Customer Service Loss Prevention

Adam Cassidy

*** ****** ****** 412-***-****

Pittsburgh, PA 15210 achaw3@r.postjobfree.com

BACKGROUND SUMMARY

IT professional with an Associate Degree in Information Technology/Security and Forensics with work experience

providing technical support for clients. Earned an Associate Degree in Criminal Justice with experience working in the

Loss Prevention field for over three years. Team player with excellent communication skills.

EDUCATION

Pittsburgh Technical Institute, Oakdale, PA

Associate in Science Degree, Information Technology, January 2015

Concentration in Security Forensics

GPA: 3.63 / High Honors

Coursework

Desktop Operating Systems, Networking, Hardware Technology, Network Operating Systems, Database Development,

Information Security, Server Applications, Networking and Wireless Technologies, Network Infrastructures, Client

Application Support, Digital Forensics, Information System Auditing, Ethical Hacking

Operating Systems

Windows Server 2008, Windows Server 2003, Windows 2000 Server, Windows NT 4.0 Server, Windows 7, Windows

Vista, Windows XP, Windows NT 4.0 Workstation, Windows 98, MS DOS, Linux

Applications/Services/Utilities

Microsoft Exchange, Backup Exec 12, Microsoft IIS, Microsoft SQL, Microsoft Office Suite, DHCP, DNS, Active Directory,

SharePoint, WinPE, Terminal Services, VMware

Kaplan Career Institute, Pittsburgh, PA

Associate of Specialized Business Degree, July 2008 – January 2010

Concentration in Criminal Justice

GPA: 3.3 / Honors

Coursework

Loss Prevention, Oral Communications, Interviewing, Observation, Criminal Investigation, Criminal Law, Report Writing,

Crisis Intervention, Psychology, Corrections, Criminology, Juvenile Justice and Delinquency, Constitutional Law

WORK EXPERIENCE

Everpower, Pittsburgh, PA October 2014 to Present

It Intern

• Set up new computers for employees

Adam Cassidy

• Repair and update computers and laptops for employees

• Provide desk side technical support

• Assist in the implementation of new software and updates with Windows 7 Professional

• Helped implanted dual authentication security measures

• Network Administration duties

• Member of team upgrading servers

• Use Active Directory Users and Computers to unlock accounts, add users, and add computers to the OU

• Unlocked User accounts

• Reset User passwords

Kmart, (Pittsburgh area) Edgewood, Shaler, and the North Hills November 2010 to February 2014

Loss Prevention Associate/Manager

• Monitored cameras

• Apprehended shoplifters

• Observed customers in the store

• Searched for safety concerns

Target, West Mifflin, PA September 2009 to June 2010

Electronics Sales Associate

Responsible for customer service

•

Answered customer questions

•

Assisted stocking shelves

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Helped on the front line (Cashier)

•

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