Customer Service Sales
Resume:
QUINTANA BLACKSHEAR
Professional Summary Accomplished and energetic customer service rep with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Education and Training, Judgment and Decision Making and Customer and Personal Service.
Skills
Customer and Personal Service
Experience Merchandising Macy's - Youngstown, O h
Provide clerks with information to print on price tags, such as price, mark-ups or mark-downs, manufacturer number, season code, or style number.
3019 Canfield Rd apt1, Youngstown, O H 4 4 5 1 1 Ph: 330-***-**** ***********.**@*****.***
Active Listening
Social Perceptiveness
Critical Thinking
Active Learning
Complex Problem Solving
Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
Dress mannequins for displays.
Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
Judgment and Decision Making
Public Safety and Security
Time Management
Sales and Marketing
Education and Training
Aug 2013-Oct 2014
Hospitality Staff Assistant Gateways to Better Living - Youngstown, O h
Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Customer Service Rep Vxi Global Solutions - Youngstown, O h
Develop ideas or plans for merchandise displays or window decorations.
Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display.
Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
Construct or assemble displays or display components from fabric, glass, paper, or plastic, using hand tools or woodworking power tools, according to specifications.
Oct 2013-Jan 2014
Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine. Check patients' pulse, temperature, and respiration. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming. Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care. Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets. Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship. Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert. Care for children who are disabled or who have sick or disabled parents.
Dec 2010-Jun 2013
Customer Service Rep West Corp - Niles, O h
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or
Jan 2008-Aug 2008
Education High School Diploma : Diploma Woodrow Wilson Hs - Youngstown, O h
payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Solicit sales of new or additional services or products.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Jun 2006
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