Customer Service Sales

Stephanie Worthington

** ****** **** ** ************, Ga 30120 Home: 678-***-**** Cell: 678-***-**** *************@*****.***

Career Overview

Motivated customer service representative with over 3 years retail experience in a fast-paced environment.

Energetic and reliable retail sales associate with 3+ years experience in a high-end merchandise environment.

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

Friendly sales associate with over 3 years experience working in diverse retail and customer service environments.

Customer-focused retail sales associate with a solid understanding of the dynamics of the retail apparel and shoe industry.

Personable and responsible Cashier with 5+ years of experience working in fast-paced environments. Solid team player with great positive attitude.

Core Strengths

Conflict resolution Strong organizational skills Creative problem solver Developed listening skills Excellent communication skills Multi-line phone usage

Accomplishments

Work Experience

Fast learner with a wide range of practical skills Courteous demeanor Enthusiastic developer of good relations with clients Energetic work attitude Customer service oriented

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest

Financial Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.

June 2014 to Current Complete Cash

Cartersville, GA Store Manager

Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs.

December 2013 to June 2014

Lowe's Distribution Center Cartersville, GA Team Member

Adjusted machine feed and speed if machine malfunctioned. Drafted a timescale for all jobs. Inspected finished products for quality and adherence to customer specifications.

January 2013 to August 2013

Farmers Furniture Cartersville, Ga Collections/ Bookkeeper

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed.

March 2011 to May 2011

Aaron's Sales and Lease Ownership Anchorage, Ak Customer Service Representative Organized weekly sales reports for the sales department to track product success. Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

August 2009 to March 2011

Kohls Anchorage, Ak Area Supervisor Implemented new processes and systems for improving customer service satisfaction. Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.Earned management trust by serving as key holder, responsibly opening and closing store.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Maintained cleanliness and presentation of stock room and production floor. Assisted customers with store and product complaints.Directed calls to appropriate individuals and departments. Accurately balanced cash drawer after every shift.

Educational Background

James Madison High School Norcross, Ga, U.S High School Diploma Home School.

Kaplan University Iowa Paralegal Studies Associate of Science

Continuing education in Law

Keywords

Call center environment, customer service, phone skills, outbound calls, customer requests, internet, counseling, product knowledge, telecommunications, market research.

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