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Supply Chain Customer Service

Location:
Naperville, IL
Posted:
January 07, 2015

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Resume:

Shaun Li

Mobile: 315-***-**** E-mail: achae6@r.postjobfree.com Address: 2907 Forest Creek Lane, Naperville, IL 60565

EDUCATION

****/* - ****/* ******** University, Syracuse, NY

MS - Engineering Management, graduate in May 2014.

Relevant Coursework: Lean six sigma, Supply chain and logistics management, Quality control,

Project management, Engineering economics, Statistics, Advanced database management systems.

2007/9 - 2011/6 North University of China, TaiYuan, China

BS - Electrical Engineering

WORKING EXPERIENCE

Supply chain specialist A-1 Accutech Inc. Vianni Products (Naperville, IL) 2014/7- Current

Managed almost 120 food warmers inventory, 5 SKUs in total. Updated database to record order information, inventory remain,

customer information everyday. Reported weekly of available inventory, amount sold, pipeline inventory of each SKU, and those

SKU below safety stock, forecasted the sale amount next week of each SKU by analyzing historical record, seasonal demand

change, and advise from marketing department.

Analyzed order set up cost, oversea shipping cost, material handling and storage cost form the contracted warehouse, lead time,

gave advise on safety inventory and order point determination. Bonding marketing department and supply chain manager on

customer service level and profit margin for optimized order quantity each time. Analyzed customer shopping behavior and

purchase preference, gave advise on order percentage of each SKU.

Analyzed induction cooker price in the U.S market. Using DOE method analyzing if features: brand, wattage, timer,

material, thermostatic sensor, effect the price, and how much they effect on it base on statistic. Did a similar analysis

for induction chafer. Feature and benefit poster design. Use quality house to analyze the feature and technique of our

product comparing competitors. Concluded ten features and benefits and designed the graphic poster by Photoshop.

Gave back factory a research about three-phase electricity plug configuration in the U.S for developing high wattage

induction cooker. Compared the performance difference between black glass surface and competitors’ ceramic

surface, research the patent membrane heating element. With the engineers’ opinion in factory, I made a report to

market department explaining those technical advantages.

Created an inventory order tracking sheet product pricelist, billing information sheet, order invoice, energy saving

performance chart, etc.

Six-sigma team leader Currier Plastics (Auburn, NY) 2013/9-2013/12

Leaded a five people six-sigma team, focused on reducing the change over time for an EBM blow molding machine,

which currently is 6-24 hours. The reduction was 0.75 hour per change over with saving of $ 2624 per year.

Studying the process by visiting the factory twice a week, discussing with technician, manufacturing manager.

Noticed by every detail. Developed flow chart to describe the whole process, defined the input and output of each

procedure, Using pareto chart to find most time consuming procedures, Using plot box to identify the if the three

extruders are in same condition etc. Loaded improvements and sustain the improvements in real manufacturing.

Database design Academic project (Syracuse University) 2013/2-2013/5

Designed a database for retail store in MySQL to track orders, customers and inventory information, filled with test

data, created several functions and storage procedures to administer the database.

Purchase specialist YiZhan restaurant (BeiJing, China) 2011/10-2012/5

Checked inventory every night, place order when it below safety inventory the next day, f amiliarized with

consumption speed, expiry date, bulk discount, seasonal demand change of each material, ordered the optimized

quality.

Responsible for suppliers choosing, negotiated and compared price, quality between each suppliers, built long

relationships with ideal suppliers.

Obtained customer feedback on service and dish, communicated customer needs to staff. Communicating between

the front and the kitchen helped the restaurant run smoothly during busy time.

RELATED SKILLS

C, C++, SQL, Excel(VBA)

Programming languages

Minitab, MySQL, Oracle10g, Adobe Photoshop, Microsoft Office Suite, MS Project,

Computer software

MS Visio, MS Access, MS Outlook, MS Visual Studio

Knowledge of accounting, supply chain and logistics. Analysis based on data and statistics.

Capability summary

Proficient at Excel VBA, pivot tables, vlookups, etc.

Database design, maintain, update and build database functions.

Six sigma tools and methods define and resolve problems, optimize processes.

Using Minitab conduct quality control analysis: design experiments, reliability models,

gage R&R, acceptance sampling, fault tree analysis.

CERTIFICATIONS AND AWARDS

APICS certificate: Passed the Basics of Supply Chain Management exam.



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