Administrative Assistant Customer Service

Work Experience

ATOS IT Solutions (formerly Siemens IT Solutions)@Met life

**** *********** ******, ***** ***

Purchase, NY 10577, USA

Asset Management Team (Met Life Account)

Inventory Control III- Remote Employee (based in Somerset County)

November 15, 2004- September 27, 2013

Self-managed daily functions while maintaining excellent communications

with stake-holders and team members.

Highly focused and results-oriented in supporting complex, deadline-driven

operations:

Strong ability to identify goals and priorities troubleshooting issues in

initial stages.

Ability to communicate effectively with all levels within a company.

Monitored group mailboxes, reacted to each requests, and clarified why

customer was charged for services.

Tutored Desktop Life-cycle Management clients how to audit cost center

charges

Supported IT on the back day to day.

Responsibilities included communicating with stake-holders and IT to gather

and document requirements as well translating high level business into

functional specifications.

Utilized Remedy, Lotus Notes and Peregrine

Improved Redeployment pool 78% which reduced cost effectively across the

board.

Utilized excellent interpersonal skills to establish strong rapport with

3rd parties and team members

Compiled data to achieved successful delivery against commitments SLA

within scope of work.

Ability to work independently and make decisions where necessary.

Modeled database to schedule Daily Retirement of Laptops via one off view.

Manage cases through multiple ticketing systems.

Unitemp Services

Parsipanny, NJ USA

AT&T Wireless, Paramus NJ

October 2003- April 2004

Call Center CSR

Used Siebel as the tool of record. Answering phone call from Que daily.

Provided Support for the Broker Dealers of the Company.

Activated and set up phones daily in addition to Troubleshooting of

problems

South Carolina Manufacturing Extension Program (SCMEP)

817 Calhoun Street

Columbia, SC, USA

CIS Reporting Specialist

July 1999 - February 2002

Implement new and enhanced systems that enabled the company to validate

effectiveness, track its activities and procedures and adjust its staffing,

systems and processes as per federal guidelines achieve to its benchmarking

goals.

Developed the Field Agent and partner's training and processes while we

are setting up the new client interface system within Lotus Notes database.

Collected and complied data which resulted an electronic method of tracking

customer contact from proposal to contract generation.

Enhanced business by 85% improved grant reimbursement and efficiency of

Quarterly annual and Board Reports, which improved Strategic planning,

which impressed Board of Directors.

Value Stream mapping and documentation of day-day organizational

procedures.

Develop and implement policies and procedures for to achieve federal

reimbursement in a timely fashion.

Achieved Lotus Notes system upgrade within 90 days

New Jersey Manufacturing Extension Program (NJMEP)

Administrative Assistant

Newark, NJ, USA

February 1997 - April 1999

Slashed event planning budget 30% by hiring on-site service providers at

NJIT.

Scheduling and planning presidents day to day business and travel

arrangements.

Assigned new leads to Field Staff via improved Lotus Notes enhanced

environment

Comptroller now had an one location to compile data for federal reporting

and reimbursement.

System was used to tracked leads from marketing source to service delivery

to service completion.

Assisted Marketing Manager with direct mailers utilizing mail merges and

excel spreadsheets.

Trained and supervised desk receptionist (student intern).

Worked with the Comptroller to meet all Federal deadlines and audits.

Managed Presidents insurance billing issues and ordered supplies. Managed

the Event Budget.

Clare Inc. Temporary Service

310 Essex Street

Millburn, NJ, USA

Administrative Assistant

June 1987 - September 1997

Maintained long-term-contracts for temporary automation service.

Utilized computer skills to achieve long term relationships with client and

business

My area of expertise was to satisfy customers whom may have either had

negative experiences with former employees or difficult person-job

matches. Or was unaware of the value of hiring employee for long term

projects

Procedurally I woulds document process and maintain long-term

relationships.

While employed at First Fidelity Bank

Executive Assistant to President also worked at Trade Desk at Data Entry

Specialist.

scheduled staff for meetings created power point presentations

While on site at AT&T was of my highlights was the organizing and of the

National Fiesta event held at the Bed-minster Location.

Day contributions were prepare correspondences, faxes, e-mails, including

marketing materials of companies services

Maintain in-office calendar and training calendar, keeping track of

schedules/appointments for entire staff, screening of calls. Format daily

newspaper to highlight national companies media presence throughout the

state

Longterm assignments :

First Fidelity Bank- Executive Administrative Assistant

AT&T: HR Comptroller Administrator

AIG Slater (Data Entry Supervisor)

Prudential Insurance (claims adjuster)

NJMEP - Administrative Assistant hired as permanent employee

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