Melissa Smith

*** **** ** .*******, ** . *****

715-***-****

achafv@r.postjobfree.com

EXECUTIVE SUMMARY

Innovative, results-driven IT project manager with an extensive background

in both technical and non-technical environments. Proven ability to deliver

project objectives including budget goals, quality control, and minimal

impact to production through well-managed, on-time projects. Strong

technical, communication, organizational and customer service skills.

PROFESSIONAL EXPERIENCE

University of Wisconsin - Eau Claire, WI

August 2013-Present

IT Resource Support Technician Senior

. Successfully transitioned the University's preventive maintenance system

for all mechanical, plumbing, electrical, vehicles, heating plant and

grounds equipment including all campus fire alarm systems (a database of

over 6,500 pieces of equipment) to their newly implemented Enterprise

CMMS application, TMA.

. Developed training manuals and quick guides, and trained Facilities

Management trades, office and management staff on the preventive

maintenance design, accounts payable, purchasing and receiving modules in

TMA.

. Implemented TMA's project management suite.

. Instigated new methodology for fiscal year automated standing work order

generation that generates over 600 work orders in minutes, a process that

used to take days.

. Invited to present at the TMA Software UC14 user conference in Tulsa, OK,

and was requested for 2015 for the innovative strategies for preventive

maintenance design that I have created and implemented.

. Planned, facilitated and documented process improvement changes in

accounts payable, purchasing, work order workflow, and day to day

maintenance operations in and out of TMA.

. Administrator of the Facilities Management work order system, TMA.

Sandy Puc - Award Winning and Nationally Acclaimed Photographer

2012-2013

Digital Graphic Designer

. Design marketing materials, Facebook templates/updates and other digital

downloads for resale on www.ukandu.com

. Create educational videos using Camtasia for Sandy Puc's forum of over

10k members: http://forum.sandypucuniversity.com/forums/forum.php

Unique Expressions by Melissa

2004-Present

Owner/Photographer

. Specializing in children, family and wedding photography in studio and

outdoor settings using professional grade equipment.

. Vast knowledge and understanding of how to manipulate natural and

artificial light using various methods.

. Work extensively with Adobe Photoshop and Lightroom for image editing.

. Design and maintain customer databases for client marketing, history,

scheduling, and project management using Microsoft Access.

Luther Hospital - Mayo Clinic Eau Claire, WI 2004-2010

Senior Project Manager

. Managed small to very large departmental and organization-wide IT

projects.

. Successfully developed new processes reducing the number of calls to the

helpdesk and 2nd tier tech support by 25%.

. Worked closely with department directors during all phases of the project

to meet customer needs while maintaining alignment with the

organization's mission and goals.

. Defined project objectives and managed quality control throughout project

life cycles.

. Proactively managed changes in project scope, identifying potential

issues and determining contingency plans.

. Communicated project expectations, timelines, deliverables and project

progress to team members, stakeholders and senior leadership via

meetings, phone conferences, emails, newsletters and Microsoft

SharePoint.

. Maintained a positive working relationship with vendors during product

evaluation, testing, implementation and go-live phases.

. Developed innovative strategies for software and device selection

including organization wide device fairs, pilot testing, presentations

and surveys.

Selected Accomplishments

Electronic Medical Record (EMR) Implementation

. Directly responsible for the researching, planning, testing and

execution of more than 750 computers and over 250 peripherals

organizationally across 11 campuses.

. Developed and implemented inventive solutions to challenging space

requirement issues including computer wall mounts and mobile computer

cart design.

Single Sign-on Rollout

. Initiated, researched and proposed the organizations wide single sign-

on rollout.

. Visited multiple hospitals/clinics across the country as part of the

software assessment and selection process.

. Planned, implemented and trained all care providers (1,000+) on the

new single sign-on system.

Bedside Medication Administration

. Coordinated and managed device fair to kick off the hardware selection

phase.

o On-site vendor attendance.

o Final hardware decision based on provider input.

. Worked with over 15 departments including regional sites to determine

hardware placement.

. Prepared documentation for end-user training including additional

documentation for IT staff on hardware, software, wireless

configurations and troubleshooting.

. Coordinated with all departments for software, hardware and wireless

testing throughout all project lifecycles.

. Provided on-site support during go-live.

. Researched and implemented SOTI MobiControl (hand-held device

management software for managing, supporting and tracking devices for

both IT staff and software support departments).

. Trained IT and software support departments on SOTI MobiControl.

Emergency Department New Addition

. Successfully planned and executed the relocation of the emergency

department to a new building with no workflow interruptions

. Developed strategies for several new technologies for the environment

including wireless devices, VGA to IP converters and electronic

medical charting solutions.

Five Story Bed Tower Addition

. Led a team of project managers in a three year project in the

development and relocation efforts of five hospital and clinical

departments on schedule and within budget.

. Defined new processes for the project including scope change,

ordering, budget and change requests.

. Responsible for the original assessment and final IT equipment budget

of $1.6 million.

. Served as a member of several committees including change control.

Luther Hospital - Mayo Clinic Eau Claire, WI 2001-2004

Network Specialist

. Worked in a team setting to install and administer network operating

system hardware and software with knowledge of operating systems

including Windows 2000, XP, Server 2000/2003 and Novell.

. Troubleshot and resolved personal computer, hardware device and LAN

problems.

. Maintained inventory of hardware devices and software.

. Created, updated and maintained documentation on the I.S. Intranet to be

used as a technical resource for the I.S. department.

. Researched and tested new products and technologies.

. Developed installation packages to push software to the environment

through SMS.

. Ensured critical security patches and operating system upgrades were put

into the environment quickly to prevent security holes.

. Directly responsible for advancing organizational printer standards from

a static IP to a hostname configuration environment.

. Intranet web development.

. Emergency 24/7 on-call rotation.

Idexx-Informatics, Eau Claire, WI 1999-2001

Hardware & Software Technician

. Remote support for over 5,000 veterinary clinics in use of application

software.

. Provided quick and efficient support to meet departmental goals.

. Responsible for troubleshooting, setup, installing, upgrading and

configuring computer operating systems, networks, hardware and software.

UPS, Eau Claire, WI 1991-1999

Operations Management Specialist

. Supervised the administrative office technicians for the Eau Claire

office.

. Responsible for all employee time card and payroll adjustments.

. Performed employee performance reviews.

. Developed and implemented procedures on package claims which greatly

reduced the amount of customer claims in the Eau Claire area.

. Coordinated and implemented daily, weekly, bi-weekly and monthly audits

on OSHA compliance, service providers, part-time employees and packages.

. Developed graphs and spreadsheets detailing information on employee

productivity, center costs, revenues and claim liabilities for the

Wisconsin division management teams on a weekly basis.

EDUCATION

Continuing Education Classes 2002-2006

. IT Project Management

. SkillFest - Project Management

. Franklin Covey Project Management

. Leading and Facilitating Teams

. Effective Presentations

. The 7 Habits of Highly Effective People

. Handling Conflict Successfully

. Group Policy

Certificate CompTIA Network+ Professional Certification March 2002

AAS, CIS-Programmer/Analyst Chippewa Valley Technical College

December 2000

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