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Customer Service Quality Control

Location:
United States
Posted:
January 07, 2015

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Resume:

Rafael Moreno **** Lindsey Court, Unit B West Covina, CA 91792

achai6@r.postjobfree.com . Cell 626-***-****

OBJECTIVE

To obtain a position with a company that utilizes past work experience,

interpersonal skills and leadership ability.

SUMMARY OF QUALIFICATIONS

Areas Of Expertise Include:

. Shipping and Receiving

. Fulfillment Operations

. Logistics

. Vendor Compliance

. Quality Assurance

. Bar Coding/BarTender

. Customer Service

WORK EXPERIENCE

NFI, Chino, CA

Receiving/Quality Control Supervisor, 2014-Present

Supervise Receiving and Quality Control departments. Offload 14,000-24,000

cartons daily. Pull 3% of product per P.O. to perform Q.C. per customer

specifications. Verify by P.O. in PKMS that all cartons are

scanned/received and palletized for put away. Verify in PKMS that all

pallets have been put away systematically to close P.O. Plan and establish

work schedules for departments. Provide daily recap of department hours and

productivity numbers.

Port Logistics Group, City of Industry, CA

Shipping Supervisor, 2011 -2014

Managed a crew of 15 employees. Insure all TL and LTL shipments are staged

for shipment. Ran load reports utilizing the PKMS warehouse management

system. Insured all carton and pallets are moved and located

systematically. Worked with the Packing Department to prioritize waves for

shipping. Performed audits to insure all loads are complete for shipping.

Planed and establish work schedules, assignments, and production sequences,

to meet production goals. Provided production numbers to upper management.

American Sporting Goods, Irvine, CA

Order Processing/Quality Control / Vendor Compliance Supervisor, 2003 -

2011

American Sporting Goods, Fontana, CA

Compliance Supervisor, 2003 - 2011

Read and reviewed all Vendor Relations and Routing Guides for all accounts

to ensure that all Footwear and Apparel orders were shipped from American

Sporting Goods D.C. within customer guidelines. Entered new routing guides

in Oracle for all new accounts. Developed and submitted vendor generated

labels and tickets to customer specs and guidelines for approval. Reviewed

all charge backs to warehouse regarding non compliance issues and advise

management of action taken. Worked with Quality Control to ensure all Value

Added customers are worked within their guidelines to avoid charge backs to

the company.

American Sporting Goods, Irvine, CA

Order Processing/Quality Control Supervisor, 2005 - 2005

Worked with allocated orders. Printed shipping labels for Order Processing

Department. Worked closely with the Routing Department and Inventory

Control to ensure that all orders were pulled and processed within their

start and cancel ship date. Worked together with the Shipping Department to

stage orders for shipping.

Authentic Fitness/ Speedo Corporation, Irwindale, CA

Shipping Manager, 2000 - 2003

Managed a crew of 20 associates in the shipping department. Insured all

packages were routed correctly. Finalized all shipping paperwork.

Implemented new training procedures. In charge of physical inventories and

cycle counts. Calculated weights of truck shipments. Worked with bills of

lading. Ensured timely shipments to customers according to their

specifications. Responsible for all training, scheduling and counseling of

staff.

The Home Depot

Special Services Representative, 1995 - 2000

Assisted customers with special orders. Arranged deliveries and made will

call arrangements. Assisted departments with special orders to insure they

were completed properly. Monitored all special order purchase orders to

insure they were properly received.

Home Base, El Monte, CA

Receiving Manager/ Sales Manager, 1985 - 1995

Managed equipment maintenance. Managed shipping and receiving crew.

Operated fork lifts, reach trucks and electric pallet jacks. Developed

comprehensive knowledge of stores merchandise, operating procedures and

policies. Helped maintain store in a neat, well stocked and business-like

condition at all times. Managed staff scheduling. Opened and closed the

store and responded to alarm calls. Resolved customer problems and insured

satisfaction. Traveled to different store locations to assist in the

opening and organization of new stores.

LANGUAGES

. Fluent in both English and Spanish

SOFTWARE APPLICATIONS

. Word . Excel

. PowerPoint

WAREHOUSE MANAGEMENT SYSTEMS

. Knowledge of Oracle, HSOE, PKMS, ACS, AS/400 and SOFE

EDUCATION

San Gabriel High School, San Gabriel, CA



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