Customer Service Management

AMANDA LEAVELL

**** ******* **** #****, ************, FL 32257 (C) 904-***-****

acha0l@r.postjobfree.com

Professional Summary

Enthusiastic, results driven professional looking for a position with a local company in which I can

utilize my customer service, clerical and administration background; Bringing strong organizational

and interpersonal skills, successfully providing office support with vigorous work ethics and dedication

Skills

* Office organization including bookkeeping, filing, data entry, and record management

* In-depth knowledge of keyboarding and computers; calendaring and scheduling programs

* Effective verbal and written communication skills

* Demonstrated ability to work in a fast paced and stressful environment

* Exceptional time management, problem-prevention and problem solving skills

* Customer service with highly professional demeanor and appearance

Work History

Administrative Assistant Feb 2014 – Present

Brookdale Senior Living, Therapy Department Jacksonville, FL

Appropriately maintains data regarding progress toward identified objectives and communicating

patient status and needs to the patient, the patient's family, the staff and other professionals as

appropriate

Complies with all Infection Control, OSHA standards, and Universal Precautions for the healthcare

professional

Manages the insurance documentation process to ensure completeness, accuracy, timeliness, and

compliance with guidelines

Supervision of therapists, on-boarding and orientation of therapy associates; provides and documents

staff education and training

Oversees caseload management to ensure productivity standards are met; maintains compliance for

state survey and other regulatory practices

Human Resources Assistant Feb 2007 – Dec 2009

The Energy Authority Jacksonville, FL

Managed employee paperwork, required documents and files; conducted background checks, credit

checks, and drug screenings

Ran daily administrative components of the hiring process, including preparing Offer Letters, contracts,

payroll, and relocations

Point of contact for all staff including: HR issues, company questions and Policies and Procedures

Prepare agendas and make arrangements such as coordinating catering and venue for company

luncheons, events, large group interviews, and other meetings

Supported Director of HR and various management or team members with diverse projects and basic

clerical assignments/office support as needed

Seasonal HR/Office Assistant May 2004 – September

2006

Clay County School District Green Cove Springs, FL

Supported the Director of HR through personal document management, calendar organization and

preparation/records for meetings

Reviewed paperwork received for accuracy and completeness, verifying documents and requesting

additional data as needed

Provided clerical, office administrative assignments and projects as needed for several departments,

management, and directors of The Clay County School System

Elementary School Teacher - Reading Aug 2002 - Aug 2006

Clay County School District Green Cove Springs, FL

Developed and implemented daily and unit lesson plans, administered tests and evaluations,

analyzed student performance in accordance with district, county, state and federal guidelines

Observed and evaluated students' performance, behavior, social development and physical health

Actively served on a variety of school committees and task forces focused on curriculum development,

textbook review, fundraising, and anti-bullying efforts

Collaborated with various team members regarding grade and levels taught; student academic plans

and individualized educational programs

Provided strategic classroom management, organization, and effective discipline

Front Desk Guest Services Nov 1999 - July 2002

Ponte Vedra Inn & Club, Spa Ponte Vedra Beach, FL

Scheduling guest salon and spa services while implementing proper 5 Star customer service procedures

and protocol; executing multiple telephones and computer screens to schedule appointments, answer

questions, and confirm appointments; informing service professionals of daily schedules and

adjustments; resolving guest challenges with proactive conflict resolution

Education

Bachelor of Arts: Education 2002

University of North Florida Jacksonville, FL

Computer

Windows, MS Office, Microsoft Word, Power Point, Suite, Access and Excel, Publisher, Lotus Notes,

QuickBooks, Outlook, Adobe, HomeCareHomeBase, Rehab Optima, various HRIS applications and

software: TERMS, Oracle, PeopleSoft, ATLAS, ADP Workforce Now, ADP Enterprise HR V5, ADP

Self Service, ADP EasyPayNet

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