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Sales Customer Service

Location:
Florence, SC
Posted:
January 07, 2015

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Resume:

BRIAN HECKARD

*** ********** ****, ***********, ** 29485

910-***-**** achadr@r.postjobfree.com

UNITED STATES CITIZEN; XXX-XX-9518; SECRET CLEARANCE

Retired Marine Veteran that focuses on the objective, while motivating others with initiative, enthusiasm, and a

dynamic communication style. Meticulous and results-driven individual seeking the opportunity to enhance an

organization with superior principles and goals. My desire is to seek a position that provides a variety of tasks,

projects, and offers the ability to join and/or lead a competent staff of diverse people. This position would allow for

free-thinking combined with the ability to work with motivated individuals benefiting from the intangible traits I

possess.

Skills:

• Ability to build and foster effective relationships.

• Ability to exercise independent judgment and make sound recommendations and decisions.

• Ability to communicate effectively, both verbally and in writing.

• Ability to work individually, as well as, being part of or leading a team.

• Ability to effectively demonstrate organizational and prioritization skills.

• Ability to routinely and independently manage and respond promptly to numerous tasks and changing priorities.

• Ability to facilitate, negotiate, and close tough deals as an unbiased party.

• Ability to identify top talent, particularly the more sought after passive candidates.

• Well versed working with Microsoft Office (MS Word, MS Access, MS Excel, MS Project & MS PowerPoint).

• Engineering/Operations/Marketing recruiting, but capable of recruiting all positions, from Marines to Technical

Project Managers and Directors.

• Reduction of dependence on outside agencies by doing nationwide searches using advanced sourcing and

tracking systems, which include www.AdPortal.com, www.dice.com, and www.monster.com.

• Have extensive network both in the military and commercial sector.

EXPERIENCE:

OFFICER SELECTION ASSISTANT/TRAINER

RECRUITING STATION FREDERICK, MARYLAND, 4TH MARINE CORPS DISTRICT

(NOVEMBER 2011 – NOVEMBER 2014)

• Facilitate Communication and Consulting Sustainment seminars.

• Facilitate the development of the sales force using Tools for trainer excellence, as well as, Tools for coaching

excellence.

• Facilitate new recruiter orientation training over total recruiting process, as well as, Consultative sales training.

• Provide in the field training to enhance technique and identify training issues.

• Provide in the field training to enhance operational effectiveness in the Recruiting Sub Stations.

• Responsible for the analysis, training, and development of the Officer Selection Office’s monthly and yearly

results.

• Developing and implementing a yearly training schedule to achieve yearly recruiting goals.

• Work with command group to identify and analyze monthly trends to enhance efficiency.

• Analyze weekly and monthly results, as well as, implement course and speed adjustments with recruiters to meet

assigned contracting mission.

• Train to ensure Peak Performance Model is applied to all recruiters to maximize results.

• Conceive, design, and implementation of recruiting strategies including web-posting and other advertising, job

fairs, and channel recruiting.

• Proven abilities in staffing including gap analysis, use of automated staffing systems, reporting, measurement and

processes.

COMMUNICATION AND CONSULTING SKILLS TRAINER / PUBLIC SPEAKING FACILITATOR

MARINE CORPS RECRUITING SCHOOL SAN DIEGO, CALIFORNIA

(MARCH 2009 – NOVEMBER 2011)

• Facilitate initial training seminars to novice sales force over the following topics:

Communication and Consulting skills

o

Public Speaking Seminar

o

Ethics

o

Programming, Philosophy, and Performance

o

Tools for Coaching excellence

o

• Instructed 100 plus students using office automation equipment and computer applications, audiovisual

equipment.

• Conduct evaluations on sales situations, as well as, evaluate ability to perform in the recruiting force to ensure

only the properly prepared graduate the course.

• Conduct evaluations on sales situations, as well as, evaluate ability to perform in the recruiting force using

learning objectives, explaining and demonstrating procedures and techniques to ensure only the properly

prepared students graduate the course.

• Conducted balanced, as well as, reinforcing coaching to foster a positive learning environment and create a

platform of success in every participant using job task analysis and performance qualification systems.

• Conduct balanced as well as reinforcing coaching to foster a positive learning environment and create a platform

of success in every participant.

• Develop lesson plans in accordance with doctrine to meet learning objectives in a formal school learning

environment.

• Develop and implement staffing strategy including; posting, interviewing, sourcing, and matching for staffing

requirements.

• Conducted numerous routine urinalysis screening for controlled substances for every new class.

• Assisted in the development of Marine Corps Recruiting School curriculum, physical training, and scheduling to

ensure the success of the students to graduate and be successful on Recruiting Duty.

• Responsible for reviewing, compiling, proofreading, and editing proposed revisions and preparing reports of

findings and recommendations for the Board.

AREA SUPERVISOR RECRUITING SUBSTATION

RECRUITING STATION RALEIGH, NORTH CAROLINA, 4TH MARINE CORPS DISTRICT

(APR 2007- MAR 2009) Durham, North Carolina

• Directly responsible for the monthly and yearly recruiting mission of the area assigned. (Diversity and

Component driven)

• Accomplish and exceed assigned mission deadlines.

• Directly supervise the daily prospecting, time management habits of the combined 15 Marine recruiters assigned

during this period.

• Conduct screening, scheduling, as well as, service after the sale with every applicant, influencer, and High School

in my assigned area of responsibility.

• Develop sales force in the 3, 6, 9 month evaluation period to ensure all assigned tasks are understood and able to

be accomplished.

• Conduct analysis of weekly sales, prospecting results in order to make course and speed adjustments to achieve

assigned mission.

• Able to provide additional contracting and shipping results to the Commanding Officer to cover a lack of

production in other areas of operation to ensure the Command meets its goals.

• Serve as the public relations liaison between 137 total high school’s staff and administration to ensure sales force

is conducting themselves in an ethical manner.

• Conduct quality and control inspections to ensure quality enlistment procedures are being utilized by the sales

force.

CANVASSING PERSONAL RECRUITER

RECRUITING STATION BUFFALO, NEW YORK, 1ST MARINE CORPS DISTRICT

(JANUARY 2005 – MAY 2007)

• Directly responsible to the Commanding Officer for the assigned recruiting mission for my area of operations.

• Exceed assigned recruiting mission to cover lack of production in other areas of operation.

• Conduct daily sales prospecting, sales calls, sales interviews, follow up, area sales canvassing, service after the

sale, and customer service.

• Complete enlistment package paperwork in accordance with the formal standards and policies without error.

• Responsible for the mental and physical training of each applicant to complete recruit training.

• Achieved (97) recruiting contracts in 25 months of production.

• Served as recruiting supervisor for additional period of employment.

• Obtained 97% graduation rate from recruit training far above the standard set at the time.

INFANTRY PLATOON SERGEANT

2ND BN 6TH MARINES CAMP LEJEUNE, NORTH CAROLINA

(JANUARY 1997- DECEMBER 2004)

• Responsible for daily training and combat readiness of an Infantry Platoon (100) Marines.

• Design and implement effective training plan to prepare for combat operations.

• Responsible for the safety of Marines, incumbent on weapons safety and handling of weapons.

• Conducted two 7 month combat deployments during Operation Iraqi Freedom.

• Conducted over 100 Combat Patrols to ensure security and stability in a foreign country.

• Maintained accountability of gear and personal during operations.

• Develop Junior Marines leadership style while displaying poise in combat operations.

• Thrived in decentralized control situations while executing the Commanders intent.

MARINE CORPS SECURITY FORCE / SECURITY GUARD

(MARCH 1995- DECEMBER 1997)

• Personal Reliability Program (Secret Security Clearance).

• Provided security for the loading and unloading of nuclear weapons aboard submarines.

• Conducted three deployments to numerous countries as an ambassador of the United States.

Provided leadership and mentoring to Junior Marine.

EDUCATION:

National University; AA Degree in General Studies

Train the Trainer Certified:

• Communication and Consulting Skills

• Tools for Trainer Excellence

• Communication, coaching, and Counseling Skills

• Performance, Programming, and Philosophy Module

• Communications and Consulting Sustainment Module

Achieve Global Consulting Group:

• Professional Selling Skills Core

Professional Sales Coaching Skills

• Tools for Trainer Excellence

• Marine Corps and College

• Selling Against the Competition

• Show Stoppers

Public Speaking Seminar

Advanced Public Speaking Coaching

Tools for Trainer Excellence

AWARDS/ ACCOMPLISHMENTS:

(1) Navy and Marine Corps Accommodation Medal

(1) Air Medal

(2) Navy and Marine Corps Achievement Medal

(9) Certificates of Commendation

(7) Meritorious Mast

(6) Good Conduct Medal

(1) Southwest Asia Medal

(1) Korean Defense Service Medal

(4) Rifle Expert Badges

(4) Pistol Expert Badges

Bronze Award Officer Recruiting 2014

Rookie Instructor of the Year 2012

Marine Corps Marital Arts Black Belt

REFERENCES:

John M. Allen; Chief of Adjudication, Department of Homeland Security; 181 Maddex Farm Drive, Shepherdstown, WV

25443; 202-***-****; achadr@r.postjobfree.com.

Major Shawn Studley (USMC Retired); ROTC Lead Instructor; 144 Jericho Court, Georgetown, SC 29440; (240) 298-

2356; achadr@r.postjobfree.com.

Captain Robert Hughes (USMC Retired); Financial Representative for Northwestern Mutual; 4225 Executive Square, Ste.

1250, La Jolla, CA 92037; 909-***-****; achadr@r.postjobfree.com.

Captain Ian Merry, USMC Officer Selection Officer, 10521 Braddock Road, Fairfax, VA 22030; 703-***-****;

achadr@r.postjobfree.com.

Glen Harshman; Vice President/Senior Loan Officer for Intercoastal Mortgage Company; 43262 Parkersburg Ridge

Drive, Leesburg, VA 20176; 703-***-****; achadr@r.postjobfree.com.

Vamshi Byreddy; Information Technology Specialist for IBM; 13457 Farmcrest Court, Herndon, VA 20171 (331) 645-

4862; achadr@r.postjobfree.com.

Douglas Berlin; Washington DC Police Officer; 817 Monroe Street, Herndon, VA 20170; 571-***-****.



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