Customer Service Maintenance

MIKE GOSS

**** ***** **. *********, ** ***** 954-***-**** *-********@*******.***

Maintenance/ General Labor Skills

Electrical, Painting, Plumbing, General HVAC Maintenance, Rough Carpentry, Light

Welding, Grounds Maintenance, Cleaning/ Janitorial, Shipping and Receiving.

Experienced in the safe use of a variety of power tools from large to small, including

some project specific specialty tools.

Quick thinking that allows for a temporary workable fix if the proper supplies are not

available

Computer Skills

Windows Versions: Server 2003, XP, Vista, 7 & 8, Microsoft Office Suite 07, 10, 13, Sony

Acid Series of Loop Software (music and video production), Wix.com Website Builder,

CoolEdit Pro 2, Adobe Acrobat, Surveillance System Installation, Operation and

Maintenance, P.O.T.S Maintenance and Routing, Computer Repair (hardware and software),

Computer Networking.

Office Skills

Highly Organized, Adaptable, Experienced in Customer Service, Excellent communication

skills, Familiar with “work order” or “job logging” computer software, Manage incoming

calls on multiple lines, Experienced at handling customer complaints and sensitive situations,

Typing, Specialized in handling sensitive information.

Experience

Aug 2013 - Transaction Manager, Southern Source Industries (954) 778 - 9145

Oct 2014

Handle customer accounts including: Verifying orders, Accepting payments, Seeking payment on Past

Due invoices, and Negotiating discount settlements for past due invoices.

I was also the IT Dept. while with this company.

Special Project – Install and maintain 16 channel call monitoring system.

May 2013 - Kitchen Assistant, Tuscany Restaurant &Café (954) 444 - 9555

Aug 2013

Assist Chef during busy times.

Wash Dishes

Prep food for following day

Clean kitchen nightly

Aug 2011 - Delivery Driver, Imperial Cleaners & Tailors (954) 771 - 5815

Apr 2013

Deliver clothes to residential customer, Linens to commercial customers

Help assemble clothes for packaging before delivery

Assist with front counter when needed

Handle customer complaints

Dec2008 – Assistant Director of Facilities, Mardi Gras Casino (954) 924 - 3200

Aug 2010

Manage / work alongside crew

Time & Attendance/ Payroll

Disciplinary actions

Project scheduling and prioritization

Special event set up

Oct 2008 – Custodial Engineer, Bed, Bath & Beyond

Dec 2008

Clean store

Assist customers when needed

Assist in receiving dept.

Sep 1999 - Maintenance Manager, IT Help Desk LVL 2 Mardi Gras Casino (954) 924 – 3200

Aug 2008

Manage / work alongside crew

Disciplinary actions

Project scheduling and prioritization

Special event set up

Grounds Keeping

Electrical, Coaxial, and Communication cable installation

Maintain and troubleshoot company PCs’

Help end users with tutorials and troubleshooting

Install and maintain network infrastructure

Install Info Genesis Register System

Monitor and maintain company web filter

Manage company email accounts

Manage work groups and user permissions via Microsoft server 2003

Education

2002 Computer Repair, FastTrain of Ft. Lauderdale

1995 Diploma, Stranahan High School, Ft. Lauderdale FL

refrences

Larry Andren Technologies (954) 605 - 5974

Zerne

Mardi Gras Casino Hallandale Beach FL 33009 954-***-****

Erick

Angel

Imperial Cleaners & Tailors Ft. Lauderdale FL 33334 954-***-****

Marty

Konschni

ck Mardi Gras Casino Hallandale Beach FL 33009 954-***-****

Mike

Deluca

Sr.

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