Customer Service Sales
Resume:
Rancho Cordova, Ca ***** Phone 916-***-****
E-mail ***************.**@*****.*** Danielle Johnson
Objective To gain employment in a company in which I can further my
skills, and advance to new positions within the company.
Education June 2011-August 2013 Cosumnes River College Elk Grove,
CA
General Education
Work experience May 2013-December 2014 Wells Fargo Bank, NA
Phone Banker II
Spend 100% of the time on the phone assisting customers
to resolve customer concerns
Work in a fast paced environment to utilize effective
communication leadings to opportunities to cross sell
bank products
Solve complex problems while navigating through different
systems and resources efficiently
Assist small business owners with merchant services,
business payroll and small business insurance.
Keep undated on current banking policies and procedures
Help with the on-boarding and training of new bankers
Responsible for multiple Recognition Committee and a
monthly team newsletter.
1 of 3 people to receive "Q4 Sales and Service" Award in
November 2014.
July 20012-March 2013 Patelco Credit Union
Member Services Representative I (Teller)
Provide honest, quality customer service environment to
all credit union members.
Conduct daily transactions such as deposits and
withdrawals on accounts.
Cross-sell credit union products to members when an
opportunity arises.
Cash handling skills - drawer balancing, and ATM
balancing.
January 2012-May 2012 Kirkland's Home Decor
Sales Associate/Cashier
Helped with unloading shipment trucks weekly,
merchandising product on the sales floor as well as stock
room.
Accurate cashier - no overages or shortages to date.
Capture emails and open Kirkland's store credit cards per
company standards.
Take part in cleaning bathrooms, and breakroom daily.
Sell weekly special products meeting or exceeding goals
given.
Greet and thank every customer to enter all doors.
Introduce self and understand what guest came in for,
pointing them in the direction suited.
Answer phone in a professional matter. Call customers,
other stores, and main headquarters for guest order
inquiry.
Return phone calls and messages to customers and other
sources.
November 2009-June 2012 Aeropostale Sacramento, CA
Sales Associate
Organizational assistance, stocking, cashier, providing
customer service, janitorial assistance
Compute and record totals of transactions, advise
customer on purchases, answer customer questions and
address concerns
Maintain orderly cash wrap area, balance register drawer,
process merchandise returns or exchanges
Sell products using up selling techniques, participate in
floor set executions
Volunteer Sacramento Public Library
experience I have volunteered here since I was in the 3rd grade.
Mostly re-shelving books, on occasion assist at the front
help desk, assist patrons in selecting books of interest.
Assist Chris Davis, the children's librarian, in weekly
children's activities and programs.
Skills Customer service, good phone etiquette, extensive cash
handing skills, answer customer questions and concerns,
clean rooms or work areas
Effective written and verbal communication, meet
individual or team sales goals, multi-task with ease
References Tyler Stark 530-***-****
Jamie Jimenez 916-***-****
Carla Gasteleum 916-***-****
Shatay Allen 916-***-****
Jason Sanders 916-***-****
Katie Barnes, former Aeropostale manager
Megan Lee, Associate Store Leader, Kirkland's
Contact this candidate