Customer Service Sales
Resume:
Gloria M. Marcano
Brooklyn, NY 11209
(347) 219 – 0694
Email: *******@***.***
SUMMARY
Accomplished executive assistant with 15 years of administrative experience reporting to a CEO and other top
executives. Strong organizational skills, self- motivated, accustomed to work under pressure, willing to take on
challenging assignments.
PROFESSIONAL EXPERIENCE
PASSPORT BRANDS, INC (f/k/a IC ISAACS & CO, INC),
Executive Assistant/Office Manager January 2008 – May 2014
Provide administrative support for the CEO, VP Sales, VP Production/Sourcing, CFO and Marketing/PR Director.
Maintain Outlook calendar and contact list for the CEO, VP Production/Sourcing and Marketing/PR Director.
Schedule and arranged international domestic travel arrangements; including but not limited to, flight
arrangements, car service, hotel accommodations and agenda.
Create, edited and prepared all clients and Investors presentations via PowerPoint.
Coordinate and organized meetings schedule for potential Investors.
Plan and organized all corporate events including receptions, holiday parties, and client outings.
Create and distribute general correspondence, letters, memos, meeting minutes, charts and graphs.
Process and track CEO’s and Vice President and Director’s expense reports.
Review and submitted expense reports for all employees.
Coordinate internal and external meetings, including all video & call conferences.
Provide phone coverage, greet visitors, and screened phone calls for the office.
Read general incoming e-mail, voicemails, memos, reports, and plan their distribution.
Open, sort, and distribute incoming correspondence, including faxes and emails.
Responsible for all planning and overseeing all Trade Shows.
Prepare payroll time sheets for Accounting Department.
Create, maintain and distribute Line Sheets to Sales Team.
Maintain, update and distribute Corporate & Buyers phone list.
Supervise and or perform special projects as required.
Order general office supplies for the company, purchase, configure and setup new systems.
Assisted in setting up, configuring and troubleshooting Cisco phones.
Maintained server room and assisted users in setting up, connecting and troubleshooting mobile devices.
Established, monitored, and maintained network user accounts and passwords.
Created and managed the multiple websites for the company.
Responsible for the integrity of the company’s personnel files and managed electronic office documentation.
Handled confidential information with good judgment and discretion.
THE JEWISH HOME & HOSPITAL, NYC,
Accounting Clerk/Scheduler/Team Liaison, April 2005 – January 2008
Responsible for maintaining RN patient schedules which included Social Work, Nutritionist, Physical,
Occupational and Speech Therapy.
Responsible for all equipment orders for patients and handled patient complaints and phone calls to RN.
Acted as Liaison between Home Health Care Program and Vendors.
Verified accuracy level of service for patient, make corrections as necessary, and scheduled all necessary service
for patients.
Responsible for patient data entry of services and 485 Doctors Home Health medical orders.
Processed all new admission and discharge of patients to the Home Health program.
Worked in conjunction with Validation team to ensure accuracy of billing for all patient services.
BLM GROUP INTERNATIONAL, NYC,
Executive Assistant/Office Manager, January 2002 – June 2006
Provided administrative support for the President.
Responsible for all A/R & A/P.
Used QuickBooks to prepare invoices, paid bills, prepared collection letters, and update inventory monthly,
prepared purchase orders, and commission statements.
Answered phones, sort mail and filed correspondence and provided Customer Service and handled sales orders.
Maintained MS Outlook calendar and contact database for the President.
Scheduled and arranged domestic & international travel; including flight, car service, hotel accommodations.
Created, edited and prepared all client presentations via PowerPoint.
Processed and tracked expense reports.
Handled confidential information with good judgment and discretion.
UNITED PARCEL SERVICE, NYC,
Air Supervisor, October 1997 – February 2005
Air Walker, October 1994 – October 1997
Responsible for all cash flows within the working shift, and insure all supplies are available for all drivers.
Prepare end of the month reports, weekly schedule, and expense accounts.
Schedule monthly meetings with drivers and clerks.
Prepare daily graph for volume activity, revenue, and inventory and bring new customer to the business.
Supervised and coordinated work for drivers, walkers and clerks, including reviewing work performance,
motivating workers to improve their performance, identifying problems and developing solutions.
Helped customer with any service problem.
Gave pricing information, performed consultative selling to customers.
CAPABILITIES
Fluent in MS Office (Word, Excel, Access, PowerPoint, Front Page, Outlook)
QuickBooks and familiar with all accounting ledgers, journals, and reports
Fluent in Spanish (Read, write, and speak)
Adobe Photoshop, Illustrator, and Dreamweaver
Experience with Word Press and 2X Client
Fluent in PLM (Product Lifecycle Management), POP-Market and Visuality
Web Designer (Intermediate) (Site Builder, Site Updates)
Experience with hosting companies (Go Daddy, Host Gator, etc)
Fluent in MAC OS X, Windows (XP, Vista, 7), Android, iPhones, Tablets and Blackberry
Proficient on multiple types of Remote Desktop Software
Maintain servers running on Windows Server 2003 and 2008
EDUCATION
Kaplan University
Davenport, Iowa and Ft Lauderdale, FL
B.S. Degree – Management/E-Commerce
REFERENCES
Furnished upon request
Contact this candidate