Customer Service Manager

Alisha Adams

*** ****** ***** **********, ** ****2 C:540-***-**** *******@****.***

Summary

Over ten years’ experience in the hospitality industry, with punctuality and accuracy as key abilities for performing efficiently in this role. Qualified with key skills as

follows:

Good Communicator Decision Maker Able to Multitask Assistant Manager and Leadership Skills

Restaurant Team Leader Organizational Skills Scheduling and Billing

• Strong operational knowledge of MS office suite, office computer hardware and equipment.

Objective Statements

Seeking an office management position with an opportunity for professional challenges in the field of management, to enhance my professional skills

in a dynamic yet stable workplace.

An office administration manager position in which I can contribute to the development of the organization with my extensive customer service and

management experience and build a long-term career with an opportunity for professional growth.

Professional Experience

Bartender/ Server 06/2011 – Present

Applebee’s Restaurant Winchester, VA

Providing customer service

Working as a team player

Handling a cash drawer and responsible for that money

Nutrition Service Aide 06/2014 – 11/2014

Winchester Medical Center Winchester, VA

Hospitality Aide

Nutrition Service Aide

Transport

Dietary Aide

Assistant Manager 05/2013 – 06/2014

Stoneleigh Golf and Country Club Round Hill, VA

Conducted cost, scheduling employees, contract performance, variance and risk analysis

Reduced and controlled expenses by improving resource allocations

Compiled and synthesized relevant business data such as financial performance and headcount forecasts

Scheduling wedding tours and compiled wedding packets for our wedding coordination meetings

Compiled banquet forecasts, billing, and banquet event orders

Front of House Manager

Server 05/2010 – 05/2012

Texas Steakhouse Winchester, VA

Providing customer service

Working as a team player

Server/Hostess/ToGo 04/2005 – 08/2009

Glory Days Bar and Grill Winchester, VA

Providing customer service

Working as a team player

Education

University of Phoenix

Bachelors of Science in Management Graduation Date: 2015

References available upon request!

Contact this candidate