Customer Service Manager

WILLIAM F. GORDON

**** ******* ****** **, ********** VA, 23112

701-***-****

********@***.***

OBJECTIVE: Find Employment

SUMMARY

• 20 years U.S. Military experience in Aircrew Flight Equipment, customer service,

experienced in classroom instructing, strong managerial skills.

• Possess an Active Secret Clearance

• Work independently/result driven

• Proficient in Microsoft Office, Word, Excel, internet Explorer, and Power Point

• Experienced in emergency management

• Self-motivated, goal oriented, dedicated, surpass mission objectives

KEY QUALIFICATIONS

• •

Conflict Resolution/Customer Operation Risk Coordinator

service

• Experienced Pay Coordinator

• Compare Data

• Project/Production Manager

• Supply Cost-effective Manager

• Sort Files/Libraries

• Enforce Standards

• Enforce Policies/Standards

• Skilled Crypto Security Monitor

• Cost Reduction/Ensure Safety

• Experienced Microsoft Technician

PROFFESIONAL EXPERIENCE

2014- Present Noncommissioned Officer in Charge of Quality Assurance, Minot Air Force Base

• Managed 140 individuals and all reoccurring training and documentation

• Oversaw supply chain and logistics management program

• Evaluates operations security/communications security for 250 employees

• Result driven/supervised, implemented, and managed 26 safety, security and budgetary

programs for production.

• Liaised between exceptive offices and external venders, Safeguarded Secret Laptop

Files/Libraries for three agencies.

2010-2013 Superintendent Aircrew Flight Equipment Minot Air Force Base

• Authored and conducted over 400 employee and volunteer performance/feedbacks

• Developed, implemented and managed 26 safety, security and budget programs

• Managed ground, weapons, facilities, and physical security

2007-2009 Acting First Sergeant

• Operations Security and Communications Security manager for 250 employees

• Managed ground, weapons and facilities safety and Physical Security management

• Solution-oriented, solved personnel problems for four commanders

1998-2006 Armored Car Driver Guard

• Trained, Collected, Accounted For, and Distributed currency for 100 customers.

• Maximized work experiences, Facilitated Safety and Security of several Million Dollars.

• Performed Risk Assessment of 100 customer locations.

1999-2006 Reserve Police Officer for Bossier City Louisiana

• Well Organized, Uphold laws and codes of the State of Louisiana and City of Bossier

• Skilled, in performing security checks on buildings and residences

• Focused, Protected life and property

EDUCATION AND TRAINING

• UNIVERSITY OF MARYLAND UNINIVERISTY COLLEGE

Bachelor of Homeland Security (2014)

• UNIVERSITY OF MARYLAND UNINIVERISTY COLLEGE

Associate of Art General Studies (2006)

• COMMUNITY COLLEGE OF THE AIR FORCEE

Associates of Science (2004)

• Certificate, Advanced Management Course (30 hrs.), COMMUNITY COLLEGE OF

THE AIR FORCEE

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