Manager Project

Kaye Gullett

**** ********** **** -**********, ** 75067 USA 214-***-****

****@******.***

CONFIGURATION MANAGER / PROJECT MANAGER

Empowering customers through the skillful and deliberate delivery of quality products

PROFESSIONAL PROFILE

Innovative Configuration Specialist with 19 years of experience in Configuration Management and IT

business process engineering, driven to deliver excellent quality and cost effective projects, using extensive

experience in managing applications on multiple platforms.

Respected Leader able to build policies and processes that drive top and bottom line performance. Key

strengths in:

Configuration management Communication & presentation

Implementation management ITIL and CMM frameworks

Release Management Team building & leadership

Learning and negotiation skills

PROFESSIONAL EXPERIENCE

VERIZON COMMUNICATIONS, Irving TX, USA 2001 – Present

01/2007 – Present VERIZON DATA SERVICES International LLC, Irving, TX, USA

Configuration Release Manager

• Led a Configuration Management (CM) migration program for business critical systems to a centralized

Integrated Project Management (IPM) and CM platform

• Managed design and utilization of automated IPM build and deployment processes for IT applications by

employing the DevOps approach

• Established the Implementation Management division of the CM team

• Provided Project Management (PM) for implementing CA Application Performance Management

(APM ) on Verizon applications

Accomplishment highlights

• Developed industry standard business processes using ITIL and CMM frameworks and methodologies

• Ensured the code delivery process was compliant with Sarbanes Oxley and FCC regulations as defined by

Verizon Legal

• Implemented a “follow the sun” service desk model for CM across multiple geographical locations

• Completed migration of 170 systems to the IPM tool in 24 months exceeding the set objective of 150

applications

• Led the CM team to complete automation of build and delivery processes for 80 applications in 24

months

• Designed and implemented Release Implementation standard processes utilizing a combination of on-

shore and off-shore personnel

• Managed successful major, minor, and special release implementation projects for 66 product lines

• Completed implementation of CA APM on 12 applications across multiple platforms

• Ensured access was in compliance with corporate policies and procedures for over 250 users

03/2001 – 12/2006 VERIZON TELECOM, Irving TX, USA

Configuration Manager

• Ensured on-time compile and delivery to Test and Production environments of code stored in CM

Synergy and Endevor for UNIX, LINUX, Windows, and Mainframe platforms

• Implemented standardized procedures and automation for code compile and delivery utilizing CMM

guidelines to reduce code processing time and increase quality

• Participated as a key member of the Risk Identification and Avoidance team

• Prepared Software Configuration Management Plans, participated in the Software Configuration Control

Board, and ensured team adherence to production schedules

Kaye Gullett Page 2

Accomplishment highlights

• Led the CM team in migration of source code into CM Synergy for 75 applications

• Automated UNIX compile processes using ANT and shell scripting

• Reduced the application build and delivery costs by 50% and streamlined processes

• Established cross-training so all team members provided consistent support to internal customers

CAPROCK COMMUNICATIONS, Addison TX, USA 2000 – 2001

Production Control Specialist

• Defined and documented a method of performing manual version control and software release processes

• Performed evaluation of CM tools for use in the CapRock environment

• Coordinated internal software releases for the CapRock Production environment

Accomplishment highlights

• Developed CMM Level II processes for the CM team

• Created a vendor evaluation questionnaire for CM tools, set up vendor demonstrations with PVCS and

Perforce, and began negotiations

PAGENET, Dallas TX, USA 1999 – 2000

Version Control Specialist

• Coordinated internal software releases for the PageNet Production environment

• Maintained shell and batch deployment scripts for UNIX and Windows applications

• Supported Y2K efforts by performing test of Production Control tools and processes

• Installed and configured MKS Source Integrity version control tools

Raytheon/Texas Instruments, Lewisville TX, USA 1993 – 1999

Configuration Management Technician

• Executed regular version control activities for a variety of mission critical missile systems software on

multiple platforms in accordance with military standards

• Facilitated software change control board meetings to support software release schedules and product

builds

• Managed and maintained software development libraries and backups.

• Worked closely with product developers, management staff, and software quality management personnel

to develop, improve, and document SCM processes in line with Six Sigma, SEI, and ISO standards

• Provided software application training to program team members, enabling them to more efficiently

utilize tools

Trained in processes embodied in SEI Capability Maturity Model, ISO 9001, and MIL STD

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EDUCATION

AAS Computer Information Systems

North Lake College, Irving TX

SKILLS

Platforms and Operating Systems

• UNIX/LINUX, Windows, IBM Mainframe, VMS

Languages and Applications

UNIX shell scripts, UNIX Make, C, Windows batch

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CM Synergy, MKS Source Integrity, Rational APEX, CMS, SCMS, Access; eXceed; Informix; Make; RCS;

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SCCS

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