Customer Service Administrative Assistant

Lisa Abel

**** ******* ******, **********, ** ***12

**********@*****.***

412-***-**** Cell

412-***-**** Home

WORK EXPERIENCE:

Allegheny General Hospital

*** **** ***** ******

Pittsburgh PA 15212

Executive Secretary - Pharmacy Department

January 2000 to April 2014

•Provided administrative support to the System Director of Pharmacy. In addition,

administrative support was provided to Pharmacy Directors, Pharmacy

Managers and Clinical Pharmacy Specialists. This included: scheduling all

Pharmacy Department and System Wide meetings utilizing Microsoft Outlook.

• Submitted all Standing Order Meetings through the AGH Conference Center.

• Responsible for the distribution of Agenda/Minutes for the Pharmacy &

Therapeutics Committee meetings and coordinated CME Credits.

•Coordinated all activities for Pharmacy Resident Recruitment. This included

scheduling approximately 150 interviews at the ASHP Midyear Meeting every

December, recruitment and scheduling all pharmacy resident applicant onsite

interviews, approximately 50-60 every January.

• Coordinated all travel for the management team, pharmacy residents and

clinical pharmacy specialists.

• Processed all vendor appointments through the hospital Vendor Stat system.

• Maintained an adequate level of departmental office supplies and forms to meet

demand and to stay within budget. Prepared purchase orders for products and

services needed.

•Processed all Check Requests and Travel arrangements for Management Staff

which included Travel Requisitions and Employee Expense Reports.

• Maintained employee personnel files, pharmacy licenses and new hire

information.

• Maintained accurate In-Service information for technicians and pharmacists.

• Followed-up with the Monthly Budget Reports.

Community College of Allegheny County

808 Ridge Avenue

Pittsburgh PA 15212

Senior Secretary - Admissions Office

December 1980 to April 1999

•Supported the recruitment/enrollment process for new and returning students

that required mainframe and personal computer data entry.

•Maintained Admissions Office $100,000 Operating Budget; ordered all external

supplies which required requisitions/purchase orders.

•Assisted in the supervision of student employees and prepared daily work

schedules for students.

•Maintained filing system and coordinated regular and bulk mailings.

•Scheduled student and administrative appointments.

Howard Hanna Company Realtors

5501 Baum Bvd

Pittsburgh PA 15232

Receptionist

December 1979 to December 1980

•Provided administrative support to the Vice President of the company when

needed.

•Organized all sales and listing figures for weekly and monthly reports.

•Provided excellent customer service for all incoming calls.

•Greeted clients for the Condominium and Commercial Investment Divisions.

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