Customer Service Manager

RESUME

Patrick S. Booker

Home 713-***-**** Cell 832-***-**** E-mail: **********@*****.***

**** ******* **., *******, ***** 77051[pic]

WORK EXPERIENCE

PROFILE:

I am presently seeking an opportunity which will enable me to utilize and

enhance my present skills. Having over two years of experience as a result

oriented hands-on performance shift leader and manager I am extremely

proficient in operations, customer relation, procurement, financials, and

employee management.

EMPLOYER:

. Kenneth's H.V.A.C. Co. July 2013 - Present

9128 Scott St., Houston, TX 77051

JOB TITLE: Installer

JOB DESCRIPTION: Assist with the installation on air condition products.

Responsibilities:

. Install home and commercial machines

. Run air ducts.

. Assist with tools and removal of old products.

EMPLOYER:

. Five Guys January 2011 - July 2013

10645 Broadway St., Pearland, Texas 77584

JOB TITLE:

Shift

Leader/Manager

JOB DESCRIPTION:

Manage 8-10 shift associate to accommodate guest on a daily basis. Monitor

BOH (back of house) for consistent sanitation, food quality and

presentation and FOH (front of house) ensuring a positive dining experience

for every guest.

Responsibilities:

. Manage daily operations including openings and closings

. Ordered food products and inventory; performed weekly, monthly,

quarterly.

. Hired, terminated, trained, scheduled and supervised personnel.

. Generate weekly P&L (percentage & labor) which balances services with

costs to ensure profitability.

. Quality Assurance / Control and any problem Solving.

. Providing clear direction, sharing information, delegating, and

prioritizing work schedules and responsibilities

with associates insuring an efficient daily work flow.

EMPLOYER:

. Finish Line Co. May 2010 - December 2010

5015 Westheimer Rd., Houston, Texas 77056

JOB TITLE: Sales Associate

JOB DESCRIPTION:

Provided excellent customer service insuring a positive shopping experience

and purchasing of a products.

Responsibilities:

Ran cash register, arranged and staged shoes and clothing providing an easy

flow of convenience and accessibility while shopping, stocked front and

back of store, measured customers for correct shoe size. Provided advice

and feedback about various types of shoe brands.

EDUCATION

HOPE ACADEMY CHARTER SCHOOL (HIGH-HISD) - 3015 N Macgregor Way, Houston, TX

77004

June 2011 Graduate

. Computer Technology

. GPA: 3.2

SOFTWARE EXPERIENCE

. Microsoft Word

. Power Point

References upon request

Contact this candidate