Customer Service Sales
Resume:
Alex Nyc
**** ****** ******* ***** ******* Pines, CA
*************@*****.***
Career Summary
Over 10 years experience as a Technical Professional, Team Leader, Account
Manager and Executive Level Account Liaison with consistent increases of
responsibility and challenge within a Fortune 100 company. Team player with
an entrepreneurial passion for training employees to be their best and
customers to become loyal clients from a multitude of environments; local
and abroad. Widely adaptive client-oriented problem solver and solution
seller. Innovative learner who enjoys conquering new programs and processes
while boosting colleagues' productivity.
Experience
ADT Security 19330 Terracina Dr., Sacramento, CA 95834
Sales Representative July 2014 to present
. Calling and door knocking to find customers.
. Set appointments & make home visits for sales presentation.
. Follow up on installations.
. Driving from site to site many hours a day covering counties from
Fairfield to Yuba county. Primary territory is Eldorado County.
United States Postal Service 2669 Sanders Dr, Pollock Pines, CA 95726
Rural Carrier Associate February to July 2014
. Responsible for the sanctity of the mail.
. Organize, prepare and deliver the mail following tightly structured
processes.
. Over 500 deliveries coordinated and executed without error each
day.
Allied Enterprise Guardian 5546 Sierra Springs Dr, Pollock Pines
Owner July 2012 - December 2012
. Marketing / Consulting / Review / Recommendations / Contract
Analysis.
. Wireless Infrastructure consultant.
. Sole Business Owner.
. Recognized a hole in the corporate wireless telecommunications
market and decided to fill it using expertise gained at Verizon
Wireless.
Verizon Business Services 10734 International Drive, Rancho Cordova CA
Accounts Liaison July 2001 - July 2012
. Business Services/ Executive Support/ Analyst/ Account Manager/
Consultant.
. Awarded recognition from the Verizon Wireless Executive Board
for role in MCI WorldCom billing system conversion and new employee
training which involved travel.
. Streamlined the billing analysis procedures for the business
services center.
. Instrumental in securing client confidence and retention of
Fortune 10 and Fortune 100 companies.
. Submitted hundreds of innovative ideas to the company to
improve products, technology, marketing, and streamline employee
tasks.
. As a team leader, worked with and trained support team members
while guiding
projects to completion.
. Directly hired into the Business Support Team and then chosen as
a leader each time the company changed structure.
Borders Books & Music Elk Grove, California
Trainer & Assistant Manager August 1997 - June 2001
. Network Installer / Corporate Trainer / Assistant Store Manager.
. Home store responsibilities included nighttime reconciliation of
closing funds, tracking of shortages, first line customer service,
and customer and employee dispute evaluation.
. Personally trained over 125 managers and over 1000 employees often
in groups of 50-80
on corporate culture and required systems training.
. As the I.T. network support and onsite network installer the
network ran smoothly
Skills
. AXIOM Sales Training
. Billing Analysis
. Lifecycle Review and Reporting
. Client Relations
. Peer Training (Live and Webinar)
. Leadership Training
. Record keeping
. Microsoft Suite
. Billing Systems
. A+ Certification
. Customer Retention
. Telecommunications Technologies and Integration
. Network Support
. Solution Selling
. Merchandising
. 15 Years Retail Sales experience
. Contract Negotiation
. Project management
. Customer Service
. Business Analysis
. Purchasing
. Strategic Planning
. Solutions Specialist
. Account Management
. Call Center Management
. B2B Care and Support
. Mobile Services Technology
. 4 Years Managerial Experience
Education
AXIOM Sales Training through Verizon Wireless
A+ Certification -CompTIA Certification
Electronics Technician / Robotics Development - Cosumnes River College,
Sacramento, CA
High School Diploma - Elk Grove High School, Elk Grove, CA
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