Customer Service Data Entry
Resume:
AZUCENA G FRANKLIN
APT **B
SAN ANTONIO, TX 78228
************@*******.***
Career Objectives
To obtain a position which will allow me to utilize my skills/knowledge with opportunities for advancement position as a
Word Processing that will utilize my computer knowledge, strong people skills, organizational abilities, and business
Summary of Qualifications
Develop filing system, computer literate,proficient in TWIST,TDHS,Tiers mainframe,Microsoft program (excel &
word), electronic mail, scan documents, Internet user;excellent customer service CMS enrollment guidelines with
Medicare,TANF, Medicaid and
Work History
Global Enterprises contract work SAT Aerospace, San Antonio, Texas
Data Entry Jul 24, 2014 - Sep 15, 2014
scanning, filing, daily Data Entry into SAP database mechanics and inspector finding of issues with UPS, Delta,
airbuses and passenger arilines.Closing Non-Routine in SAP database opening new inquiries entering of hours into
SAP.
American GI Forum, SAN ANTONIO, Texas
Data Entry Specialist MIS Department Feb 13, 2013 - Jan 23, 2014
Data entry of veterans applying for programs into data base, review paperwork from outside regions satellite offices
for eligibility purposes. processed all documentation into date base, called requested DD214 requested missing
documentation for veteran file. Follow up with with employers update veterans file. processed paperwork for
classroon training for our veternas enrolled in programs.
Farmers Insurance, SAN ANTONIO, Texas
CSR/Sales Feb 14, 2012 - Dec 27, 2012
Answer incoming calls assisted customers with billing issues processing payments, quoting auto, home, and cross
selling insurance to prospect callers and customers. submitted requested information to banks regarding evidence of
insurance to insurance dept. followed up with claims and assisted customer submitting claims. emailed customers ID
cards and quotes as requested by customers.
Health & Human Services, SAN ANTONIO, Texas
Texas Works Advisor II Oct 25, 2010 - Nov 27, 2011
Validating, Snap, Tanf, Children (Chip) and Adult Medicaid Programs. Interviewing clients, documenting information
gathered, determining benefits, verifying case data. Explaining programs benefits and requirements. Reviews
eligibility of clients ongoing services. Process changes to client status, overpayments and adjusts or restores
benefits. Documents case records using automated equipment to form a record for each client.
Alamo Work Source Solutions, SAN ANTONIO, Texas
Program Technician May 05, 1999 - May 17, 2009
Assist Career Development Specialists with various office support functions; assist Career Development Specialists
in completing documents accurately and expeditiously; assist Career Development Specialist in referring customers
to other agencies for supportive services; maintain detailed participant records in compliance with policies and
procedures; file and retrieve records; assist Career Development Specialists in conducting follow-up on participants;
type memos, reports and other materials; answer phone and greet participants; tabulate simple statistical data; enter
participant data into a computerized data system; perform related duties as required. Provide back up for Customer
Service Representatives. Communicate effectively; read and interpret written procedures; prepare routine reports;
enter data into computerized system; file records, type materials neatly and accurately, possess knowledge of
general office procedures; knowledge of TWIST; ability to interact with customers.
St. Mary's University, San Antonio, Texas
Secretary Student Loans Department Jul 15, 1996 - Apr 15, 1999
Performed administrative clerical and secretarial duties. Maintained records of scheduled meetings for department
supervisor. Prepared student's microfiche on a yearly basis. Assisted current and former students with necessary
paperwork. Maintained files and updated records for over 1500 students. Maintained departmental budget records
for new fiscal year. Recorded loan payments on transmittal forms on a weekly and monthly basis; prepared and
mailed bankruptcy forms and files for the bankruptcy clerks and attorney. Submitted verification of enrollment for
incoming and former students. Assisted new students with loans and enrollment for upcoming registration process.
Set-up and maintained paper and electronic filing systems for student enrollment and budget records. Conducted
student's initial and need assessments in Spanish and English. Answer phone/direct calls, respond to student's
inquires and direct students to appropriate personnel. Compose/type, routine correspondence,reports and distribute
meeting notes accordingly.
Prudential Securities, San Antonio, Texas
Administrative Assistant Sep 10, 1991 - Dec 29, 1992
Assisted department in handling International calls. Translated documents from English to Spanish. Initiated all calls
to International clients; assisted brokers in preparing portfolios and presentations for clients from Spain, Mexico and
Argentina; kept and updated records for all International clients.
Computer Skills
Typing Speed: 65 Words Per Minute
• Apple or Macintosh Computers
• Database Software (Oracle, Access, etc)
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Graphics or Drawing Software (Photoshop, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Utility Software (Virus, File Compression, etc)
• Word Processing Software (Word, WordPerfect, etc)
Additional Computer
Skills: windows,95,97,98,2000 and xp
Language Skills
English - Excellent ( Read Write Speak )
Spanish - Excellent ( Read Write Speak )
Additional Skills
knowledge tanf, snap, cildren (chip) and adult medicaid programs policies and procedures, also have knowledge hhsc
and tier mainframe CMS enrollment guidelines with SNAP, Medicaid, Medicare and TANF
References
Fidel Flores
OES Supervisor
Health & Human Services
************@****.*****.**.**
Patricia Garcia
Intake Specialist
Workforce Solutions Alamo
210-***-**** Ext.: 1719
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