Customer Service High School
Resume:
Tammy Onan
Spring Branch,Texas 78070
***********@*****.***
I would welcome the chance to further discuss the Customer Service/Office
position. My enthusiasm, analytical skills, organizational abilities and
creativity in solving problems can make a positive contribution to your
company. I am equally comfortable working independently as well as
collaboratively as part of a team. I am equally adept at maintaining excellent
relationships with clients, peers and management. My accomplishments
have included the following:
6 years of experience providing customer support in busy call center
environments for public utility and mortgage employers
Ability to build productive relationships, resolve complex issues and win
customer loyalty
Listen attentively, solve problems creatively, and use tact and diplomacy to
find common ground and achieve win win outcomes.
After reviewing my information, I hope you will agree
that I am the kind of driven, accomplished candidate
that you are looking for. Thank You for your
consideration and I look forward to hearing from you
soon.
Sincerely,
Tammy Onan
EXPERIENCE :
Comal Independent School District
March 2012- September 2012- Child Nutrition Spring Branch, Texas
Prepare, cook, clean and work as a team to provide quality food for the
cafeteria
City Public Service (utility)
August 2011-March 2012- Customer Service Rep- San Antonio, Texas
Handle customer inquiries, complaints, billing questions and payment
extension/service requests. Calm angry callers, repair trust, locate resources for
problem resolution and design best-option solutions.
Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 550 inquiries or more in any given week and
consistently met performance benchmarks
West Business Services (Bank of America)
September 2010- August 2011-Customer Service Rep- San Antonio, Texas
Handled customer inquiries about mortgage and foreclosure options and
seeking assistance in offering a program and assist with filling out the
forms needed to complete the program
Give accurate information to clients about the program offered
Options to help with mortgage and foreclosure
Loyalty, trust and confidence relationship with clients
West Business Services (Bank of America)
Looking over deeds to make sure they were all signed and dated and matched
completely and making sure the incomplete or incorrect deeds were sent to
another place for repairing or completing
West Business Services (American Express)
April 2006- September 2011- Customer Service Rep- San Antonio, Texas
Calling outbound to existing clients to verify address and manager was
still current and up-to-date
Correcting if information not correct
Offering new products and services available
West Business Services (American Express)
Handling new account set-ups and inquiries on bills
Seven-Eleven (customer service)- Bulverde, Texas
November 2012 to January 2014
Handling money
Customer service
Resolving customer complaints
Cleaning, stocking
EDUCATION:
Smithson Valley High School – Spring Branch, Texas
1994-1999
Basics
Knowledge of word and some excel
Contact this candidate