Review daily report Manage inventory levels from cost/ stock outs / inventory adjustments
Develop a team to take on Shrink inventory for damages.
Rapidly learned and mastered varied computer programs.
Trained all employees to get certified to operate power equipment
Counted and Kept Reports of daily inventory of 40, 000 items and audits of 900 million gross company
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
Oversaw organizational operations and provided impeccable customer service ensuring 100% satisfaction.
Maintained product inventory to ensure company inventory and profitable assets.
Increased company profit and product sales with fine tuning marketing skills needed for the position
Served as a trainee responsible for all operations employees hires
Managing accounts inventory, delivery
DETAIL MASTERY & ORGANIZATION
Manage all aspects of day to day operations as a Warehouse Manager.
Organized and provided needed sales and inventory schedules.
Verified the accuracy of our perpetual inventory quantities on a daily basis by cycle counting items in our warehouse
Research and reconciles variances; Monitors inventory and document actions
Met quarterly with V.P president about shrink and profits
Inventory Knowledge of receiving, credits, and sales
Quality Assurance experience in Produce, Poultry and Seafood
Employment History
PFG/AFI
Senior Inventory Control Coordinator – Elizabeth, NJ
2004 – 2014
Inventory Cycle Counter
Ruggiero Seafood
Warehouse Manager – Newark, NJ
1996 – 2004
Dispatcher
Metropolitan Beer
Dispatcher – Bronx, NY
1993 1996
Education
High School Diploma G.P.A: 3.25
References
Bryan Patterson–PFGC/AFI Elizabeth NJ Manager
Sue Morgan– PFGC/AFI Elizabeth NJ V.P of Finance
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