Mechanical Customer Service
Resume:
Professional Profile
Of
Mufid Kovcic
D.O.B. *8.11.1979
TUZLA BIH 75000
Tel.(387 62)946036
E-Mail: ***********@*****.***
Country of Residency: Bosnia
May 2014
Professional Summary:
Experienced car mechanic - technician with ability to communicate well at all levels, improve
working relationships and achieve high results with a strong level of skill in the various car
engineering technical areas.
I have the ability to effectively and successfully liaise / negotiate with car mechanic
engineers,
Executives, vendors and customers. I ensure that the quality of my professional work
reaches above and beyond prescribed standards and is performed within time
constraints.
I have a wide range of demonstrated skills, from the determination of motor mechanic
equipment and requirements, through to over the on site technical installation.
I have an excellent understanding of warehousing, spare parts and stock control systems.
e of my primary goals is to add value and achieve far beyond normal expectations in any
given role. Being Car mechanic literate the objective is to develop a career in a more
progressive and developing organisation.
Career Objective
To reach a high level of achievement in a challenging position which demands pr oven skills,
technical car mechanic engineering and offers a solid career path.
Professional Excellence:
Vast Experience in both practical and outbound mechanical - technical roles
Successful experience in the management of motor eng. customer and supplier liaison
Extensive knowledge of Third Party Distributors from the mechanical and car industry
Excellent time management and strong administration skills
Positive and dedicated personality, well developed with strong and natural initiative
PROFESSIONAL PROFILE OF
Mufid Kovcic
May 2014 Page 2
Current knowledge and experience of motor engineering, diesel and petrol, faults and
solutions.
Dealt with all matters relative to maintenance and repair of equipment.
Proven track record on ability to troubleshoot problems related to motor engineering, and
data display panels and to identify and adjust priorities to meet schedules, quality and
performance
Performs some duties such as maintaining department system files, keeping accurate an d
sufficient spare parts and operational supplies inventory; maintaining databases and
spreadsheets on run histories, discrepancies, part numbers, departmental phone lists,
lock-out lists, and other data banks; preparing reports for the Department
Supervisor/Foreman as required; and acting as the department support person for
electronic document management system.
Search for deadline and deferred parts for cross level on STEAM; assist Log. Department
attached to Maintenance on answers for buyers and expediters about parts discrepancies.
Experience in maintaining and updating vendor files and stock inventory to computer
stock keeping systems.
Computer Knowledge in Operating Systems- DOS and Windows 3.11, Windows 95/98,
W indows NT, Windows 2000. Application Software: MS Word, MS Excel, MS Access,
Corel Draw v8 & v9, Adobe Photo Shop v 9.0, Lotus Notes, Internet Explorer, Netscape
Navigator, Delrina’s WinFax PRO 9.0, Norton Anti-virus, Outlook Express.
Proficient in Microsoft Office 2000/XP applications – W ord, Excel, Power Point, Office
Access.
Advance knowledge and experience in re-building of diesel and petrol machines.
Experience in maintaining and updating vendor files and stock inventory of mechanic
spare parts
Skills in areas of Customer Service, Team W ork, Flexibility and Communication
Experience in Field Work, good orientation in Metropolitan areas
Experience in setting up small on site improvised mechanical environment (for small
assistance calls)
Good mechanical troubleshooting experience in diesel and petrol engines
Proven Expertise:
Supporting Organizational Strategy
Desire and ability to learn new areas and systems
Commitment to Excellence.
Excellent interpersonal communication and influencing skills, as well as achievement
motivation, the ability to work independently or in group and a proactive attitude.
Strategy and Planning
Maintaining Company Focus
Optimizing Operations
Fluent in English, Serbo-Croatian, Bosnian
Proficient in all Microsoft Office Applications (Access, Excel, PowerPoint, Outlo ok)
Microsoft Windows Operational System, DOS, Citrix, Unix, PP+, STEAM, Quick Base,
Adobe Writer and Reader, FEDLOG, Oracle, BIOS. Windows 3.11, Windows 95/98,
W indows NT, Windows 2000. Application Software: Corel Draw v8 & v9, Adobe Photo
PROFESSIONAL PROFILE OF
Mufid Kovcic
May 2014 Page 3
Shop v 9.0, Lotus Notes, Internet Explorer, Netscape Navigator, Delrina’s WinFax PRO
9.0, Norton Anti-virus, Outlook Express.
Education and Qualifications:
Self-Learned Introduction to Petrol engines
Introduction to diesel engines
Introduction to auto hydraulics and manual transmission
STEAM Inventory, Assets, Requisition module.18/06/2008
(Bosnia) Collage Diploma engine mechanics technician
(Bosnia) High School 2U Mathematics
2U General German
2U Petrol diesel engines
3U Car Electronics
3U Computer Studies
2U Physics
PROFESSIONAL SUMMARY
DOO Kuna Transport International
Heavy Maintenance Mechanic (Mar.2014-Present)
Daily Responsibilities include:
Coordinates short range plans in addition, to long range plans with Maintenance
Foreman and keeps him informed of any deviations
Configuration and Installation of New and rebuild mechanical parts, steering systems.
Transmissions, differentials, shafts…
Customised computer engine and electronics monitoring and treble finding systems
etc.
Repairing and rebuilding of client’s old engines using modern technology
Provide quick training of the system and it’s content for new employees
Troubleshooting, Servicing, Repairing, and Re-Checking all the Vehicles under the
team’s assigned Scope and level of repair
PROFESSIONAL PROFILE OF
Mufid Kovcic
May 2014 Page 4
KBR USA Embassy, Annex Prosperity, Bagdad Iraq
LOGCAPIV-O&M Maintenance (Dec.2012-Dec.2013 )
Heavy Equipment Maintenance Mechanic
Daily Responsibilities include:
Knowledgeable in WEBVLIPS, ILAP for tracking parts and supplies in addition uses FSS for
ordering parts for commercial vehicles
Developed an equipment and tool room plan to ensure accountability of property at all times
Coordinates short range plans in addition, to long range plans with Maintenance Foreman
and keeps him informed of any deviations
Maintained files, statistic charts, and reports on work in progress and inspections completed
Identifying and repairing of petrol and diesel engines using advance tools and professional
manuals from manufacturers. Configuring and tuning engines and auto and manual
transmissions
Configuration and Installation of New and rebuild mechanical parts, steering systems.
Transmissions, differentials, shafts…
Customised computer engine and electronics monitoring and treble finding systems etc.
Repairing and rebuilding of client’s old engines using modern technology
Provide quick training of the system and it’s content for new employees
Provided general support of continuous improvement and Quality Management techniques
and facilitated product line application of those techniques
DynCorp International US Airbase Shindand Afghanistan
LOGCAP IV-O&M Maintenance (Apr.2011-Nov.2012)
Heavy Mechanic-Recovery Mechanic
Under the supervision of the Lead Senior Wheel Vehicle Mechanic responsible for
Troubleshooting, Servicing, Repairing, and Re-Checking all the Vehicles under the
team’s assigned Scope and level of repair. Performs PMCS 1/3, PMCS 2/3, And
Annual Service. Performs the full range of organizational level repair works on all
PROFESSIONAL PROFILE OF
Mufid Kovcic
May 2014 Page 5
types and Models of U.S. Military Tactical Wheel Vehicles powered by internal
combustion Engines. Types of vehicles varies is size from 1.5 Ton to 22,and
repairs all model Power and Drive trains, Light and Heavy category and include multi-
wheel drive vehicles. Determines the correct method to use in troubleshooting and
repair of complete vehicle system. Repairs include but are not limited to, Electric
starter motors, Hydraulic System, MHE, Cranes, Booms, Hoists, Steering System
and Brake System. Uses Test Equipment and Special Tools to complete Service and
maintenance Tasks. Work with and provide Technical guidance to Junior and Helper
mechanics as required. Performed various port missions, recovery missions. Detailed
to DS/GS Wheel Shop, performing duties of direct support maintenance on all kinds
of tactical vehicles, replacing Engines, Oil Seals, Cross Members, Transfer Seals,
Transfer Case, Cabins, Performs other duties as assigned
W orking for DynCorp Recovery Team as a front line of recovery team. my skills are
troubleshoot, repair, recover and towing of Equipment's. My job scoop is to
troubleshoot electrical and hydraulic system of default special equipment’s attached
to Equipment during operations, repair of breakdown equipment at the and towing
of unserviceable equipment to workshop for further repair in motor Vehicle
Maintenance
KBR US Airbase Balad Iraq
Heavy Truck - Trailer Mechanic
LOGCAPIII – TTM Maintenance Mechanic (Nov 2007 – Mar2009)
Daily Responsibilities include:
Knowledgeable in WEBVLIPS, ILAP for tracking parts and supplies in addition uses FSS
for ordering parts for military vehicles
Developed an equipment and tool room plan to ensure accountability of property at all
times
Ensures that all necessary parts are identified and ordered in accordance with the time
guidelines provided in the Standard Operating Procedures (SOP’s) of the maintenance
department
Diagnoses equipment for Mercedes, Volvo, International and Iveco for faults and updates
systems on vehicles. Oversee and repairs Mercedes Benz modulators and upgrade and
adjust parameters on specific models of Mercedes trucks series Actros 2004
Organizes work priorities to meet changing deadlines, ensuring all quality standards are
maintained and adhered to
PROFESSIONAL PROFILE OF
Mufid Kovcic
May 2014 Page 6
Coordinates short range plans in addition, to long range plans with Maintenance Foreman
and keeps him informed of any deviations
Verifies all project specifications and ensures that all regulations and compliance
guidelines are being met
Provided technical expertise in support of the Up-Amor project as it pertains to quality and
safety
Maintained files, statistic charts, and reports on work in progress and inspections
completed
Provided general support of continuous improvement and Quality Management techniques
and facilitated product line application of those techniques
Repaired starters, alternators, high pressure fuel pumps, steering pumps, steering gear
boxes and using special test machines for F&E
Performed duties in both the trailer and tractor areas of the shop when completing t railer
PMs, annual inspections and minor repairs on door seals, hardware, electrical, brakes,
suspension and minor body work
Diagnosed and performed accurately all phases of vehicle repair
Auto lakirer (Feb. 2003 – Sep 2007)
Petrol and Diesel engines mechanic Technician
Daily responsibilities include:
Identifying and repairing of petrol and diesel engines using advance tools and
professional manuals from manufacturers. Configuring and tuning engines and auto and
manual transmissions.
Troubleshooting of mechanical problems both Petrol & Diesel
Troubleshooting complicated Advanced mechanical problems
New and re-build engines setup for large and small vehicles
Petrol and Diesel fuel pump troubleshooting and new high pressure hydraulics set up
Local and imported vehicles mechanical repairing and troubleshooting - phone, and on-
site support.
The spare parts exposure experienced in all manufacturer models
Configuration and Installation of New and rebuild mechanical parts, steering systems.
Transmissions, differentials, shafts…
Customised computer engine and electronics monitoring and treble finding systems etc.
Repairing and rebuilding of client’s old engines using modern technology
Provide quick training of the system and it’s content for new employees
Upgrading mechanical parts, setting up fuel systems, hydraulics systems, complicated
machines, transmission and other peripheral devices on client’s machines.
W orking normal business hours, as well as after hours, and late night hours
PROFESSIONAL PROFILE OF
Mufid Kovcic
May 2014 Page 7
Mechanical and penal beating Shop “HADZIC”
(November. 2001 – Feb 2003)
Petrol and Diesel engines mechanic Technician
Daily responsibilities include:
Uninstalling and installing of petrol and diesel engines after body repairs and colour
spraying using advance tools and professional manuals from manufacturers. Configuring
and tuning engines and auto and manual transmissions after installations
Troubleshooting of mechanical problems both Petrol & Diesel
Troubleshooting complicated Advanced mechanical problems
Petrol and Diesel fuel pump troubleshooting and new high pressure hydraulics set up
Local and imported vehicles mechanical inspections and after accident troubleshooting
and repairing
The spare parts exposure experienced in all manufacturer models
Configuration and Installation of New and rebuild mechanical parts, steering systems.
Transmissions, differentials, shafts…
Customised computer monitoring systems etc.
Repairing and rebuilding of client’s accident damaged mechanical parts using modern
technology
Upgrading mechanical parts, setting up fuel systems, hydraulics systems, complicated
machines, transmission and other peripheral devices on client’s machines.
W orking normal business hours, as well as after hours, and late night hours
BROWN & ROOT Service (Mart. 2001 – November. 2001)
Petrol and Diesel engines mechanic Technician - Mechanic Foreman
Daily responsibilities include:
Identifying and repairing of petrol and diesel engines using advance tools and
professional manuals from manufacturers. Configuring and tuning engines and auto and
manual transmissions.
Troubleshooting of mechanical problems on Army Heavy Vehicles
Troubleshooting complicated Advanced mechanical problems
New and re-build engines setup for large and small vehicles
Petrol and Diesel fuel pump troubleshooting and new high pressure hydraulics set up
Imported vehicles mechanical repairing and troubleshooting and on-site support.
The spare parts exposure experienced in all American Army manufacturer models
Configuration and Installation of New and rebuild mechanical parts, steering systems.
Transmissions, differentials, shafts…
Army Customised computer monitoring systems etc.
Repairing and rebuilding of Army old engines using modern technology
Provide quick training of the system and it’s content for new employees
PROFESSIONAL PROFILE OF
Mufid Kovcic
May 2014 Page 8
Upgrading mechanical parts, setting up fuel systems, hydraulics systems, complicated
machines, transmission and other peripheral devices on client’s machines.
W orking normal business hours, as well as after hours, and late night hours
Kip Mobil (Sept. 1997 – Mart. 2001)
Store Operator-Support Mechanic Technician
Responsible for the sales and integration of customer purchases.
Day to day responsibilities include:
Proven ability to produce accurate product and stock maintenance reports
Responsible for sales of mechanical, peripherals and parts.
Successful experience in the management of car mechanical sales, marketing as well as
customer and supplier liaison
Responsible for customers problems inspecting, finding solutions and ordering proper and
equivalent parts
The hardware exposure experienced was with all domestics and imported car, truck, bus
and heavy machinery vehicle models
LICENCES
Car Drivers Licence
(auto and manual) 14 Years
Up to 8 tones Truck Drivers Licence
(auto and manual) 14 Years
PROFESSIONAL REFERENCES
Telephone Referees:
“ Hadzic” work shop
Mr. Hamdija Hadzic, Managing Director
Ph. (38735) 205-501 Mob. (38761) 333-180
Brown & Root Ph: (38735) 281-031
Mr. Hadzic Ismet D.O.O.Kip Mobil
(38735) 255-545 Mob. (38761)120-131
Mr. Nermin Hajdarbegovic Managin Direktor D.O.O. HM TUZLA
Mob,(38761)735-100 Ph. (38735)254-490
PROFESSIONAL PROFILE OF
Mufid Kovcic
May 2014 Page 9
Mr. Tucic Zikrija Managin Direktor D.O.O.Mediflor
Mob.(38761)150-666 Ph.(38735)733-133
Mrs. Luciana Barletta – TTM Logistics Manager KBR. Camp Anaconda
Mr.Billy David –Maintenance Supervisor DynCorp US Airbase Shindand
Mr. Sean L. Tidwell-Maintenance Supervisor DynCorp US Air Base Shindand
Mr.Albert Pate-Maintenance General Formen KBR US Embassy Annex Prosperity
PROFESSIONAL PROFILE OF
Mufid Kovcic
May 2014 Page 10
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