Customer Service Representative
Resume:
Résumé Name:
Mia Ezzi
Objective:
To obtain a position that will utilize my skills, abilities and experience to contribute to the company's success.
Contact Information
Name:
Ezzi, Mia
Address Line 1:
407 E Main ST APT 1
City:
Uniontown
State:
PA
Zip Code:
15401
County:
Fayette
Cell Phone:
Email:
achahc@r.postjobfree.com
Preferred Correspondence Method:
Phone
Work Experience
Job Title:
Customer Service Representative, Chat
Start Date:
02/2012
End Date:
Still Working
Employer:
Teletech, American Red Cross
City:
Uniontown
State:
PA
Responsibilities:
Assisting customers establish classes that are needed through the Click to Chat feature. Typing accurately and proficiently, replying to each customer within 30 seconds. Chat representatives are responsible for speaking with three customers at one time that have different requests. This includes searching available classes, searching previous certifications, and providing class information. I was also responsible for having knowledge of what the American Red Cross does and the medical classes that are offered.
Job Title:
Customer Service, GSS
Start Date:
10/2009
End Date:
02/2012
Employer:
Ollie's Bargain Outlet
City:
Uniontown
State:
PA
Responsibilities:
Responsible for keeping the store tidy and as organized as possible. Unloading trucks and stocking shelves quickly and efficiently. Promotion to GSS, which is responsible for completing refunds for customers and fellow employees. I was also responsible for the office work such as the deposit, and safe.
Education Record
Name of School:
Laurel Highlands High School
City:
Uniontown
State:
Pennsylvania
Start Date:
09/2005
End Date:
06/2009
Degree:
High school graduate or equivalency certificate (GED)
# of Credits Earned:
Major:
Minor:
Additional Information:
Additional Details of Credits Earned:
Qualification and Achievement Record
Title:
Promotion to Chat Representative
Date Completed:
05/01/2013
Description:
I received a promotion from a phone agent with American Red Cross to a chat agent. I have also received Achievement Awards for Reliability, Quality Assurance scores, and providing a great experience for the customers.
References
Reference Name:
Tunney, Gavin
Job Title:
Diesel Mechanic
Years Known:
2
Daytime Phone:
Nighttime Phone:
Email:
achahc@r.postjobfree.com
Reference Name:
Ekas, John
Job Title:
Education
Years Known:
11
Daytime Phone:
Nighttime Phone:
Email:
achahc@r.postjobfree.com
Reference Name:
Hudock, Chelsey
Job Title:
Cusstomer Service Representative
Years Known:
Daytime Phone:
Nighttime Phone:
Email:
Contact this candidate