Customer Service Sales

Christian L. Heran

**** *. **** ****** *****, FL • 305-***-**** • **************@*****.***

PROFESSIONAL SUMMARY

Highly accomplished bi-lingual professional, with a background reflecting consistent progression, and

achievement of objectives. Proven record of maximizing performance, generation of revenue, improving

profits, and enhancing value. Versatile and skilled, with excellent hands-on experience in developing and

improving sales for company operations. Outstanding interpersonal, communications, negotiation and people

management skills. Comfortable in a fast paced management role, with the responsibility of driving profit, and

customer satisfaction.

Professional Experience

AdvanceTec Industries, Miami, FL

National Sales/Account Manager ● 2012– November 2013

• In charge of increasing sales in national and regional accounts while also expanding current customer base.

• Focus on consultative approach to fit customers with unique communication technology solutions.

• Developed marketing strategy to target Education customers K-12 and Higher Education with needs for niche

product line.

• Implemented own sales goals, prepared and organized market need versus wants report.

• Negotiated government contracts yielding average of $150k per deal.

• Launched new business development initiative to target Latin American market.

• Grew customer base by an average of 250 active accounts through fundamental sales practices, marketing,

prospecting and networking.

• Created my own leads using various marketing and networking methods.

• Responsible for making 100 + calls per day and sending numerous emails.

Royal Imaging, LLC, Miami, FL

Senior Sales/Account Manager ● 2010 -2012

• Increased monthly quota by 50%. (avg. 25,000/month -> 52,500/month) Inside & Outside Sales combined.

• Analyze, consult, strategize and roll out Software/Imaging solutions to businesses according to their needs.

• Helping grow and develop business from ground up by 100% in new Miami market.

• Consistently performed at a high level to meet monthly quota and provided penetration of company’s solutions

into local market.

• Prospect new local business, implement marketing plan to saturate brand name of company in the local business

community.

• Cold calls of 150 per day.

FLA Orthopedics, Miami, FL

Account manager ● 2007 – 2010

• Called on existing customers and provided them with customer service and information of product line.

• Prospecting of new business via heavy cold calling, 100+ calls a day.

• Used several online resources such as Sales Force and Jigsaw to saturate brand name of company in the local

healthcare business community.

• Provided existing customers with training of new products.

Pharmed Group, Miami, FL

Account manager ● 1999 – 2007

• Fostered existing relationships with decision makers of local health organizations.

• Provided customers with information/pricing of new and existing products.

• Managed and grew regional sales with local hospitals and clinics.

• Entered orders and assisted customers with excellent customer service.

• Provided customers with in-service training for new products.

Skills

Problem Solving ● Cost Control ● Project Management ● Sales Presentation ● Relationship Building ● Negotiation

Education

B.A., Business Administration

Florida International University

3.8 GPA

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