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Manager Customer Service

Location:
Point of Rocks, MD
Salary:
20,000 year
Posted:
January 07, 2015

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Resume:

Lauren M. Messett Contact info 301-***-**** Email: achacn@r.postjobfree.com

Objective: Jack of all trades eager to re-join the workforce following an accident and hospitalization. I

am open to new career opportunities in a variety of fields. The lapse in my resume is correct,

unfortunately. I suffered a coma following an accident; I chose to recuperate 100% before returning to

the work field.

Summer 2012-May 2014 Anna Cabana Restaurant Lake ANNA RESORT Bumpass, VA

• Acted as waitress, host and Bartender

• Made all alcohol drinks (after carding) and non-alcohol drinks

• Served and Prepped all dishes before serving customers

• Acted as Hostess and made sure everyone got a good seat

• Cashed out with managers and other waitress

February 2009-December 2009 Associate Registrar Art institute of Washington Arlington, VA

• Updated and maintained new and current student files

• Responsible for faculty and students grades, scheduling, student emails, attendance

reports

• Provided customer service to all students and faculty approaching the registrar window or

office

• Informed students of academic suspensions, warnings and appeal processes to continue

class

• Basic office duties such as phone, fax, filing, computer and printer maintenance

February 2006 –March 2009 Settlement officer, Marketer, Admin. Manager, title processor, office

manager and supervisor for newly opened VA office

Rosenblum & Associates LLC. Bethesda, MD, Tyson’s Corner, VA and Germantown, MD /I also

went to work with New Era Title with the same job set.

• Accepted reception and Title processing Position with no prior Title or Real estate training

or experience

• Promoted within 2 months to Case manager (opening files, ordering title abstracts,

surveys, pay-off amounts of customers, scheduled closings for settlement reps) all while

still maintaining phone and reception duties.

• Passed Settlement Officer Tests and training, received my License and Notary in

Maryland. DC and Virginia

• Promoted to Marketing and Client relations rep for Virginia, while remaining Admin.

Manager for Bethesda office, stayed on as reception trainer and manager

• Assisted in Hiring and terminating staff along with owner of company

• Promoted to Manage newly opened office in Tyson’s Corner, VA office also given staff

members to supervise and train, in addition to continuing doing closings both in and out of

office, as well as visiting potential clients offices for marketing lunches and presentations

• Assisted in organizing Marketing events, networking Happy Hours and open houses for all

new opening locations

• Office offered a number of sporting event tickets as marketing tools to land clients. I would

accompany my client/s to football, hockey,basketball games and Golf tournaments

• Received commission for every client or office I recruited to use our services

• Constantly checked on my clients via email and phone, remained available to all of them

• Conducted in and out of office closings, no matter where the customer lived

• Served as main point of contact for marketing and Fee questions from customers and

banks

• Attended NVAR seminars, conventions as well as Chamber of commerce meetings and

• Events

• August 2003-February 2006 Waitress, Hostess Manager, Bookkeeper, Part-time Opening

Manager Houlihan’s Restaurant & Bar Frederick, MD

• Accepted as Hostess and part-time Waitress with newly opening restaurant

• Greeted and Seated all customers while answering phones and taking reservations

• As a waitress I took customer orders and served all beverages and food

• Cleaned restaurant between morning and late afternoon rush

• Promoted to Front of House manager, Assisted in hiring and terminating host staff

scheduling, and conducted reference checks on all applicants

• Promoted to Bookkeeper which required me to check in food and supplies in the morning,

Kept track of budgeting and inventory every month

• As the Bookkeeper I was in charge of the safe which meant I wrote checks for delivered

items as well as Cashing-out wait staff at shifts end

• As the Part-time AM manager I assigned wait staffs sections, opened restaurant, assisted

in cleaning and as needed would fill in as a Pantry cook if we were short staffed

• Education:

• Graduated from Urbana High school 1999 General Course of Study

• Completed A+ program 1999 ITECH/Frederick Community College

• Completed Network + program 2000 ITECH/FCC

• Additional skills and Interests:

• Licensed closing agent

• Maryland state Notary

• Proficient with DOS, Microsoft Office, Outlook, Word, Excel, Windows 95, Vista, and

Windows 7

• Proficient in Word perfect, Title Express and Ram quest software

• Trained in installing and maintaining operating systems including basic cleaning and

routing spyware, malware and other viruses

• Proficient in all Internet and all office equipment maintenance

• Trained in Paperless systems (i.e.: Active fax, GotomyPC.com)

• 10 years of dance and dance training, Judging Competitions and performances

• Worked in my spare time as a Ballet, Jazz, Street jam, Hip-hop and Latin partner dancing

instructor with overall show coordination and choreography

• Worked evenings and weekends as a Dancer(GO-GO, not exotic) at various clubs and

venues, I was also in charge of recruiting new dancers

General Interests:

o

Sports and sports writing, broadcasting, writing, modeling, print work and

o

photography Public relations, product distribution and representation, client

relations, customer relations and service, Fashion, Performing arts, public

relations, product representations and Distribution



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