Customer Service Manager

THERESA UMFRESS

*** ** **** *******, **** Coral, Florida 33909 H: 727-***-**** C: 727-***-**** t *****@*******.***

PROFESSIONAL SUMMARY

Dedicated and focused Construction Project Office Manager & Payroll Administrator who excels at prioritizing, completing

Multiple tasks simultaneously and following through to achieve project goals.

SKILLS

Customer service-oriented Team building

Flexible Payroll

Accurate and detailed Invoice processing

Excellent planner and coordinator Conference planning

Certified in 10-key Travel administration

Employee training and development

WORK HISTORY

Project On Site Office Manager, 10/2006 to 10/2013

Prospect Management Group – Elmsford, NY

Prepared and maintained all Contractors Contracts and Change Orders.

Create and obtain all partial and final lien releases.

Delivered weekly and monthly Construction status reports, Sales inventory reports, and vacation schedule reports for the

Partners and Managers of the Project.

Oversaw the processing of approximately $20 million dollars of Construction payments of which were submitted on an

AIA requisitions.

Coordinated meetings with other department managers and Partners and served as main liaison between Construction Team,

Sales, and Property Management Staff.

Contacted providers and contractors to discuss status of rebilling to ensure account resolution.

Coordinated walk through with Contractors and Buyers for all Phases.

Ordered and distributed office supplies while adhering to a fixed office budget.

Payroll Manager & Human Resource Coordinator, 11/2003 to 12/2005

Chompies's Restaurants and Baking Co. – Phoenix, AZ

Processed payroll for three Restaurants and Baking Company such as calculated hours, tips, taxes and deductions.

Developed an Employee Welcome Manual for the Restaurants and Baking Company.

Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.

Conducted background checks on candidates by obtaining information from law enforcement officials, previous

employers and references.

Captured key feedback from employees during exit interviews.

Addressed and resolved general payroll-related inquires.

Entered personnel and subcontractor data into a central database.

Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.

Gathered personnel records from all employees from each department.

Evaluated timecards for accuracy on the regular and overtime hours.

Researched all payrolls, COBRA, disability issues.

Completed employee employment verifications and unemployment paperwork in a timely manner.

EDUCATION

High School Diploma:

Adelphi Business College - Small Business Management & Payroll and Human Resource Management,

Phoenix, AZ

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