Sales Insurance

Rene'Stillinger

* **** **** ****, ********, SC 29223

Home: 803-***-**** - Cell: 803-***-****

****.**********@*****.***

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. I have a strong work ethic with professional demeanor and great initiative.

Skill Highlights

● 15 years of experience providing administrative ● Filing/Editing patient charts

Support ● Health insurance processing

● Energetic and organized ● HIPAA compliance

● Self-starter with professional manner ● Insurance eligibility verification

● Excellent communication skills ● OSHA compliance

● Microsoft Office, Excel, PowerPoint ● Patient scheduling

Dental insurance processing ● Quality assurance

Certified CPR trained

● Dental terminology proficient

● Filing and data archiving

Core Accomplishments

Multitasking

● Demonstrated proficiencies in telephone, e-mail, and fax and front-desk reception within high-volume environment.

● Administration

● Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

● Administration

● Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

● Customer Service

● Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

● Scheduling

● Corresponded with patients through phone, fax, and email and in person to schedule appointments and answer inquiries.

● Patient Charting

● Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Professional Experience

Administrative Assistant December 2013 to Present

Stillinger Investigations - Columbia, SC

Responsibilities include: Answering busy phones, scheduling appointments, Accounts Payables, check emails and other administrative duties.

Front Desk Administrator December 2008 to December 2013

Sandhills Periodontics – Columbia, SC

Responsibilities include: Greet new/established patients. Provide necessary paperwork/information upon meeting Doctor. Contact various insurance companies for benefit/eligibility status. Scan all paperwork to provide a "paperless" work environment and to protect patient privacy. Schedule upcoming post-op visits as well as surgery treatments. Answer multi-line phone system, scheduling appointments with other Doctor Offices and take physician referrals. Collect all fees due upon arrival and balances. Create daily deposits. Familiar with DENTRIX/DEXIS software, which imports/exports patient X-rays. Filing and emailing along with other office duties. Support the front/back staff with variety tasks. Manage to assist Doctor with clinical support when needed. Call in patient prescriptions.

Administrative Coordinator February 2007 to October 2008

PHB Weight Management Center – Columbia, SC

Responsibilities include: Attending seminars on a monthly basis to educate potential patients on how the Weight Management Center works prior to surgery Contacting insurance companies for eligibility and approval authorizations in which is essential before the process of surgery. Setting up various patient appointments to which includes; cardiac clearances, pulmonary functioning test's, lab work, sleep studies, UGI, and psychologist evaluations with the Behavioral Health Center with a licensed psychologist. Making appointments for patients to conduct a nutritional/exercise class after initial visit. Accessibility to collect and apply monies to be entered into STAR program, this allows for the input of daily deposits; which includes writing up daily log for the monies taken in and copies made for the Patient Financial Services department. Weekly deposits drop to Security office at the main hospital. Retrieve OP notes/lab orders from EPI Center at PHB. Scheduling office appointments along with some scheduling Lap Band/GBP surgeries through the hospital. Making sure monthly seminar reports are entered and emailed to the Marketing Department. Weekly reports on stats of WMC total and emailed to Director of the WMC. Ordering supplies for office when needed. Coordinating monthly class schedules with the Nutritionist, Exercise Specialist, and Behavioral Counselor. Daily functions include answering phones, filing, and contacting patients as needed. Use of Mysis system.

Front Desk Coordinator October 2005 to February 2007

Surgical Associates of SC – Columbia, SC

Responsibilities include: Greet new/established patients. Provide any necessary instructions, and forms appropriate department/personnel of patients arrival. Complete paperwork such as demographics, insurance and billing information, and medical history and encounter forms. Contact insurance companies for referral authorizations/eligibility. Maintains professionalism at all times due to high nature of illness of patients. Create new charts, access to EPI Center/EMR to retrieve lad/path reports, op notes, or any studies needed for physicians. Use of Mysis system.

Switchboard Operator/Receptionist January 1995 to January 2002

Unisource Worldwide/Georgia Pacific Co – Columbia, SC

Responsibilities include: Answering multi-line switchboard. Greeting sales Reps. /Vendors. Perform general administrative duties for multiple managers. Type quotes for various salesmen as needed. Provide weekly and monthly reports given to managers/sales department. Assist in accounts payables and receivables. Enter daily billing of shipper logs. Code interoffice payables and distribute reports to sales office/managers on daily basis. Assist with warehouse inventories. In contact with sales rep's to meet with sales department when needed. Use of Windows, MS Word, PowerPoint, Excel.

Education

USC 2000

Columbia, SC

IT Training, MS Windows 2000, MS Word 2000, PowerPoint 2002, Excel

Microsoft Office, MS PowerPoint, MS Word, Scheduling, Customer Service, Data Collection, Data Entry, Telephone Skills.

References upon request

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