Customer Service Sales

Karen A Burns

**** ***** ********** *****

Boise, ID 83716

Day Phone: 208-***-****

Cell Phone: 208-***-****

Email: **********@*******.***

Country of United States of America

Citizenship:

AVAILABILITY Job Type: Permanent

Work Schedule: Full Time

WORK EXPERIENCE Event Coordinator/IT

Administrator/Administration

Idaho Credit Union League

7- 2012 - 11-2014

A major portion of the job included

planning, organizing and coordinating

educational and other events for credit

union employees and volunteers. The other

portion is performing administrative and/or

clerical duties in support of others in the

organization.

Planned, organized and coordinated all

events for the League/LSI education

calendar which included identification of

topics and possible speakers for each

event.

For League/LSI events, contracted speakers,

book venues and caterers, develop and

disseminated promotional materials, created

and updated registration databases, copy

handouts, set conference room, and

summarize evaluations and payments to

vendors as well as billings to Credit

Unions.

Created, modified, formatted, and updated

credit union mail and Outlook databases;

produced reports and directories as

required. Updated, printed, and

disseminated the staff calendar weekly.

Coordinated the office holiday party,

summer picnic, and other staff social

events.

Processed all incoming checks. Processed

and delivered outgoing mail/parcels.

Processed requests for items from the

educational materials library; received

returned items.

A significant level of trust and diplomacy

is required, in addition to normal courtesy

and tact. Work involved extensive personal

contact with others and/or can be of a

personal or sensitive nature. Outside

contacts become important and fostering

sound relationships with other entities

(companies and/or individuals).

Proficient with word processing software;

basic composition skills; excellent editing

skills including spelling and grammar; and

highly organized. Knowledge of desktop

publishing and database management

software.

Community Action Partnership Association of

Idaho

1/2009 - 11/2011

Boise, Idaho US

Program Support Specialist - Program Logistics, Event Coordinator

- Assistant to Executive Director

Provided administrative and project support to the Boise CAPAI and

all CAP agencies throughout Idaho. Interacted with clients,

vendors and visitors. Conducted research, compiled data and

prepared papers for consideration and presentation to the

Executive Director, which included yearly Annual report, Emergency

Food distributors, Proclamations and NPI quarterly reports.

Set up and coordinated meetings, conferences, video conferencing,

office calendar, event planning, including documentation

preparations and setup of venues. Events consisted of Idaho

Legislative breakfast, Energy conferences and yearly summer

trainings for CAP agencies with attendees of 100-300 per session.

Coordinated and facilitated all aspects to open a

WeatherizationWorks Training Center to train workers and managers

in the field of Weatherization of homes throughout Idaho in a 7

million dollar federal government stimulus package. Provided all

information and purchased Video Conferencing equipment for all of

the CAP agencies which will help save over $40,000.00 in 4 years

of unnecessary travel and expenses.

Attended committee meetings as requested including taking of

meeting minutes for committees as requested. Maintained office

supplies as well as inventory. Supported staff in assigned

project based work. Prepared written responses to inquiries and

performed clerical duties such as phones, mail and deliveries

including faxes and email. Maintained database for State computer

programs.

Web Administrator for Kincare Organization

(www.idahokincarecoalition.org) Also a member of IDVOAD (Idaho

Disaster Relief), CEI, (Coalition for Economic Improvement) IFLC,

(Idaho Financial Literacy Coalition).

RxElite Inc 7/2007 - 4/2008

Meridian, Idaho US

Major Customer Service Representative (Wholesale) & Admin Asst.

Responsible for servicing wholesale customers and securing new

sales through wholesale accounts.

Responded to inbound customer service calls and addressed custom

issues as appropriate. Maintained customer account records and

processing of incoming orders through EDI system for assigned

accounts. Responsible for charge backs processed through the EDI

system and assigned the costs to the departments or customers

based on actual usage or a predetermined amount. .

Organized and complied data through EPM system, which facilitated

productive end of the month reports and overall company

accomplishments. Facilitated meetings and processes to discuss

contract renewal, change or implementation. Conducted sales audits

to ensure compliance with terms and discounts. Managed required

contract reporting.

Supervisor's Name: Chris Kite

Power Engineers Inc 1/2007 - 7/2007

Boise, Idaho US

Administrative Assistant (Environmental)

Provided administrative and project support to the Boise and

Anaheim Office, which consisted of 15 Environmental Engineers.

The position required proficiency in MS Office applications

including Word, Excel, Access and Outlook, as well as good typing

skills. Organizational skills for a fast-paced project environment

with excellent customer service skills. Duties included all

aspects of document control, data entry, word processing, tracking

incoming and outgoing deliverables, and archiving project

documentation. Other duties include answering phones, assisting

the design teams with tasks, expense reporting, and preparation of

purchase requisitions.

Supervisor's Name: Mike Tatterson, Supervisor's Phone:

208-***-****(cell phone)

Landauer Inc 4/1999 - 2/2006

Glenwood, Illinois US

Major Account Management

Interacted with associate account managers to foster executive and

professional relationships with customers. Facilitated the

development of proactive services to provide end-to-end business

solutions. As a result I was able to build strategic relationships

and partnerships by listening attentively, creatively solving

problems, and using tact and diplomacy to establish common ground.

Through teamwork, I provided on-site as well as remote customer

software support for over 2000 customers. This included working

closely with IT consultants, customers, and sales representatives,

resulting in 100 % usability of the software, continuity, and

recovery planning.

Responded to over 100-customer service calls per day and

facilitated communication between various company departments to

resolve conflicts and fulfill customer requests. I also

administered and expedited customer orders based on current and

quote-price indexing and supply for companies globally. As a

result I was able to provide economically feasible pricing for the

customer.

Managed exclusive data program and associated technical office

data for over 300 global market accounts on a daily basis. Trained

customers in product application and maintenance, resulting in

increased customer awareness, services, and sales.

Assisted IT programmers in writing test-scripts for new software

and web applications. Performed trouble shooting for clients in

the PC and Firewall setups. As a result the customer use of the

software was error free and more productive.

Extensive communication skills with customers and IT personnel in

regards to loading of programs via internet or modem, SSL, TCIP,

DOS, Proxy, Novell Server, Redirect Rules, XML files, Excel and

Access. Web page design (Front End, Customer Usage)

(Contact Supervisor: Yes, Supervisor's Name: Chris Passmore,

Supervisor's Phone: 800-***-****)

Envirocare of Utah 4/1998 - 4/1999

Salt Lake City, Utah US 1 Year Contract

Employee/Landauer

Site Office Manager

Maintenance of personnel payroll and personnel folders (150

employees). Supervised Three (3) employees responsible for

administrative duties, including development and review of their

work performance and accomplishments. Predominant responsibilities

were supervising and training of staff, coordinating unit workflow

and periodically reviewing completed work. . Daily status reports.

Landauer Inc 4/1997 - 4/1998

Glenwood, Illinois US

Western Regional Office Manager

Designed and strengthened regional office processes and procedures

for a Western Regional Sales operation. Responsibility for

multiple office tasks included establishing mailing/delivery

accounts and communication services; ordering supplies; and

accounts payable and receivable.

I created efficiencies in the filing processes and maintained

functioning office equipment.

Reviewed and developed contract submissions working with the

customer, inter-department personnel and legal. Provided

interpretation of terms and conditions as proposed by the

government and commercial end-user.

Responded to inquiries, complaints or other correspondence in a

timely and efficient manner. Reviewed modification requests and

created documents for legal review and executive signature.

Facilitated meetings and processes to discuss contract renewal,

change or implementation.

Conducted sales audits to ensure compliance with terms and

discounts.

Managed required contract reporting and website maintenance

Supervisor's Name: Janet Moser, Supervisor's Phone: 310-***-****)

Torrance High School, Torrance California

EDUCATION

Frederick Community College

Emmitsburg, MD US

Some College Coursework Completed

Major: Emergency Management

JOB RELATED Fred Pryor Seminars - Event Planning Workshop 2009

TRAINING IDVOAD (Idaho Disaster Relief and Homeland Security)

CEI (Coalition for Economic Improvement)

Kincare Coalition (Grandparents Raising Children)

IFLC (Idaho Financial Literacy Coalition)

Adverse Drug Reaction Training 2008

Maximizing Personal and Organizational Effectiveness, Houston

Associates 2000, 2005

Management Training, Salt Lake City, Utah 1998

Interline Settlement System for AS400, Cooperstown, New York 1996

Child Abuse & Sexual Harassment Training, Oneonta, New York 1994

AFFILIATIONS CEI - Coalition for Economic Minutes / Member

Improvement

IDVOAD (Idaho Disaster Relief) Member

Kincare (Grandparents Raising Web Master

Children) Member

Idaho Financial Literacy

Coalition

REFERENCES Lori Benfiet

Phone Number 208-***-****

Email Address

************@*******.***

Reference Type Professional

Small Business Relationship

Manager, Key Bank

Janet Moser

Phone Number: 310-***-****

Email Address:

******@*****.**.***

Reference Type:

Personal/Professional

Shannon Robertson

William Beaumont Hospital

EH&S Department Office Manager

Phone Number: 248-***-****

Email Address:

smrobertson@beaumonthospitals.c

om

Karen A. Burns

5374 S Paintbrush Place

Boise, Idaho 83716

Home Phone: 208-***-****

**********@*******.***

I have many years of experience in a wide variety of fields including

customer service, sales, administrative support, financial reporting, event

planning, computer proficiency and Non-Profit agencies.

In addition to my extensive office experience, I have excellent

communication skills. I have been told that I always maintain a mature,

gracious and professional manner when communicating with people, even when

difficulties arise.

I was excited to hear about the opening you have and I believe I have the

qualifications you are seeking. I look forward to discussing these skills

and opportunities with you at your convenience. Please feel free to

contact me at any time.

Thank you again for your attention and consideration.

Sincerely

Karen A. Burns

Contact this candidate