Customer Service Quality Control

JAVIER CORDERO

*** ********** **. ****** ** *****

Phone: 239-***-****; **********@*****.***

www.linkedin.com/in/javier7665

SUMMARY

A Quality Control, Quality Assurance professional with extensive experience in ISO

certified industries, dietary supplements, medical devices and pharmaceutical industries.

Fast learner and team player with strong communication skills. Customer service oriented,

analytical, decisive, detail oriented with organizational and follow-through orientation.

Lean manufacturing Standard operating procedures (SOP’s)

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Good manufacturing practices(GMP) Validation(Cleaning and new products)

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ISO/GMP Certification Safety

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Cost reduction initiatives Inventory control

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Personal computer/Microsoft office

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software

KEY ACCOMPLISHMENTS

Conducted more than 200 investigations (OOS, Variance reports, Non-Conformance

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Reports, CAPAs and Customer complaints) within the laboratory, quality,

manufacturing and packaging areas as required.

Managed more than 250 corrective actions for the atypical reports, safety audits,

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internal and external GMP compliance audits.

Assisted in the development and coordination of the execution cleaning validation for

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manufacturing and packaging equipment. This was managed from the quality and the

production standpoints.

Developed and assisted in the review of more than 200 new Standard Operating

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Procedures (SOP) and related forms for quality control laboratory. This includes

procedures for sampling and handling samples on the field and in the laboratory.

Conducted trainings in: procedures, good laboratory practices, good documentation

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practices, new equipment use and maintenance, waste water sampling, process water

sampling, new testings methods and safety.

Maintain internal/external customer service level over 99%.

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Selected as safety team leader.

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Established and maintained a good housekeeping programs to keep areas in

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compliance with good laboratory practices and safety.

Evaluated and resolved major situations in the laboratory, manufacturing and

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packaging areas.

Performed reagents, standard solutions and laboratory supplies inventories. Prepare

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the required chemicals and reorder supplies as needed.

Experienced with QC and QA release functions including: documents review,

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document control systems, laboratory samples incoming logs reviews.

Javier Cordero phone: 239-***-****

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EXPERIENCE

PELICAN WIRE COMPANY INC. – Naples, FL 2014 - Present

Quality Control Laboratory Technician: Conduct routine and non-routine analyses of in-

process materials, raw materials and finished goods. Interpret test results and compare them

to the specifications and determine the disposition of the material. Keep the sample log and

send samples to customers as requested. Compile laboratory test data and prepare weekly

reports. Calibrate, validate and maintain laboratory equipment. Assist the Quality Manager in

performing internal audits and during external audits.

NBTY MANUFACTURING AND DISTRIBUTION INC. – Naples, FL 2011 - 2014

QA/QC Laboratory Supervisor: Supervise the activities of the Quality Group in the

performance of their tasks. This includes schedule within the staff of QC technicians and QA

inspectors, microbiologists and a chemist the components, raw materials (including water)

and finished good testing. Perform out of specification, NCR, CAPAs, deviations and

customer complaints investigations. Develop and review SOPs. Assist during internal and

external audits. Periodically assume the role and responsibilities of the Quality Manager.

INTEGRATED DESIGN ENGINEERING (IDE) – Fort Myers, FL 2011

Quality Representative: For a Medical Devices Company manages all aspects of the Quality

Control and Quality Assurance. This includes Quality Manual review and update for ISO

9001/13485 certification. Also develops procedures, forms and related documentation for

Manufacturing, Packaging, Purchasing and Warehouse operations. Performed Raw

Materials, Packaging Components and Assembly goods incoming inspections and approval.

Assist the Regulatory representative during external audits.

VITARICH LABORATORIES – Naples, FL 2007 - 2011

QA/QC Laboratory Supervisor: Supervise the daily operation of the Quality Control

Laboratory and Quality Assurance Group. This includes scheduling within the staff of seven

QA/QC technicians the incoming material inspection and testing. Following up on assigned

samples/tasks based on communicated priorities with other departments. Conduct

investigations for out of specification results. Documentation review, procedure (SOP)

development and update. Coordination with production, warehouse and sales/planning

product releases.

MERCK SHARP & DOHME, ARECIBO – Arecibo, P.R. 2001 - 2006

Manufacturing/Packaging Supervisor: For a production line of 20 employees, managed all

aspects of production, including: scheduling, forecasting, training, documentation, atypical

investigation, corrective actions, SOP’s, MPD’s, special instructions, cleaning and new

product introduction validations.

CERTIFICATIONS

PC Repair and Maintenance

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Hazardous Waste Operation and GMP (Hazwoper)

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EDUCATION

Bachelor’s degree in Chemical Technology

Interamerican University of Puerto Rico, Arecibo, Puerto Rico

Additional Training: Safety, Environmental, Hazardous Material Handling, Effective

Supervision, Delegation and Organization kills, Team Building, ADP, Kronos and Ceridian

workforce timekeeper, WATS (Worldwide atypical tracking system), Oracle(Agile product

lifecycle management) and AS400 Inventory System.

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