Customer Service Assistant

KATARZYNA

CRAWFORD

* ******** **,

East Hartford, CT 06118

Home 860-***-****

*************@*****.***

Work 203-***-****

Katarzyna.Crawfo

**@***.***

SK I L LS SU M MARY

•

• • •

EXCELLENT ABIL I TY TO MULT I- PROF IC IENT I N

V ERBAL AND WRITTEN TASK M ICROSOFT WORD, EXCEL,

COMMUN ICAT ION P OWERPOI NT, PUBL ISHER,

• • O UTLOOK, SAP

EXCEPT IONAL EXCEPT IONAL

• ICD-9/CPT

I N TERPERSONAL SKILLS A TTENT ION-TO-DETAIL

• • •

RESOURCEFUL H IG HLY MED ISOFT

•

T EAM PLAYER M OT IVATED, ABLE TO

C MS 1500, UB-04

• L EARN AND WORK

•

PROPER PHONE

I N DEPENDENTLY FEDEX & ARRIVAL

E T IQUETTE

• SYSTEMS

• FLEX IBLE TO

•

STRONG

C HANGE BIL I NGUAL

A NALYT ICAL AND

• ADAPT EASILY TO

O RGANIZAT IONAL SKILLS

N EW ENV IRONMENTS

P ROFESSIONAL E XPER I ENCE

CUSTOMER SERV ICE ASSOCIATE - TEAM LEAD

ABLE TO WORK EFFECT IVELY I N AN

E NV IRO N ME N T OF CHANG I NG PR IOR I T I ES

A ND GOALS.

COORD I NATE WORKFLOW WIT H I N T HE

T EAM, I NCLUD I NG PR IOR I T I Z I NG JOBS AND

D ELEGAT I NG D U T I ES TO ASSOCIATES.

DE MO NSTRAT I NG GOOD J U DGME N T

U N DER PRESSURE, AND WORK I NG WELL I N

A M ULT I-TASK I NG ENV IRO NME NT.

CAPABLE OF PR IOR I T I Z I NG AND

M ANAGI NG M ULT IPLE TASKS TO MEET

P ROJECT DEADL I N ES.

STRONG ATTE N T IO N TO DETA IL,

I N NOVAT IVE, OPEN TO LEARN I NG AND

WORK I NG WELL I N A FAST PACED

E NV IRO N ME NT.

POSSESSES EXCELLE N T PROBLEM

S OLV I NG SK ILLS AND DEMO NSTRATES

D I PLOMACY I N DEAL I NG WIT H D I F F ICULT

I SSUES.

CREATE A POS I T I VE ATMOSP HERE OF

P ROFESSIONAL ISM AND SUPPORT.

RECORDS MANAGEME N T SYSTEM -

V ER I FY AND PREPARE SUMMAR IES OF

P ROJECTS FOR ELECTRON IC SUBM I TTAL.

RESPONS IBLE FOR F I L L I NG AND

S UPPORT OF F I NANC IAL SPREADSHEET

A ND MO N T HLY VOLUME REPORTS FOR

M ANAGER.

UP HOL D AND PROMOTE CUSTOMER

S ERV ICE EXCELLENCE AT ALL T I MES.

EM P LOY MENT HISTORY _

P ITNEY BOWES MANAGEMENT SERVICES – Wallingford, Connecticut

Customer Service Associate Team Lead – Bristol-Myers Squibb Co., Present - November 2002.

Customer Service Associate – Bristol Myers Squibb Co., November 2002 – November 1996.

ED UCAT ION_

BRANFORD HALL, W indsor, Connecticut /Med. Billing & Coding Spec.– Dean’s list - (48 undergraduate courses)

GPA 3.8.

2 YEAR GRADUATE D ENTAL A SSISTANT / H YGIEN IST COLLEGE, Lomza, Poland.

OF

P ROF I L E

SEL F M O T IVATED W IT H A H I G H A TTEN T IO N T O D ETA I L, P ROFESSIONAL W IT H M ULT I P LE L EVELS O F E XPER I E NCE A ND D I VE RS I F I E D

O FF IC E S K I L LS . E XPER I ENCE AD M I N IST RAT IV E ASSISTANT ACCO MPL IS H I N C USTO MER R E LAT IO NS, P ROBLEM -SOLV I NG A ND

AS

O PERAT IO NS . ST RO NG I N TER PERSONAL,

G ENERAL O FF IC E O RGAN IZAT IO NAL A B I L I T I ES C O MB I NE D WIT H E XCELLEN T

C O M M U N ICAT IO N A ND L EADERSH IP S KI L LS T HAT A LLOW M E T O WORK E FFECT I VELY W IT H O T H ER P EOPL E A T A LL L EVE LS .

O BJECT I VE

P OSI T IO N A T A G ROWT H O R IE N T E D F IR M, W H IC H W IL L A LLOW M E T O B OT H F UR T H E R U T I L IZE M Y S KI L LS A ND A CQU I RE N EW

A B I L I T I ES .

AWARDS

PBMS CUSTOMER SERVICE E XCELLENCE A WARD 2002.

M QC CERTIFIED – 2005.

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