Customer Service Sales

Timothy Ullenberg

* *** *** **. ******, TN *****-4306 – 423-***-**** (C) –********@*****.***

Career Overview

Personable and responsible Manager with 20 years in customer service. Solid team player with upbeat, positive

attitude, motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Customer service expert

Adaptive team player

Seasoned in Management resolutions

Proficient in Accounts Payable

Store maintenance abilities

Accomplishments

Customer Assistance

Worked with company systems such as VNC viewer and diligently completed all assigned tasks, working

overtime as needed.

Computed Data Reports

Provided w eekly reports listing sales figures and client track records to maximize sales.

Customer Service

R esolved client conflicts to prevent loss of key accounts.

Customer Interface

G reeted customers upon entrance and handled cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi- tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

August 2014 - Current

I sland Roots Construction

General Laborer

Chattanooga, TN

Work under strict deadlines and respond to service requests and emerge ncy call-outs. Promptly

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respond to general inquiries from members, staff, and clients.

March 2013 – Current

Sheila Enterprises

Home Cleaning Assista nt

Chattanooga, TN

Assisted in the preparation of homes to be moved into and after having been moved out of

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Tenants.

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January 1994 – July 2014

Champion Cleaners

Assistant Manager

Chattanooga, TN

Created new processes and systems for increasing customer service satisfaction. Worked as a

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team member performing cashier duties, product assistance and cleaning. Expressed

appreciation and invited customers to return to the store. Managed quality communication,

customer support and product representation for ea ch client. Attended local, regional and

national trade shows for product development training as defined by territory needs.

Worked under strict deadlines and responded to service requests and emergency call -outs.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail

and fax. Assisted customers with store and product complaints. G uaranteed positive

customer experiences and resolved all customer complaints. Processed merchandise returns

and exchanges. Compiled weekly monetary reports and records for store managers.

Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible

for ringing up customers in a timely manner and guaranteeing high level of customer

service. Managed cash stock and inven tory balances accurately. Assisted customers in

finding m isplaced items.

Educational Background

The Bright School\ The Baylor School\Red Bank High School 1 997

Chattanooga State Technical Community College

Business Management 2007

Chattanooga, TN, U SA

Coursework in Business, Marketing and Communications

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