norman veit, PMP

HARKER HEIGHTS, TX

919-***-****

PROFESSIONAL SUMMARY:

Globally Experienced IT Management Professional

Broad Business and Technical Background with Exceptional People Skills

Very deep and diverse global technical background including development of

technology roadmaps and architecture standards. Professional manager and

creative problem solver who unites strategic vision and tactical execution

to positively impact top and bottom lines. Quickly develops credibility

and trust to create effective and top-performing teams. Effective

communicator adept at bridging diverse business cultures to achieve

objectives. Experienced with PMBOK and ITIL based delivery frameworks.

High performance program / Enterprise level Global strategic planning

project team management architecture and

technical design

Business case development, Multi-platform Extensive SDLC experience

requirements gathering, applications both classic waterfall and

process design and development, web, agile methodologies

re-engineering client-server, mainframe

Significant experience Deep knowledge of Extensive experience with

with loans, commercial, banking operations investment services

consumer and mortgage from including clearing, DDA, including equities,

origination through GL, branch systems and derivatives, repos and

servicing ATMs global private banking

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1

2 Professional Experience

CGI

Manager, Outsourcing Services 2012-Present

Managed the initial transition of services, performing a variety of

management activities as part of the Managed Services Agreement between CGI-

US and City of San Diego. Duties included coaching developers on

assimilation tasks, reviewing documents, participating in the design of the

ongoing ITIL based processes to manage the steady-state operations. After

transition managed daily operational support, incident resolution, fixes

and projects related to the Enterprise/Municipal and Treasury city

departments.

Other assignments include QA management for the Vermont Health Exchange,

responsible for the creation and execution of test plans, staffing

requirements, defect tracking, traceability and reporting of daily test

activities to upper management. Further responsibilities include

developing and managing the testing artefacts such as testing strategy, day

plans and test plans

Veit Technology, Raleigh, NC 2003-2012

IT Management Consultant

Senior level consulting to banking and other industries utilizing expert

level design and business skills, including business analysis, system

planning and design, project / program management and business management.

Selected engagements:

Client - RBC Bank

. Program manager for Product/Pricing/Process work-streams for initiative

to stand-up an online-bank. Identify vendor capabilities/BPO solutions to

support current products, determine and document go forward product mix

and attributes, define the processes including service levels, staffing,

and brand experience, ensure existing portfolios are mapped over and

serviced according to existing contracts, and establish end-to-end

process for all new products. Manage multiple work streams via assigned

project managers.

. Senior project manager for Secondary Marketing Pipeline Automation.

Identified vendor capabilities to implement solutions to improve areas

such as pipeline modeling and analytics, agency delivery and mark-to-

market reporting of hedge transaction positions. Reviewed contract terms

and part of negotiation team. Managed budget and overall implementation

of selected solution.

. Senior project manager for Commercial Lending Process and Strategy

Assessment to identify process deficiencies such as re-work, time

constraints, and excessive touch-points; related root causes; and

solutions to improve areas such as productivity, availability to sell,

and cycle time to render loan decisions. Project also benchmarked key

indicators for identification of gaps in industry best practices.

Several key strategic alignment issues between sales, risk and

fulfillment were addressed in final recommendations.

Client - First Citizens Bank

. Senior level business and technical analysis for new AMA (Asset

Management Account) product introduction which included consumer,

internal stakeholder and competitor research, analysis of existing

internal IT enterprise level capabilities, definition of product features

and operational characteristics.

. Created detailed business case (40,000 man-hours/ $5 million spend),

presented to senior management steering committee composed of both

banking and investment business executives.

. Developer of "to be" technical design and architecture.

. Project Manager for Hogan (DDA/core deposits and CIS/customer

relationship management) development teams, client-server platform team,

SOA implementation (Biz-talk), and system testing/QA team. Additionally

coordinated external vendor relationships (Pershing/ brokerage back-

office processing). Successfully implemented on-time and on-budget.

Client - National City Bank

. Brought in to turn around re-engineering of mainframe deposit systems

involving migration of product functionality from mainframe to Java

framework to support business unit's need for flexible customer

relationship pricing programs.

. Mentored junior project managers and assisted system architect in

technical design.

. Developed strategy for successful implementation of working prototype.

Citigroup Private Bank, New York, NY 2000-2003

Vice President, Global Strategy and Architecture

Drove overall global applications' architecture and long and short-term

strategy including e-business and web initiatives. Worked closely with "C-

level" management to align technology and provide mid- to long-term

business strategy. Coordinated several large regional development

initiatives functioning as liaison with four global technology CIOs and

advocate for shared solutions and platforms.

. Produced 3-year outlook and strategy to grow business by leading global

team to assess technology including financials and plans for addressing

gaps. Involved assessment and recommendations on over 180 major systems

worldwide.

. Improved delivery efficiencies by serving as in-house consultant

reviewing designs and influencing development directions. Involved with

both on-shore and off-shore development teams. Projects included global

ODS warehouse, document/image management and workflow automation.

Technologies ranged from mainframe legacy systems, ETL, Web based

applications and SOA oriented architecture.

. Major leader of key European project to eliminate costly legacy

technology, simplify processes and create more effective procedures.

Provided leadership of a cross-cultural team of 30+ people in Japan,

Singapore, Hong Kong, India, UK, Switzerland, and US. Ultimately

streamlined the business processes, integrated multiple technology

systems and resolved complex cross-border regulatory issues for

savings in excess of $1 million annually. The significant improvement

in transaction processing times and reduction of manual intervention

greatly impacted accuracy of execution resulting in an enhanced client

experience.

. Championed BPM (middle-ware for business workflow and document

management) and Business Intelligence initiatives to position the

organization to support business agility in a highly competitive market.

Veit, McMillan and Associates, New York, NY 1989-2000

IT Management and Design Consultant

Engagements involved project management, business analysis, system

planning, design and programming services and an advanced understanding of

a very diverse and complex set of products, both banking and investment /

brokerage oriented. Integrated and delivered customer requirements using

existing infrastructure. Selected engagements:

Client - Citibank Private Bank

. Significant technical leadership role in global common platform strategy,

business definition, architecture and implementation with heavy overseas

involvement in Japan and Singapore based projects. Key interactions with

organization's operations management for development of integration

strategies for Systematics platform. System was global web-based data

warehouse and relationship management system.

. Saved $700,000 by designing security and access systems that required no

changes to existing legacy applications in less than 6 months. Security

rules supported complex privacy issues related to high net-worth clients.

. Turned around 3-year stall of major warehousing project to support US

customer base for three business divisions successfully moving it into

production in 8 months. Project included design in PPS (third party

Hogan based device and platform management), Hogan CIS and a "C" based

client server front end.

. Key player in commercial loans system implementation to improve booking

and servicing of custom structured loans for private bank clients.

Entered project in a turn-around situation and drove to successful

completion. Required extensive work with primary business owner to

reverse engineer requirements from undocumented legacy system.

1 Client - Bankers Trust (Acquired by Deutsche Bank in 1998/99)

. Slashed turnaround time for reports 60% and cut required personnel 80% by

revamping end user computing environment for risk management reporting

area in New York and London.

. Completed successful remediation of Y2K issues in end-user computing as

project manager for Risk Management area in support of repurchase

agreement trading (repos for capital markets) operations. Ran team of 5

to assess and remediate over 2000 individual applications.

Moskowitz and Company, St. Louis, MO 1987-1989

Senior IT Consultant

Led projects in the U.S. and Europe which required quick adaptation to

diverse financial environments. Provided strategic planning, business

analysis, computer systems design and systems implementation for financial

institutions. Specialized in projects that required creativity and

challenging timelines.

Citicorp PTP, St. Louis, MO 1983-

1987

Applications Development Manager - Mortgage Systems

Directly managed team of 15 analysts and programmers using PC, server, and

mainframe environments. Served as technical advisor to Director of Systems

Development on uses of emerging IT

CTG/Diversified Systems Inc 1981-1983

Consultant

Worked in variety of industries as a contract programmer/analyst utilizing

design and coding skills in COBOL, Assembler, ADF, IMS and Basic.

Ralston Purina 1980-1981

Programmer / Analyst

Assigned to Industrial Chow Division as a programmer/analyst utilizing

design and coding skills in COBOL.

General American Life Insurance 1978-1980

Programmer

Worked on pension systems development as a programmer utilizing design and

coding skills in PL/1.

.

3 Education

Webster University, Webster Grove, MO, BA in Computer Studies, 1987

4

5 Additional Training and Certifications

. PMI PMP

. ITIL Foundation

. CGI Leadership Development Program

. CDP Certification

. Service Oriented Architecture Concepts

. Project Management

. Risk / Issue Management

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