DEBMALYA DAS

C/O-B.B DAS, **,

North Sreerampur, Garia, Kolkata-84

Contact: 086********, 097********

Email: achacp@r.postjobfree.com

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CORE COMPETENCIES

. Dynamic F&B Professional with 9 years experience in managing Food court

operations, Bar operations, Banquet operations, Club operations of the

fast-paced F&B environment in the hotel, Club, Catering and Hospitality

industry.

. A Hotel Industry Professional with rich and diverse experience of serving

the customers skillfully and in an overwhelming manner.

. Customer focused with keen business acumen in analyzing and understanding

client requirements and recommends various itineraries and alternate

reservations.

. Qualified trim license holder of 800 series Boeing aircraft, AV SEC

qualified (security), Dangerous goods qualified, Software Navataire

qualified

. Articulate communicator with exceptional talent for problem solving

through reasoned thought processes, as attested to by a track record for

employer satisfaction.

. Well- organized, accurate and meticulous to compile information from

various sources and plan/ organize clients travel itineraries coupled

with a strong knowledge of worldwide destinations, airlines and Indian

tour operators.

. Excellent customer service, communication and presentation skills and the

drive to develop new business based on "hands on" experience and skills.

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PROFESSIONAL EXPERIENCE

UNITECH HI TECH STRUCTURE(HOSPITALITY),KOLKATA

since August'12-till date

Asst.Manager Hospitality

Responsible for the cost effective and successful operation of the club and

food court. Responsible for ensuring that the club and food court are

operated as an efficient and profitable business. This involves organizing

and promoting new leisure and entertainment events, developing the club's

marketing strategy, managing the club's membership, including attracting

new clients and retaining existing club members. Responsible for the day-to-

day operation of the club and food court, ensuring that the various

functions work together smoothly. This involves liaising with the facility

management team and their staff; managing club staff, including recruitment

and training, ensuring high standards are maintained throughout the club's

premises; coordinating club membership; organizing and publicizing

functions and events; negotiating costs with entertainment providers;

dealing with paperwork; overseeing the management of club premises and

facilities.

SILVER CHIMNEY GROUP-RESTAURANTS,FOOD & BEVERAGE OUTLETS

since Feb'10-july'12

Operations Manager

. Interface with clients toe ensure fulfillment of their service

requirements and provide them with the best possible solution.

. Manage various operations and activities.

. Employ an efficient, high -energy and professional approach to store

operations management in order to :

a) Balance service with costs to ensure profitability

b) Promote guest satisfaction for steady repeat business.

c) Coach/schedule servers to maximum levels of performance.

d) Purchase/ control inventory with attention to budget guidelines,

contributed to store's recognition as most profitable in 9 outlets chain,

maintaining gross profit of 38%

. Responsible for maintaining cordial relations with large corporate

clients to assure satisfactory service and speedy problem solving

. Independently responsible for submitting monthly data of performance to

the management, along with the proposals.

. Work in sync with the fellow staff through guiding them either verbally

or in writing as required, of changes in the rules, methods or procedures

of various airlines.

. Establish healthy business relations with clients & external associates

for securing repeat business & long term customer loyalty and working

towards solving their query resolution and escalations in an effective

manner.

. Strictly maintain Service Level Adherence and complaint management with

good and timely coordination.

. Ensure rich customer experience in each and every interaction and

transaction. Identify training needs and conducted

. training programs to develop multi-skilled teams.

. Implement all key financial processes and manage the books of accounts.

Generate MIS reports periodically for managements review on various

financial parameters to gauge the functioning of the organization.

. Solely responsible for collecting reports & data for the monthly

incentives for the team along with preparing mid year and annual

appraisal for the team.

. Monitor the operational results while comparing them to the benchmarks

and best practices, evaluating the efficacy and efficiency of the process

and making adjustments to the process as necessary.

SPICEJET LTD AIRLINE

Jun'2006- Jan'2010

(Guwahati LGBI Airport, Delhi IGI Airport & presently Kolkata NSCBIA

Airport)

Customer Service Executive

. Managed overall Airport Operations of the airline including Passenger

Check-in, Baggage Handling, Reservations and Ticketing and Flight and

Ramp Operations

. Performed Ramp Supervision to ensure effective, safe and secure

procedures are followed for the turnaround of the aircraft.

. Efficient in Customer Relationship Management. Resolved clients'

complaints & ensured customer satisfaction by achieving delivery service

standards to enhance and retain business.

. Implemented efficient customer service norms to ensure qualitative

response to the clients.

. Provided inspirational leadership to a team of professionals. Carried out

appraisal & performance reviews for teams & provided feedback for

improvement

AIR SAHARA AIRLINES

Dec'2005 - Jun'2006

GUWAHATI LGBI AIRPORT

Customer Service Executive

. Imparted training to new recruits on Reservations, Telephone Etiquette &

effective customer handling.

. Managed ticket desk at the airport, consisting of ticket issuance, cash

transaction, making reports and keeping records.

. Successfully managed overall Ramp and Baggage services.

. Played key role in administrative functions in the organization. Managed

stocks including office supplies, prepared reports, managed filing system

etc.

. Closely involved in passenger care activities such as ensuring smooth and

trouble-free passenger movement, handling passenger complaints and

grievances to ensure satisfaction, and dealing with irate passengers

according to company procedures.

HOTEL LANDMARK, Guwahati

Nov'2001

- Jun'2002

Management trainee

. Responsible for planning and enhancing menus and creative cuisine.

Ensuring strict compliance to standard production procedures and recipes

as per standards

. Expertise in menu planning in line with international culinary standards;

also handling matters pertaining to costing of food, pricing and house

keeping while ensuring adherence to budgetary & quality parameters.

. Maintaining the highest standards of health and hygiene and following

HACCP. Ensuring consistency, quality, cost effectiveness and highest

level of sanitation

. Entrusted with the task of total layout and set up of the buffet and

budgeting, pricing and cost control

. Administering quality and consistency of food before dispensing them out

from the kitchen

ENTREPRENEURIAL EXPERIENCE

SWADISHT RESTAURANT, Guwahati Airport

July'2002-

Sep'2005

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PROFESSIONAL QUALIFICATION

GRADUATE IN HOTEL MANAGEMENT, CATERING TECHNOLOGY & APPLIED NUTRITION

IHM Guwahati under PUSA

COMPUTER PROFICIENCY

Ms Office 2003, 2007 (Word, Excel, PowerPoint)

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DATE OF BIRTH: 02nd March 1979

LINGUISTIC PROFICIENCY: English, Hindi, Assamese & Bengali.

REFERENCES: Available on request

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